Patient Portal Appointment Reminder

Update timeline

1. investigating May 28, 2025, 10:01 PM UTC

   iOS Intermountain Health patient portal users - Please be aware that in-app appointment reminders may display two different times for the appointment. Please contact your care provider's office to confirm the correct appointment time if needed. Work to resolve this issue is underway. We will update again as soon as we have more information.

2. monitoring May 30, 2025, 04:38 PM UTC

   Intermountain Health patient portal v7.20.0 iOS users. - Please be aware that for iOS users, in-app appointment reminders may display two different times for the appointment. Please contact your care provider's office to confirm the correct appointment time if needed. If you rescheduled an appointment between May 21 and May 30, 2025, the new appointment time may be incorrect. Please contact your care provider's office to confirm the correct appointment time. Work to resolve this issue is underway. We expect to release a fix to the App Store by end of day 5/30/2025. Please update to v7.20.5 when available.

3. identified May 30, 2025, 04:39 PM UTC

   The issue has been identified and a fix is being implemented.

4. monitoring Jun 11, 2025, 02:23 PM UTC

   iOS users on Intermountain Health patient portal v7.20.0 - Appointment reminders may show two different times. Please Upgrade to v7.20.5 to resolve this issue. You may also contact your provider's office to confirm the correct time, if needed.

5. resolved Jun 18, 2025, 10:29 PM UTC

   This incident has been resolved.