Intralinks incident
VDRPro is currently inaccessible to multiple clients
Resolved after 23 hours 37 minutes, affecting Australia, New Zealand and Europe, Middle East and Africa and 1 more, on July 18, 2025.
The underlying incident has been resolved. All services are available and we will continue to monitor as Internet Service Providers continue to update their records.
Affected components
Update timeline
- investigating Jul 18, 2025, 05:45 AM UTC
We are currently investigating this issue.
- identified Jul 18, 2025, 06:47 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 18, 2025, 08:52 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 18, 2025, 08:52 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 18, 2025, 02:20 PM UTC
We are still reviewing and monitoring the issue as this is happening in only certain regions of the world.
- monitoring Jul 18, 2025, 03:57 PM UTC
We have additional customers are reporting issues connecting to certain Intralinks sites. This is due to recent DNS changes that have not yet propagated across all Internet Service Providers (ISPs).
- monitoring Jul 18, 2025, 04:58 PM UTC
The underlying incident has been resolved. All services are available and we will continue to monitor as Internet Service Providers continue to update their records.
- resolved Jul 19, 2025, 05:23 AM UTC
The issue is now resolved.
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