Intermountain Health App incident

Connect Care Currently Unavailable

Notice Vendor's status page →

Resolved after 5 days 3 hours, affecting Online Patient Portal and Apple Mobile App and 1 more, on January 16, 2025.

monitoring Jan 17, 2025, 01:49 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Jan 16, 2025, 06:44 PM UTC
Resolved
Jan 21, 2025, 10:10 PM UTC
Duration
5d 3h
Detected by Pingoru
Jan 16, 2025, 06:44 PM UTC

Affected components

Online Patient PortalApple Mobile AppAndroid Mobile AppConnect Care Video Visit Service

Update timeline

  1. investigating Jan 16, 2025, 06:44 PM UTC

    At this time, there are intermittent issues connecting to Connect Care Provider. We are investigating the cause of the issue. We apologize for any inconvenience this has caused.

  2. investigating Jan 16, 2025, 06:45 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 17, 2025, 01:49 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 21, 2025, 10:10 PM UTC

    This incident has been resolved.

Your product runs on more than Intermountain Health App

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Cloudflare Amazon Web Services Twilio Stripe Slack Okta Figma GitHub Datadog Vercel OpenAI Google Cloud
Add your stack →