Resolved after 3 hours 46 minutes, affecting interviewstream on demand and interviewstream connect and 1 more, on November 16, 2024.
### **Root Cause:** * This incident was caused by AWS connection and precautionary measures, resulting in intermittent service access for a limited number of users. ### **Resolution Details:** * Our development team, working with AWS, promptly identified and resolved the issue, restoring normal platform functionality for all users. ### **Remediation Items:** * Rechecking and confirming all alerts and notifications. Remediation was completed for intermittent service disruption on the day of occurrence for impacted users.
Affected components
Update timeline
- investigating Nov 16, 2024, 06:13 PM UTC
We are investigating an incident with rivs.com impacting access. Affected users may experience: An error message when attempting to access the rivs.com site. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com
- investigating Nov 16, 2024, 09:39 PM UTC
We are continuing to investigate this issue. Affected users may experience an error message when attempting to access the rivs.com site. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com
- resolved Nov 16, 2024, 10:00 PM UTC
The incident affecting RIVS.COM has been identified, and a fix has been implemented. We expect that all users should be able to access rivs.com successfully. Our apologies for any disruption this incident may cause to your user experience Best Regards, Interviewstream support https://support.interviewstream.com
- postmortem Nov 18, 2024, 04:30 PM UTC
### **Root Cause:** * This incident was caused by AWS connection and precautionary measures, resulting in intermittent service access for a limited number of users. ### **Resolution Details:** * Our development team, working with AWS, promptly identified and resolved the issue, restoring normal platform functionality for all users. ### **Remediation Items:** * Rechecking and confirming all alerts and notifications. Remediation was completed for intermittent service disruption on the day of occurrence for impacted users.
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