Intercontinental Exchange Outage History

Intercontinental Exchange is up right now

Pingoru has recorded 397 incidents for Intercontinental Exchange: 397 in the last 12 months and 0 in the last 90 days.

Source: ice.com

397incidents recorded
397last 12 months
0last 90 days
19 hourstypical duration
Incidents per month
0100200AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Intercontinental Exchange in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202614121 of 720 (17%)
May 2026168744 of 744 (100%)
June 2026130679 of 720 (94%)
July 202685378 of 744 (51%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 595 (0%)

Incidents, newest first

Major May 26, 2026 Service Advisory: INC29548483: Service Impact: Wireless Degradation: Slough, UK [LD4] <-> Bergamo, Italy [IT3] 20m Wireless: EMEA

Started May 26, 2026, 06:16 AM UTC· resolved May 26, 2026, 06:37 AM UTC

  1. identified May 25, 2026, 09:21 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  2. identified May 25, 2026, 09:21 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  3. identified May 25, 2026, 10:31 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - EMEA are impacted by this event. Location: Aurora, IL, USA [AUR] - EMEA Date/Time: MONDAY 25MAY2026 17:34 EDT (MONDAY 25MAY2026 21:34 UTC) Reference #: INC29541150 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 26, 2026, 06:16 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: TUESDAY 26MAY2026 01:52 EDT (TUESDAY 26MAY2026 05:52 UTC) Reference #: INC29548483 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 26, 2026, 06:16 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: TUESDAY 26MAY2026 01:52 EDT (TUESDAY 26MAY2026 05:52 UTC) Reference #: INC29548483 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 25, 2026 Service Advisory: INC29541150: Service Impact: Wireless Degradation: Aurora, IL, USA [AUR] <-> EMEA 7h 46m Wireless: EMEA

Started May 25, 2026, 10:31 PM UTC· resolved May 26, 2026, 06:18 AM UTC

  1. identified May 15, 2026, 02:33 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Window Start Date/Time: SUNDAY 17MAY2026 03:00 EDT (SUNDAY 17MAY2026 07:00 UTC) Window End Date/Time: SUNDAY 17MAY2026 12:00 EDT (SUNDAY 17MAY2026 16:00 UTC) Reference #: CC61456647 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 15, 2026, 02:33 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing London, UK [THL] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: London, UK [THL] - Bergamo, Italy [IT3] Window Start Date/Time: SUNDAY 17MAY2026 03:00 EDT (SUNDAY 17MAY2026 07:00 UTC) Window End Date/Time: SUNDAY 17MAY2026 12:00 EDT (SUNDAY 17MAY2026 16:00 UTC) Reference #: CC61456647 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 25, 2026, 09:21 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: MONDAY 25MAY2026 16:48 EDT (MONDAY 25MAY2026 20:48 UTC) Reference #: INC29539439 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 25, 2026, 09:21 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified May 25, 2026, 09:21 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: MONDAY 25MAY2026 16:48 EDT (MONDAY 25MAY2026 20:48 UTC) Reference #: INC29539439 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  6. identified May 25, 2026, 09:21 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  7. identified May 25, 2026, 09:21 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: MONDAY 25MAY2026 16:48 EDT (MONDAY 25MAY2026 20:48 UTC) Reference #: INC29539439 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  8. identified May 25, 2026, 09:21 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  9. identified May 25, 2026, 10:31 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - EMEA are impacted by this event. Location: Aurora, IL, USA [AUR] - EMEA Date/Time: MONDAY 25MAY2026 17:34 EDT (MONDAY 25MAY2026 21:34 UTC) Reference #: INC29541150 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 25, 2026 Service Advisory: INC29537109: Service Impact: Wireless Degradation: Aurora, IL, USA [AUR] <-> Mahwah, NJ, USA [MAH] 4h 36m Wireless: Americas (Inter-State)

Started May 25, 2026, 06:03 PM UTC· resolved May 25, 2026, 10:40 PM UTC

  1. identified May 21, 2026, 07:41 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TMX/TSX] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TMX/TSX] - Mahwah, NJ, USA [MAH] Window Start Date/Time: THURSDAY 21MAY2026 17:00 EDT (THURSDAY 21MAY2026 21:00 UTC) Window End Date/Time: THURSDAY 21MAY2026 20:00 EDT (FRIDAY 22MAY2026 00:00 UTC) Reference #: CC61664113 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 22, 2026, 06:57 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] Window Start Date/Time:FRIDAY 22MAY2026 12:00 EDT (FRIDAY 22MAY2026 16:00 UTC) Window End Date/Time:SUNDAY 24MAY2026 12:00 EDT (SUNDAY 24MAY2026 16:00 UTC) Reference #:CC61634186 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  3. identified May 23, 2026, 06:15 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] Window Start Date/Time: SATURDAY 23MAY2026 14:20 EDT (SATURDAY 23MAY2026 18:20 UTC) Window End Date/Time: SATURDAY 23MAY2026 17:00 EDT (SATURDAY 23MAY2026 21:00 UTC) Reference #: CHG1427792 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 23, 2026, 06:22 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TR1] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TR1] - Carteret, NJ, USA [CAR] Window Start Date/Time: SATURDAY 23MAY2026 14:20 EDT (SATURDAY 23MAY2026 18:20 UTC) Window End Date/Time: SATURDAY 23MAY2026 17:00 EDT (SATURDAY 23MAY2026 21:00 UTC) Reference #: CHG1427792 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 25, 2026, 06:03 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] are impacted by this event. Location: Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] Date/Time: MONDAY 25MAY2026 12:59 EDT (MONDAY 25MAY2026 16:59 UTC) Reference #: INC29537109 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 24, 2026 Service Advisory: INC29510182: Service Impact: Wireless Degradation: Markham, Toronto [MCC] <-> NJ Metro 14h 2m Wireless: Americas (Inter-State)

Started May 24, 2026, 10:48 PM UTC· resolved May 25, 2026, 12:50 PM UTC

  1. identified May 23, 2026, 06:15 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] Window Start Date/Time: SATURDAY 23MAY2026 14:20 EDT (SATURDAY 23MAY2026 18:20 UTC) Window End Date/Time: SATURDAY 23MAY2026 17:00 EDT (SATURDAY 23MAY2026 21:00 UTC) Reference #: CHG1427792 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 23, 2026, 06:22 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TR1] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TR1] - Carteret, NJ, USA [CAR] Window Start Date/Time: SATURDAY 23MAY2026 14:20 EDT (SATURDAY 23MAY2026 18:20 UTC) Window End Date/Time: SATURDAY 23MAY2026 17:00 EDT (SATURDAY 23MAY2026 21:00 UTC) Reference #: CHG1427792 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 24, 2026, 10:10 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  4. identified May 24, 2026, 10:48 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified May 24, 2026, 10:48 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

Read the full incident report →

Major May 24, 2026 Service Advisory: INC29506536: Service Impact: Wireless Down: Frankfurt, Germany [FR2] <-> London, UK [THL] 1h 11m Wireless: EMEA

Started May 24, 2026, 01:57 PM UTC· resolved May 24, 2026, 03:09 PM UTC

  1. identified May 21, 2026, 08:43 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  2. identified May 24, 2026, 01:08 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  3. identified May 24, 2026, 01:51 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: SUNDAY 24MAY2026 08:56 EDT (SUNDAY 24MAY2026 12:56 UTC) Reference #: INC29506500 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 24, 2026, 01:52 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: SUNDAY 24MAY2026 08:56 EDT (SUNDAY 24MAY2026 12:56 UTC) Reference #: INC29506500 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 24, 2026, 01:57 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow Services Impacted: Wireless data services traversing Frankfurt, Germany [FR2] - London, UK [THL] are impacted by this event. Location: Frankfurt, Germany [FR2] - London, UK [THL] Date/Time: SUNDAY 24MAY2026 09:25 EDT (SUNDAY 24MAY2026 13:25 UTC) Reference #: INC29506536 Additional Information: Event is suspected to be due to equipment related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

Read the full incident report →

Major May 24, 2026 Service Advisory: INC29506500: Service Impact: Wireless Degradation: London, UK [THL] <-> Bergamo, Italy [IT3] 22h 58m Wireless: EMEA

Started May 24, 2026, 01:52 PM UTC· resolved May 25, 2026, 12:50 PM UTC

  1. identified May 21, 2026, 08:42 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  2. identified May 21, 2026, 08:43 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  3. identified May 24, 2026, 01:08 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  4. identified May 24, 2026, 01:51 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified May 24, 2026, 01:52 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

Read the full incident report →

Major May 24, 2026 Service Advisory: INC29502341: Service Impact: Wireless Degradation: Aurora, IL, USA [AUR] <-> NJ Metro 1d 7h Wireless: Americas (Inter-State)

Started May 24, 2026, 10:10 AM UTC· resolved May 25, 2026, 05:52 PM UTC

  1. identified May 21, 2026, 07:41 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TMX/TSX] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TMX/TSX] - Mahwah, NJ, USA [MAH] Window Start Date/Time: THURSDAY 21MAY2026 17:00 EDT (THURSDAY 21MAY2026 21:00 UTC) Window End Date/Time: THURSDAY 21MAY2026 20:00 EDT (FRIDAY 22MAY2026 00:00 UTC) Reference #: CC61664113 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 22, 2026, 06:57 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] Window Start Date/Time:FRIDAY 22MAY2026 12:00 EDT (FRIDAY 22MAY2026 16:00 UTC) Window End Date/Time:SUNDAY 24MAY2026 12:00 EDT (SUNDAY 24MAY2026 16:00 UTC) Reference #:CC61634186 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  3. identified May 22, 2026, 07:36 PM UTC

    UPDATE: Service remains impacted due to an equipment related issue. Further updates will be provided as they are received.

  4. identified May 23, 2026, 06:15 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] Window Start Date/Time: SATURDAY 23MAY2026 14:20 EDT (SATURDAY 23MAY2026 18:20 UTC) Window End Date/Time: SATURDAY 23MAY2026 17:00 EDT (SATURDAY 23MAY2026 21:00 UTC) Reference #: CHG1427792 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 23, 2026, 06:22 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TR1] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TR1] - Carteret, NJ, USA [CAR] Window Start Date/Time: SATURDAY 23MAY2026 14:20 EDT (SATURDAY 23MAY2026 18:20 UTC) Window End Date/Time: SATURDAY 23MAY2026 17:00 EDT (SATURDAY 23MAY2026 21:00 UTC) Reference #: CHG1427792 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  6. identified May 24, 2026, 10:10 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  7. identified May 24, 2026, 10:48 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Toronto, Canada [TR2] - NJ Metro are impacted by this event. Location: Toronto, Canada [TR2] - NJ Metro Date/Time: SUNDAY 24MAY2026 18:33 EDT (SUNDAY 24MAY2026 22:33 UTC) Reference #: INC29510182 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  8. identified May 24, 2026, 10:48 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  9. identified May 24, 2026, 10:48 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Markham, Toronto [MCC] - NJ Metro are impacted by this event. Location: Markham, Toronto [MCC] - NJ Metro Date/Time: SUNDAY 24MAY2026 18:33 EDT (SUNDAY 24MAY2026 22:33 UTC) Reference #: INC29510182 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  10. identified May 24, 2026, 10:48 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

Read the full incident report →

Major May 24, 2026 Service Advisory: INC29502341: Service Impact: Wireless Degradation: Aurora, IL, USA [AUR] <-> EMEA 1d 16h Wireless: EMEA

Started May 24, 2026, 01:08 AM UTC· resolved May 25, 2026, 05:52 PM UTC

  1. identified May 08, 2026, 02:07 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 09MAY2026 03:00 EDT (SATURDAY 09MAY2026 07:00 UTC) Window End Date/Time: SATURDAY 09MAY2026 13:00 EDT (SATURDAY 09MAY2026 17:00 UTC) Reference #: CC61260046 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 08, 2026, 03:32 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - EMEA Window Start Date/Time: SATURDAY 09MAY2026 11:00 EDT (SATURDAY 09MAY2026 15:00 UTC) Window End Date/Time: SATURDAY 09MAY2026 19:00 EDT (SATURDAY 09MAY2026 23:00 UTC) Reference #: CC61259924 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 15, 2026, 02:33 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Window Start Date/Time: SUNDAY 17MAY2026 03:00 EDT (SUNDAY 17MAY2026 07:00 UTC) Window End Date/Time: SUNDAY 17MAY2026 12:00 EDT (SUNDAY 17MAY2026 16:00 UTC) Reference #: CC61456647 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 15, 2026, 02:33 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing London, UK [THL] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: London, UK [THL] - Bergamo, Italy [IT3] Window Start Date/Time: SUNDAY 17MAY2026 03:00 EDT (SUNDAY 17MAY2026 07:00 UTC) Window End Date/Time: SUNDAY 17MAY2026 12:00 EDT (SUNDAY 17MAY2026 16:00 UTC) Reference #: CC61456647 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 19, 2026, 10:07 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - EMEA are impacted by this event. Location: Aurora, IL, USA [AUR] - EMEA Date/Time: TUESDAY 19MAY2026 05:15 EDT (TUESDAY 19MAY2026 09:15 UTC) Reference #: INC29260311 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  6. identified May 21, 2026, 08:42 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  7. identified May 21, 2026, 08:42 PM UTC

    UPDATE: Service remains impacted due to an equipment related issue. Further updates will be provided as they are received.

  8. identified May 21, 2026, 08:42 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  9. identified May 21, 2026, 08:42 PM UTC

    UPDATE: Service remains impacted due to an equipment related issue. Further updates will be provided as they are received.

  10. identified May 21, 2026, 08:43 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  11. identified May 21, 2026, 08:43 PM UTC

    UPDATE: Service remains impacted due to an equipment related issue. Further updates will be provided as they are received.

  12. identified May 24, 2026, 01:08 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - EMEA are impacted by this event. Location: Aurora, IL, USA [AUR] - EMEA Date/Time: SATURDAY 23MAY2026 19:17 EDT (SATURDAY 23MAY2026 23:17 UTC) Reference #: INC29502341 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  13. identified May 24, 2026, 01:08 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  14. identified May 24, 2026, 01:51 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: SUNDAY 24MAY2026 08:56 EDT (SUNDAY 24MAY2026 12:56 UTC) Reference #: INC29506500 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  15. identified May 24, 2026, 01:51 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  16. identified May 24, 2026, 01:52 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: SUNDAY 24MAY2026 08:56 EDT (SUNDAY 24MAY2026 12:56 UTC) Reference #: INC29506500 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  17. identified May 24, 2026, 01:52 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

Read the full incident report →

Major May 22, 2026 Marketplace Partner Portal missing from Partner Resource Center 4d 2h ICE Mortgage Technology Resource Center

Started May 22, 2026, 03:07 PM UTC· resolved May 26, 2026, 05:47 PM UTC

  1. identified May 22, 2026, 03:07 PM UTC

    We are aware of an issue where the link to the Marketplace Partner Portal is currently missing from the Partner Resource Center. ICE MT engineering teams are actively investigating the issue and working toward a resolution. We will provide updates as more information becomes available.

Read the full incident report →

Major May 22, 2026 Expedite-notarization 4h 44m Expedite

Started May 22, 2026, 02:18 PM UTC· resolved May 22, 2026, 07:03 PM UTC

  1. identified May 22, 2026, 02:18 PM UTC

    We have received reports of issues with Expedite-notarization. Our teams are actively investigating the cause and will provide updates as more information becomes available.

Read the full incident report →

Major May 22, 2026 Service Advisory: INC29454483: Service Impact: B side services: Singapore, SG [SG2] <-> New York, NY, USA [111 8th] 12h 58m Low Latency: APAC

Started May 22, 2026, 12:44 PM UTC· resolved May 23, 2026, 01:42 AM UTC

  1. identified May 20, 2026, 12:54 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Hong Kong [HK1] Window Start Date/Time: THURSDAY 21MAY2026 18:15 EDT (THURSDAY 21MAY2026 22:15 UTC) Window End Date/Time: THURSDAY 21MAY2026 23:10 EDT (FRIDAY 22MAY2026 03:10 UTC) Reference #: CC61613822 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 21, 2026, 01:38 PM UTC

    ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: A and B side services traversing Hong Kong [CS2] are impacted by this event. Location: Hong Kong [CS2] Date/Time: THURSDAY 21MAY2026 08:17 EDT (THURSDAY 21MAY2026 12:17 UTC) Reference #: INC29395351 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 21, 2026, 02:18 PM UTC

    ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: A side services traversing Hong Kong [CS2] - Seoul, Korea [SELPAC] are impacted by this event. Services Not Impacted: B side services traversing Hong Kong [CS2] - Seoul, Korea [SELPAC] are not impacted by this event. Location: Hong Kong [CS2] - Seoul, Korea [SELPAC] Date/Time: THURSDAY 21MAY2026 08:17 EDT (THURSDAY 21MAY2026 12:17 UTC) Reference #: INC29400164 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 22, 2026, 03:17 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Hong Kong [HK1] - Osaka, Japan [OS3] are impacted by this event. Services Not Impacted: A side services traversing Hong Kong [HK1] - Osaka, Japan [OS3] are not impacted by this event. Location: Hong Kong [HK1] - Osaka, Japan [OS3] Window Start Date/Time: WEDNESDAY 27MAY2026 13:00 EDT (WEDNESDAY 27MAY2026 17:00 UTC) Window End Date/Time: WEDNESDAY 27MAY2026 14:00 EDT (WEDNESDAY 27MAY2026 18:00 UTC) Reference #: CC61685606 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 22, 2026, 12:44 PM UTC

    ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing Singapore, SG [SG2] - New York, NY, USA [111 8th] are impacted by this event. Services Not Impacted: A side services traversing Singapore, SG [SG2] - New York, NY, USA [111 8th] are not impacted by this event. Location: Singapore, SG [SG2] - New York, NY, USA [111 8th] Date/Time: FRIDAY 22MAY2026 08:20 EDT (FRIDAY 22MAY2026 12:20 UTC) Reference #: INC29454483 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

Read the full incident report →

Major May 22, 2026 Service Advisory: INC29413481: Service Impact: Wireless Degradation: Slough, UK [LD4] <-> Bergamo, Italy [IT3] 4h 11m Wireless: EMEA

Started May 22, 2026, 07:28 AM UTC· resolved May 22, 2026, 11:39 AM UTC

  1. identified May 21, 2026, 05:07 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  2. identified May 21, 2026, 08:42 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  3. identified May 21, 2026, 08:42 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  4. identified May 21, 2026, 08:43 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified May 22, 2026, 07:28 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: FRIDAY 22MAY2026 02:30 EDT (FRIDAY 22MAY2026 06:30 UTC) Reference #: INC29413481 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

Read the full incident report →

Major May 21, 2026 Service Advisory: INC29424170: Service Impact: Wireless Degradation: Basildon, UK [BAS] <-> Frankfurt, Germany [FR2] 1d 23h Wireless: EMEA

Started May 21, 2026, 08:43 PM UTC· resolved May 23, 2026, 07:52 PM UTC

  1. identified May 16, 2026, 02:37 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: SATURDAY 16MAY2026 10:04 EDT (SATURDAY 16MAY2026 14:04 UTC) Reference #: INC29174701 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 19, 2026, 10:07 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - EMEA are impacted by this event. Location: Aurora, IL, USA [AUR] - EMEA Date/Time: TUESDAY 19MAY2026 05:15 EDT (TUESDAY 19MAY2026 09:15 UTC) Reference #: INC29260311 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 21, 2026, 08:42 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  4. identified May 21, 2026, 08:42 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified May 21, 2026, 08:43 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

Read the full incident report →

Major May 21, 2026 Service Advisory: INC29400164: Service Impact: A side services: Hong Kong [CS2] <-> Seoul, Korea [SELPAC] 13h 7m Low Latency: APAC

Started May 21, 2026, 02:18 PM UTC· resolved May 22, 2026, 03:25 AM UTC

  1. identified May 20, 2026, 04:48 AM UTC

    Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Internet and VPN services traversing Hong Kong [CS2] will be impacted for the duration of this maintenance event. Location: Hong Kong [CS2] Window Start Date/Time: FRIDAY 05JUN2026 21:05 EDT (SATURDAY 06JUN2026 01:05 UTC) Window End Date/Time: FRIDAY 05JUN2026 23:59 EDT (SATURDAY 06JUN2026 03:59 UTC) Reference #: CHG1425410 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 20, 2026, 12:54 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Hong Kong [HK1] Window Start Date/Time: THURSDAY 21MAY2026 18:15 EDT (THURSDAY 21MAY2026 22:15 UTC) Window End Date/Time: THURSDAY 21MAY2026 23:10 EDT (FRIDAY 22MAY2026 03:10 UTC) Reference #: CC61613822 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 21, 2026, 01:38 PM UTC

    ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: A and B side services traversing Hong Kong [CS2] are impacted by this event. Location: Hong Kong [CS2] Date/Time: THURSDAY 21MAY2026 08:17 EDT (THURSDAY 21MAY2026 12:17 UTC) Reference #: INC29395351 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 21, 2026, 01:51 PM UTC

    ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: A side services traversing Hong Kong [CS2] - Tokyo, Japan [TY3] are impacted by this event. Services Not Impacted: B side services traversing Hong Kong [CS2] - Tokyo, Japan [TY3] are not impacted by this event. Location: Hong Kong [CS2] - Tokyo, Japan [TY3] Date/Time: THURSDAY 21MAY2026 08:17 EDT (THURSDAY 21MAY2026 12:17 UTC) Reference #: INC29395351 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 21, 2026, 02:18 PM UTC

    ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: A side services traversing Hong Kong [CS2] - Seoul, Korea [SELPAC] are impacted by this event. Services Not Impacted: B side services traversing Hong Kong [CS2] - Seoul, Korea [SELPAC] are not impacted by this event. Location: Hong Kong [CS2] - Seoul, Korea [SELPAC] Date/Time: THURSDAY 21MAY2026 08:17 EDT (THURSDAY 21MAY2026 12:17 UTC) Reference #: INC29400164 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 21, 2026 Service Advisory: INC29395351: Service Impact: A side services: Hong Kong [CS2] <-> Tokyo, Japan [TY3] 28m Low Latency: APAC

Started May 21, 2026, 01:51 PM UTC· resolved May 21, 2026, 02:19 PM UTC

  1. identified May 19, 2026, 05:55 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Kuala Lumpur, Malaysia [AIM] - Singapore, SG [SG2] are impacted by this event. Services Not Impacted: A side services traversing Kuala Lumpur, Malaysia [AIM] - Singapore, SG [SG2] are not impacted by this event. Location: Kuala Lumpur, Malaysia [AIM] - Singapore, SG [SG2] Window Start Date/Time: THURSDAY 21MAY2026 12:00 EDT (THURSDAY 21MAY2026 16:00 UTC) Window End Date/Time: THURSDAY 21MAY2026 18:00 EDT (THURSDAY 21MAY2026 22:00 UTC) Reference #: CC61365814 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 20, 2026, 04:48 AM UTC

    Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Internet and VPN services traversing Hong Kong [CS2] will be impacted for the duration of this maintenance event. Location: Hong Kong [CS2] Window Start Date/Time: FRIDAY 05JUN2026 21:05 EDT (SATURDAY 06JUN2026 01:05 UTC) Window End Date/Time: FRIDAY 05JUN2026 23:59 EDT (SATURDAY 06JUN2026 03:59 UTC) Reference #: CHG1425410 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 20, 2026, 12:54 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Hong Kong [HK1] Window Start Date/Time: THURSDAY 21MAY2026 18:15 EDT (THURSDAY 21MAY2026 22:15 UTC) Window End Date/Time: THURSDAY 21MAY2026 23:10 EDT (FRIDAY 22MAY2026 03:10 UTC) Reference #: CC61613822 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 21, 2026, 01:38 PM UTC

    ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: A and B side services traversing Hong Kong [CS2] are impacted by this event. Location: Hong Kong [CS2] Date/Time: THURSDAY 21MAY2026 08:17 EDT (THURSDAY 21MAY2026 12:17 UTC) Reference #: INC29395351 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 21, 2026, 01:51 PM UTC

    ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: A side services traversing Hong Kong [CS2] - Tokyo, Japan [TY3] are impacted by this event. Services Not Impacted: B side services traversing Hong Kong [CS2] - Tokyo, Japan [TY3] are not impacted by this event. Location: Hong Kong [CS2] - Tokyo, Japan [TY3] Date/Time: THURSDAY 21MAY2026 08:17 EDT (THURSDAY 21MAY2026 12:17 UTC) Reference #: INC29395351 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 21, 2026 Service Advisory: INC29388808: Service Impact: B side services: New York, NY, USA [111 8th] <-> Chicago, IL, USA [350C] 22h 54m Low Latency: Americas

Started May 21, 2026, 10:27 AM UTC· resolved May 22, 2026, 09:21 AM UTC

  1. identified May 12, 2026, 10:33 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Chicago, IL, USA [350C] - Tokyo, Japan [TY3] are impacted by this event. Services Not Impacted: B side services traversing Chicago, IL, USA [350C] - Tokyo, Japan [TY3] are not impacted by this event. Location: Chicago, IL, USA [350C] - Tokyo, Japan [TY3] Window Start Date/Time: SUNDAY 17MAY2026 10:00 EDT (SUNDAY 17MAY2026 14:00 UTC) Window End Date/Time: SUNDAY 17MAY2026 20:00 EDT (MONDAY 18MAY2026 00:00 UTC) Reference #: CC61325178 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 12, 2026, 10:54 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Chicago, IL, USA [350C] - Tokyo, Japan [TY3] are impacted by this event. Services Not Impacted: B side services traversing Chicago, IL, USA [350C] - Tokyo, Japan [TY3] are not impacted by this event. Location: Chicago, IL, USA [350C] - Tokyo, Japan [TY3] Window Start Date/Time: SUNDAY 17MAY2026 22:00 EDT (MONDAY 18MAY2026 02:00 UTC) Window End Date/Time: MONDAY 18MAY2026 07:00 EDT (MONDAY 18MAY2026 11:00 UTC) Reference #: CC61365481 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 12, 2026, 09:20 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Chicago, IL, USA [350C] will be impacted for the duration of this maintenance event. Services Not Impacted: B side services traversing Chicago, IL, USA [350C] will not be impacted for the duration of this maintenance event. Location: Chicago, IL, USA [350C] Window Start Date/Time: FRIDAY 15MAY2026 21:05 EDT (SATURDAY 16MAY2026 01:05 UTC) Window End Date/Time: FRIDAY 15MAY2026 23:59 EDT (SATURDAY 16MAY2026 03:59 UTC) Reference #: CHG1421002 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 15, 2026, 04:10 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Chicago, IL, USA [350C] - New York, NY, USA [111 8th] are impacted by this event. Services Not Impacted: B side services traversing Chicago, IL, USA [350C] - New York, NY, USA [111 8th] are not impacted by this event. Location: Chicago, IL, USA [350C] - New York, NY, USA [111 8th] Window Start Date/Time: FRIDAY 15MAY2026 00:01 EDT (FRIDAY 15MAY2026 04:01 UTC) Window End Date/Time: FRIDAY 15MAY2026 11:00 EDT (FRIDAY 15MAY2026 15:00 UTC) Reference #: CC61477683 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 21, 2026, 10:27 AM UTC

    ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing New York, NY, USA [111 8th] - Chicago, IL, USA [350C] are impacted by this event. Services Not Impacted: A side services traversing New York, NY, USA [111 8th] - Chicago, IL, USA [350C] are not impacted by this event. Location: New York, NY, USA [111 8th] - Chicago, IL, USA [350C] Date/Time: THURSDAY 21MAY2026 06:04 EDT (THURSDAY 21MAY2026 10:04 UTC) Reference #: INC29388808 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  6. identified May 21, 2026, 10:27 AM UTC

    UPDATE: Restoration efforts are ongoing. No ETR is currently available. Further updates will be provided as they are received. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  7. identified May 21, 2026, 10:27 AM UTC

    UPDATE: Restoration efforts are ongoing. No ETR is currently available. Further updates will be provided as they are received.

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Major May 21, 2026 Service Advisory: INC29375771: Service Impact: Wireless Degradation: Basildon, UK [BAS] <-> Frankfurt, Germany [FR2] 14h 54m Wireless: EMEA

Started May 21, 2026, 02:21 AM UTC· resolved May 21, 2026, 05:16 PM UTC

  1. identified May 16, 2026, 02:37 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: SATURDAY 16MAY2026 10:04 EDT (SATURDAY 16MAY2026 14:04 UTC) Reference #: INC29174701 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 19, 2026, 10:07 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - EMEA are impacted by this event. Location: Aurora, IL, USA [AUR] - EMEA Date/Time: TUESDAY 19MAY2026 05:15 EDT (TUESDAY 19MAY2026 09:15 UTC) Reference #: INC29260311 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 21, 2026, 02:21 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  4. identified May 21, 2026, 02:21 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified May 21, 2026, 02:21 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

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Major May 21, 2026 Vendor Mandated Maintenance: CC61595142: Service Impact: Wireless services: Aurora, IL, USA [AUR] <-> Carteret, NJ, USA [CAR] 2h 41m Wireless: Americas (Inter-State)

Started May 21, 2026, 02:20 AM UTC· resolved May 21, 2026, 05:01 AM UTC

  1. identified May 20, 2026, 07:40 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Toronto, Canada [TMX/TSX] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Toronto, Canada [TMX/TSX] - Mahwah, NJ, USA [MAH] Window Start Date/Time:WEDNESDAY 20MAY2026 17:00 EDT (WEDNESDAY 20MAY2026 21:00 UTC) Window End Date/Time:WEDNESDAY 20MAY2026 20:00 EDT (THURSDAY 21MAY2026 00:00 UTC) Reference #:CC61633645 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  2. identified May 20, 2026, 07:40 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] Window Start Date/Time:WEDNESDAY 20MAY2026 17:00 EDT (WEDNESDAY 20MAY2026 21:00 UTC) Window End Date/Time:WEDNESDAY 20MAY2026 20:00 EDT (THURSDAY 21MAY2026 00:00 UTC) Reference #:CC61633645 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  3. identified May 20, 2026, 08:30 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] Window Start Date/Time:WEDNESDAY 20MAY2026 17:00 EDT (WEDNESDAY 20MAY2026 21:00 UTC) Window End Date/Time:WEDNESDAY 20MAY2026 20:00 EDT (THURSDAY 21MAY2026 00:00 UTC) Reference #:CC61626457 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  4. identified May 20, 2026, 08:30 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Secaucus, NJ, USA [NY4] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Secaucus, NJ, USA [NY4] Window Start Date/Time:WEDNESDAY 20MAY2026 17:00 EDT (WEDNESDAY 20MAY2026 21:00 UTC) Window End Date/Time:WEDNESDAY 20MAY2026 20:00 EDT (THURSDAY 21MAY2026 00:00 UTC) Reference #:CC61626457 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  5. identified May 21, 2026, 02:20 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] Window Start Date/Time: THURSDAY 21MAY2026 17:00 EDT (THURSDAY 21MAY2026 21:00 UTC) Window End Date/Time: THURSDAY 21MAY2026 19:00 EDT (THURSDAY 21MAY2026 23:00 UTC) Reference #: CC61595142 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 21, 2026 Service Advisory: INC29370842: Service Impact: Wireless Degradation: Slough, UK [LD4] <-> Bergamo, Italy [IT3] 2h Wireless: EMEA

Started May 21, 2026, 12:26 AM UTC· resolved May 21, 2026, 02:26 AM UTC

  1. identified May 16, 2026, 02:37 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: SATURDAY 16MAY2026 10:04 EDT (SATURDAY 16MAY2026 14:04 UTC) Reference #: INC29174701 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 16, 2026, 02:37 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: SATURDAY 16MAY2026 10:04 EDT (SATURDAY 16MAY2026 14:04 UTC) Reference #: INC29174701 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 19, 2026, 10:07 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - EMEA are impacted by this event. Location: Aurora, IL, USA [AUR] - EMEA Date/Time: TUESDAY 19MAY2026 05:15 EDT (TUESDAY 19MAY2026 09:15 UTC) Reference #: INC29260311 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 21, 2026, 12:26 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: WEDNESDAY 20MAY2026 19:46 EDT (WEDNESDAY 20MAY2026 23:46 UTC) Reference #: INC29370842 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 21, 2026, 12:26 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: WEDNESDAY 20MAY2026 19:46 EDT (WEDNESDAY 20MAY2026 23:46 UTC) Reference #: INC29370842 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 20, 2026 Service Advisory: INC29359438: Service Impact: Wireless Degradation: Frankfurt, Germany [FRA2] <-> London, UK [THL] 4h 3m Wireless: EMEA

Started May 20, 2026, 07:47 PM UTC· resolved May 20, 2026, 11:51 PM UTC

  1. identified May 16, 2026, 02:37 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: SATURDAY 16MAY2026 10:04 EDT (SATURDAY 16MAY2026 14:04 UTC) Reference #: INC29174701 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 19, 2026, 10:07 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - EMEA are impacted by this event. Location: Aurora, IL, USA [AUR] - EMEA Date/Time: TUESDAY 19MAY2026 05:15 EDT (TUESDAY 19MAY2026 09:15 UTC) Reference #: INC29260311 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 20, 2026, 07:46 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Frankfurt, Germany [FRA2] - Slough, UK [LD4] are impacted by this event. Location: Frankfurt, Germany [FRA2] - Slough, UK [LD4] Date/Time: WEDNESDAY 20MAY2026 15:01 EDT (WEDNESDAY 20MAY2026 19:01 UTC) Reference #: INC29359438 Additional Information: UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 20, 2026, 07:47 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Frankfurt, Germany [FRA2] - Basildon, UK [BAS] are impacted by this event. Location: Frankfurt, Germany [FRA2] - Basildon, UK [BAS] Date/Time: WEDNESDAY 20MAY2026 15:01 EDT (WEDNESDAY 20MAY2026 19:01 UTC) Reference #: INC29359438 Additional Information: UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 20, 2026, 07:47 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Frankfurt, Germany [FRA2] - London, UK [THL] are impacted by this event. Location: Frankfurt, Germany [FRA2] - London, UK [THL] Date/Time: WEDNESDAY 20MAY2026 15:01 EDT (WEDNESDAY 20MAY2026 19:01 UTC) Reference #: INC29359438 Additional Information: UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 20, 2026 Service Advisory: INC29344781: Service Impact: Wireless Degradation: Slough, UK [LD4] <-> Frankfurt, Germany [FR2] 1h 58m Wireless: EMEA

Started May 20, 2026, 04:21 PM UTC· resolved May 20, 2026, 06:19 PM UTC

  1. identified May 16, 2026, 02:37 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: SATURDAY 16MAY2026 10:04 EDT (SATURDAY 16MAY2026 14:04 UTC) Reference #: INC29174701 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 19, 2026, 10:07 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - EMEA are impacted by this event. Location: Aurora, IL, USA [AUR] - EMEA Date/Time: TUESDAY 19MAY2026 05:15 EDT (TUESDAY 19MAY2026 09:15 UTC) Reference #: INC29260311 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 20, 2026, 04:20 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: WEDNESDAY 20MAY2026 10:51 EDT (WEDNESDAY 20MAY2026 14:51 UTC) Reference #: INC29344781 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 20, 2026, 04:20 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: WEDNESDAY 20MAY2026 10:51 EDT (WEDNESDAY 20MAY2026 14:51 UTC) Reference #: INC29344781 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 20, 2026, 04:21 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: WEDNESDAY 20MAY2026 10:51 EDT (WEDNESDAY 20MAY2026 14:51 UTC) Reference #: INC29344781 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 20, 2026 Service Advisory: INC29325349: Service Impact: A side services: Paris, France [PAR2] <-> Frankfurt, Germany [FR2] 2h 6m Low Latency: EMEA

Started May 20, 2026, 10:52 AM UTC· resolved May 20, 2026, 12:59 PM UTC

  1. identified May 04, 2026, 02:16 AM UTC

    Description of Work:Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Cloud Connect services traversing London, UK [IX1] will be impacted for the duration of this maintenance event. Location:London, UK [IX1] Window Start Date/Time:SATURDAY 16MAY2026 02:00 EDT (SATURDAY 16MAY2026 06:00 UTC) Window End Date/Time:SATURDAY 16MAY2026 09:00 EDT (SATURDAY 16MAY2026 13:00 UTC) Reference #:CHG1412020 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  2. identified May 07, 2026, 05:36 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Singapore, SG [SGX] - Slough, UK [LD4] are impacted by this event. Services Not Impacted: A side services traversing Singapore, SG [SGX] - Slough, UK [LD4] are not impacted by this event. Location: Singapore, SG [SGX] - Slough, UK [LD4] Window Start Date/Time: FRIDAY 08MAY2026 21:00 EDT (SATURDAY 09MAY2026 01:00 UTC) Window End Date/Time: FRIDAY 08MAY2026 23:59 EDT (SATURDAY 09MAY2026 03:59 UTC) Reference #: CC61078230 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 08, 2026, 10:41 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing London, UK [LON1] - Amsterdam, NE [AMS1] are impacted by this event. Services Not Impacted: B side services traversing London, UK [LON1] - Amsterdam, NE [AMS1] are not impacted by this event. Location: London, UK [LON1] - Amsterdam, NE [AMS1] Window Start Date/Time: WEDNESDAY 06MAY2026 16:00 EDT (WEDNESDAY 06MAY2026 20:00 UTC) Window End Date/Time: THURSDAY 07MAY2026 00:00 EDT (THURSDAY 07MAY2026 04:00 UTC) Reference #: CC61002890 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 08, 2026, 10:42 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing New York, NY, USA [111 8th] - London, UK [LON1] are impacted by this event. Services Not Impacted: A side services traversing New York, NY, USA [111 8th] - London, UK [LON1] are not impacted by this event. Location: New York, NY, USA [111 8th] - London, UK [LON1] Window Start Date/Time: SATURDAY 09MAY2026 18:00 EDT (SATURDAY 09MAY2026 22:00 UTC) Window End Date/Time: SUNDAY 10MAY2026 00:00 EDT (SUNDAY 10MAY2026 04:00 UTC) Reference #: CC60967408 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 20, 2026, 10:52 AM UTC

    ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: A side services traversing Paris, France [PAR2] - Frankfurt, Germany [FR2] are impacted by this event. Services Not Impacted: B side services traversing Paris, France [PAR2] - Frankfurt, Germany [FR2] are not impacted by this event. Location: Paris, France [PAR2] - Frankfurt, Germany [FR2] Date/Time: WEDNESDAY 20MAY2026 06:36 EDT (WEDNESDAY 20MAY2026 10:36 UTC) Reference #: INC29325349 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 20, 2026 Service Advisory: INC29316857: Service Impact: Wireless Degradation: Toronto, Canada [TR2] <-> NJ Metro 5h 41m Wireless: Americas (Inter-State)

Started May 20, 2026, 07:08 AM UTC· resolved May 20, 2026, 12:49 PM UTC

  1. identified May 16, 2026, 12:05 AM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TR2] - NJ Metro will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TR2] - NJ Metro Window Start Date/Time: FRIDAY 15MAY2026 20:05 EDT (SATURDAY 16MAY2026 00:05 UTC) Window End Date/Time: FRIDAY 15MAY2026 23:59 EDT (SATURDAY 16MAY2026 03:59 UTC) Reference #: CHG1421825 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 16, 2026, 12:09 AM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TMX/TSX] - NJ Metro will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TMX/TSX] - NJ Metro Window Start Date/Time: FRIDAY 15MAY2026 20:05 EDT (SATURDAY 16MAY2026 00:05 UTC) Window End Date/Time: FRIDAY 15MAY2026 23:59 EDT (SATURDAY 16MAY2026 03:59 UTC) Reference #: CHG1421825 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 18, 2026, 07:08 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TR2] - Secaucus, NJ, USA [NY4] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TR2] - Secaucus, NJ, USA [NY4] Window Start Date/Time: TUESDAY 19MAY2026 17:00 EDT (TUESDAY 19MAY2026 21:00 UTC) Window End Date/Time: TUESDAY 19MAY2026 20:00 EDT (WEDNESDAY 20MAY2026 00:00 UTC) Reference #: CC61429204 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 19, 2026, 10:07 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - NJ Metro are impacted by this event. Location: Aurora, IL, USA [AUR] - NJ Metro Date/Time: TUESDAY 19MAY2026 05:15 EDT (TUESDAY 19MAY2026 09:15 UTC) Reference #: INC29260311 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 20, 2026, 07:08 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Toronto, Canada [TR2] - NJ Metro are impacted by this event. Location: Toronto, Canada [TR2] - NJ Metro Date/Time: WEDNESDAY 20MAY2026 02:43 EDT (WEDNESDAY 20MAY2026 06:43 UTC) Reference #: INC29316857 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 20, 2026 Service Advisory: INC29309141: Service Impact: Wireless Degradation: Slough, UK [LD4] <-> Bergamo, Italy [IT3] 4h 25m Wireless: EMEA

Started May 20, 2026, 12:25 AM UTC· resolved May 20, 2026, 04:51 AM UTC

  1. identified May 16, 2026, 02:37 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: SATURDAY 16MAY2026 10:04 EDT (SATURDAY 16MAY2026 14:04 UTC) Reference #: INC29174701 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 16, 2026, 02:37 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: SATURDAY 16MAY2026 10:04 EDT (SATURDAY 16MAY2026 14:04 UTC) Reference #: INC29174701 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 19, 2026, 10:07 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - EMEA are impacted by this event. Location: Aurora, IL, USA [AUR] - EMEA Date/Time: TUESDAY 19MAY2026 05:15 EDT (TUESDAY 19MAY2026 09:15 UTC) Reference #: INC29260311 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 19, 2026, 07:55 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - EMEA are impacted by this event. Location: Aurora, IL, USA [AUR] - EMEA Date/Time: TUESDAY 19MAY2026 14:23 EDT (TUESDAY 19MAY2026 18:23 UTC) Reference #: INC29295181 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 20, 2026, 12:25 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: TUESDAY 19MAY2026 19:48 EDT (TUESDAY 19MAY2026 23:48 UTC) Reference #: INC29309141 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  6. identified May 20, 2026, 12:25 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: TUESDAY 19MAY2026 19:48 EDT (TUESDAY 19MAY2026 23:48 UTC) Reference #: INC29309141 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 19, 2026 Service Advisory: INC29295181: Service Impact: Wireless Degradation: Aurora, IL, USA [AUR] <-> Mahwah, NJ, USA [MAH] 4h 53m Wireless: Americas (Inter-State)

Started May 19, 2026, 07:55 PM UTC· resolved May 20, 2026, 12:49 AM UTC

  1. identified May 16, 2026, 12:09 AM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TMX/TSX] - NJ Metro will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TMX/TSX] - NJ Metro Window Start Date/Time: FRIDAY 15MAY2026 20:05 EDT (SATURDAY 16MAY2026 00:05 UTC) Window End Date/Time: FRIDAY 15MAY2026 23:59 EDT (SATURDAY 16MAY2026 03:59 UTC) Reference #: CHG1421825 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 18, 2026, 07:08 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TR2] - Secaucus, NJ, USA [NY4] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TR2] - Secaucus, NJ, USA [NY4] Window Start Date/Time: TUESDAY 19MAY2026 17:00 EDT (TUESDAY 19MAY2026 21:00 UTC) Window End Date/Time: TUESDAY 19MAY2026 20:00 EDT (WEDNESDAY 20MAY2026 00:00 UTC) Reference #: CC61429204 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 19, 2026, 10:07 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - NJ Metro are impacted by this event. Location: Aurora, IL, USA [AUR] - NJ Metro Date/Time: TUESDAY 19MAY2026 05:15 EDT (TUESDAY 19MAY2026 09:15 UTC) Reference #: INC29260311 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 19, 2026, 07:55 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - Secaucus, NJ, USA [NY4] are impacted by this event. Location: Aurora, IL, USA [AUR] - Secaucus, NJ, USA [NY4] Date/Time: TUESDAY 19MAY2026 14:23 EDT (TUESDAY 19MAY2026 18:23 UTC) Reference #: INC29295181 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 19, 2026, 07:55 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] are impacted by this event. Location: Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] Date/Time: TUESDAY 19MAY2026 14:23 EDT (TUESDAY 19MAY2026 18:23 UTC) Reference #: INC29295181 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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