Intuned incident

Payloads stuck in pending state

Resolved after 1 hour 14 minutes, affecting API Runs and Jobs, on August 17, 2026.

monitoring Aug 17, 2026, 09:47 PM UTC

Payloads are back to be processed again. and alerts count has dropped down.

Started
Aug 17, 2026, 08:51 PM UTC
Resolved
Aug 17, 2026, 10:06 PM UTC
Duration
1h 14m
Detected by Pingoru
Aug 17, 2026, 08:51 PM UTC

Affected components

API RunsJobs

Update timeline

  1. investigating Aug 17, 2026, 08:51 PM UTC

    Some Runs are stuck in a pending state and are not progressing.

  2. identified Aug 17, 2026, 09:05 PM UTC

    The root cause of the issue has been identified and we are pushing a fix.

  3. monitoring Aug 17, 2026, 09:47 PM UTC

    Payloads are back to be processed again. and alerts count has dropped down.

  4. resolved Aug 17, 2026, 10:06 PM UTC

    All payloads are back to normal processing flow.

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