Intuit Developer Group incident

QuickBooks Project API - Issue with creating project for a customer

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Resolved after 3 hours 11 minutes, affecting QuickBooks Online API, on October 16, 2026.

investigating Oct 16, 2026, 06:11 PM UTC

We’re currently investigating. The Project API returns a CUSTOMER_NOT_FOUND_IN_QBO error even though the customer exists in the company.

Started
Oct 16, 2026, 01:11 PM UTC
Resolved
Oct 16, 2026, 04:22 PM UTC
Duration
3h 11m
Detected by Pingoru
Oct 16, 2026, 01:11 PM UTC

Affected components

QuickBooks Online API

Update timeline

  1. investigating Oct 16, 2026, 06:11 PM UTC

    We’re currently investigating. The Project API returns a CUSTOMER_NOT_FOUND_IN_QBO error even though the customer exists in the company.

  2. resolved Oct 16, 2026, 06:41 PM UTC

    This incident has been resolved.

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