Resolved after 41 minutes, affecting Online Patient Portal and Apple Mobile App and 1 more, on April 4, 2025.
The issue has been resolved. There were some patches on the PING servers. DXC is investigating the root cause.
Affected components
Online Patient PortalApple Mobile AppAndroid Mobile App
Update timeline
- investigating Apr 04, 2025, 02:23 AM UTC
At this time we are experiencing issues when users try to login. We are investigating the cause of the issue. We apologize for any inconvenience this has caused.
- monitoring Apr 04, 2025, 02:28 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 04, 2025, 03:05 AM UTC
The issue has been resolved. There were some patches on the PING servers. DXC is investigating the root cause.
- resolved Apr 04, 2025, 03:05 AM UTC
This incident has been resolved.
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