Intercontinental Exchange Outage History

Intercontinental Exchange is up right now

Pingoru has recorded 397 incidents for Intercontinental Exchange: 397 in the last 12 months and 0 in the last 90 days.

Source: ice.com

397incidents recorded
397last 12 months
0last 90 days
19 hourstypical duration
Incidents per month
0100200AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Intercontinental Exchange in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202614121 of 720 (17%)
May 2026168744 of 744 (100%)
June 2026130679 of 720 (94%)
July 202685378 of 744 (51%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 595 (0%)

Incidents, newest first

Major May 31, 2026 Service Advisory: INC29804016: Service Impact: Wireless Degradation: London, UK [THL] <-> Frankfurt, Germany [FR2] 3h 5m Wireless: EMEA

Started May 31, 2026, 10:49 AM UTC· resolved May 31, 2026, 01:55 PM UTC

  1. identified May 27, 2026, 10:42 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - EMEA Window Start Date/Time: FRIDAY 29MAY2026 17:00 EDT (FRIDAY 29MAY2026 21:00 UTC) Window End Date/Time: FRIDAY 29MAY2026 19:00 EDT (FRIDAY 29MAY2026 23:00 UTC) Reference #: CC61821931 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 30, 2026, 01:34 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: SATURDAY 30MAY2026 07:49 EDT (SATURDAY 30MAY2026 11:49 UTC) Reference #: INC29795714 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 31, 2026, 10:49 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: SUNDAY 31MAY2026 06:15 EDT (SUNDAY 31MAY2026 10:15 UTC) Reference #: INC29804016 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 31, 2026, 10:49 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: SUNDAY 31MAY2026 06:15 EDT (SUNDAY 31MAY2026 10:15 UTC) Reference #: INC29804016 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 31, 2026, 10:49 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: SUNDAY 31MAY2026 06:15 EDT (SUNDAY 31MAY2026 10:15 UTC) Reference #: INC29804016 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 31, 2026 Service Advisory: INC29800383: Service Impact: A side services: Frankfurt, Germany [FR2] <-> Hong Kong [HK1] 2h 4m Low Latency: EMEA

Started May 31, 2026, 01:31 AM UTC· resolved May 31, 2026, 03:36 AM UTC

  1. identified May 27, 2026, 10:24 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] - Bergamo, Italy [IT3] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] - Bergamo, Italy [IT3] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Bergamo, Italy [IT3] Window Start Date/Time: TUESDAY 09JUN2026 17:00 EDT (TUESDAY 09JUN2026 21:00 UTC) Window End Date/Time: WEDNESDAY 10JUN2026 00:00 EDT (WEDNESDAY 10JUN2026 04:00 UTC) Reference #: CC61408175 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 27, 2026, 03:49 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing London, UK [IX1] - Frankfurt, Germany [FR2] will be impacted for the duration of this maintenance event. Services Not Impacted: A side services traversing London, UK [IX1] - Frankfurt, Germany [FR2] will not be impacted for the duration of this maintenance event. Location: London, UK [IX1] - Frankfurt, Germany [FR2] Window Start Date/Time: FRIDAY 05JUN2026 15:30 EDT (FRIDAY 05JUN2026 19:30 UTC) Window End Date/Time: SATURDAY 06JUN2026 14:00 EDT (SATURDAY 06JUN2026 18:00 UTC) Reference #: CHG1421582 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 27, 2026, 09:11 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing London, UK [THL] - New York, NY, USA [111 8th] are impacted by this event. Services Not Impacted: A side services traversing London, UK [THL] - New York, NY, USA [111 8th] are not impacted by this event. Location: London, UK [THL] - New York, NY, USA [111 8th] Window Start Date/Time: WEDNESDAY 27MAY2026 20:00 EDT (THURSDAY 28MAY2026 00:00 UTC) Window End Date/Time: THURSDAY 28MAY2026 00:59 EDT (THURSDAY 28MAY2026 04:59 UTC) Reference #: CC61820188 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 28, 2026, 08:42 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Hong Kong [HK1] Window Start Date/Time: WEDNESDAY 10JUN2026 04:00 EDT (WEDNESDAY 10JUN2026 08:00 UTC) Window End Date/Time: WEDNESDAY 10JUN2026 11:00 EDT (WEDNESDAY 10JUN2026 15:00 UTC) Reference #: CC61758092 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 31, 2026, 01:31 AM UTC

    ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Hong Kong [HK1] Date/Time: SATURDAY 30MAY2026 21:13 EDT (SUNDAY 31MAY2026 01:13 UTC) Reference #: INC29800383 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 30, 2026 Service Advisory: INC29795714: Service Impact: Wireless Degradation: Slough, UK [LD4] <-> Bergamo, Italy [IT3] 4h 7m Wireless: EMEA

Started May 30, 2026, 01:34 PM UTC· resolved May 30, 2026, 05:42 PM UTC

  1. identified May 15, 2026, 02:33 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Window Start Date/Time: SUNDAY 17MAY2026 03:00 EDT (SUNDAY 17MAY2026 07:00 UTC) Window End Date/Time: SUNDAY 17MAY2026 12:00 EDT (SUNDAY 17MAY2026 16:00 UTC) Reference #: CC61456647 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 15, 2026, 02:33 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing London, UK [THL] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: London, UK [THL] - Bergamo, Italy [IT3] Window Start Date/Time: SUNDAY 17MAY2026 03:00 EDT (SUNDAY 17MAY2026 07:00 UTC) Window End Date/Time: SUNDAY 17MAY2026 12:00 EDT (SUNDAY 17MAY2026 16:00 UTC) Reference #: CC61456647 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 27, 2026, 10:42 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - EMEA Window Start Date/Time: FRIDAY 29MAY2026 17:00 EDT (FRIDAY 29MAY2026 21:00 UTC) Window End Date/Time: FRIDAY 29MAY2026 19:00 EDT (FRIDAY 29MAY2026 23:00 UTC) Reference #: CC61821931 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 30, 2026, 01:34 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: SATURDAY 30MAY2026 07:49 EDT (SATURDAY 30MAY2026 11:49 UTC) Reference #: INC29795714 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 30, 2026, 01:34 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: SATURDAY 30MAY2026 07:49 EDT (SATURDAY 30MAY2026 11:49 UTC) Reference #: INC29795714 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 30, 2026 Service Advisory: INC29795714: Service Impact: Wireless Degradation: London, UK [THL] <-> Bergamo, Italy [IT3] 3d 18h Wireless: EMEA

Started May 30, 2026, 01:34 PM UTC· resolved Jun 03, 2026, 08:19 AM UTC

  1. identified May 08, 2026, 03:32 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - EMEA Window Start Date/Time: SATURDAY 09MAY2026 11:00 EDT (SATURDAY 09MAY2026 15:00 UTC) Window End Date/Time: SATURDAY 09MAY2026 19:00 EDT (SATURDAY 09MAY2026 23:00 UTC) Reference #: CC61259924 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 15, 2026, 02:33 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Window Start Date/Time: SUNDAY 17MAY2026 03:00 EDT (SUNDAY 17MAY2026 07:00 UTC) Window End Date/Time: SUNDAY 17MAY2026 12:00 EDT (SUNDAY 17MAY2026 16:00 UTC) Reference #: CC61456647 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 15, 2026, 02:33 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing London, UK [THL] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: London, UK [THL] - Bergamo, Italy [IT3] Window Start Date/Time: SUNDAY 17MAY2026 03:00 EDT (SUNDAY 17MAY2026 07:00 UTC) Window End Date/Time: SUNDAY 17MAY2026 12:00 EDT (SUNDAY 17MAY2026 16:00 UTC) Reference #: CC61456647 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 27, 2026, 10:42 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - EMEA Window Start Date/Time: FRIDAY 29MAY2026 17:00 EDT (FRIDAY 29MAY2026 21:00 UTC) Window End Date/Time: FRIDAY 29MAY2026 19:00 EDT (FRIDAY 29MAY2026 23:00 UTC) Reference #: CC61821931 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 30, 2026, 01:34 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: SATURDAY 30MAY2026 07:49 EDT (SATURDAY 30MAY2026 11:49 UTC) Reference #: INC29795714 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 29, 2026 Service Advisory: INC29768066: Service Impact: B side services: Toronto, Canada [TR1] <-> Hong Kong [HK1] 22h 40m Low Latency: APAC

Started May 29, 2026, 05:16 PM UTC· resolved May 30, 2026, 03:57 PM UTC

  1. identified May 26, 2026, 03:25 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Singapore, SG [SG2] - Sydney, Australia [ALC] are impacted by this event. Services Not Impacted: A side services traversing Singapore, SG [SG2] - Sydney, Australia [ALC] are not impacted by this event. Location: Singapore, SG [SG2] - Sydney, Australia [ALC] Window Start Date/Time: TUESDAY 02JUN2026 09:00 EDT (TUESDAY 02JUN2026 13:00 UTC) Window End Date/Time: TUESDAY 02JUN2026 16:00 EDT (TUESDAY 02JUN2026 20:00 UTC) Reference #: CC61767455 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 28, 2026, 08:24 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing New York, NY, USA [111 8th] - Singapore, SG [SG2] are impacted by this event. Services Not Impacted: A side services traversing New York, NY, USA [111 8th] - Singapore, SG [SG2] are not impacted by this event. Location: New York, NY, USA [111 8th] - Singapore, SG [SG2] Window Start Date/Time: WEDNESDAY 03JUN2026 03:00 EDT (WEDNESDAY 03JUN2026 07:00 UTC) Window End Date/Time: WEDNESDAY 03JUN2026 09:00 EDT (WEDNESDAY 03JUN2026 13:00 UTC) Reference #: CC61655011 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 28, 2026, 08:42 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Hong Kong [HK1] Window Start Date/Time: WEDNESDAY 10JUN2026 04:00 EDT (WEDNESDAY 10JUN2026 08:00 UTC) Window End Date/Time: WEDNESDAY 10JUN2026 11:00 EDT (WEDNESDAY 10JUN2026 15:00 UTC) Reference #: CC61758092 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 28, 2026, 09:51 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Sydney, Australia [ALC] - Singapore, SG [SG2] are impacted by this event. Services Not Impacted: A side services traversing Sydney, Australia [ALC] - Singapore, SG [SG2] are not impacted by this event. Location: Sydney, Australia [ALC] - Singapore, SG [SG2] Window Start Date/Time: TUESDAY 02JUN2026 09:00 EDT (TUESDAY 02JUN2026 13:00 UTC) Window End Date/Time: TUESDAY 02JUN2026 16:00 EDT (TUESDAY 02JUN2026 20:00 UTC) Reference #: CC61798937 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 29, 2026, 05:16 PM UTC

    ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing Toronto, Canada [TR1] - Hong Kong [HK1] are impacted by this event. Services Not Impacted: A side services traversing Toronto, Canada [TR1] - Hong Kong [HK1] are not impacted by this event. Location: Toronto, Canada [TR1] - Hong Kong [HK1] Date/Time: FRIDAY 29MAY2026 12:59 EDT (FRIDAY 29MAY2026 16:59 UTC) Reference #: INC29768066 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 29, 2026 Latency and Failed Partner Connect Submissions 36m Encompass Services and Partner Network

Started May 29, 2026, 05:00 PM UTC· resolved May 29, 2026, 05:37 PM UTC

  1. identified May 29, 2026, 05:00 PM UTC

    ICE is aware of an issue impacting some integrations through Encompass Partner Connect. Our team is actively investigating now.

Read the full incident report →

Major May 29, 2026 Service Advisory: INC29737786: Service Impact: Wireless Degradation: Frankfurt, Germany [FR2] <-> Slough, UK [LD4] 20h 10m Wireless: EMEA

Started May 29, 2026, 07:39 AM UTC· resolved May 30, 2026, 03:50 AM UTC

  1. identified May 28, 2026, 08:33 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  2. identified May 28, 2026, 08:33 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  3. identified May 29, 2026, 07:39 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  4. identified May 29, 2026, 07:39 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified May 29, 2026, 07:39 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

Read the full incident report →

Major May 29, 2026 Service Advisory: INC29727580: Service Impact: Wireless Degradation: London, UK [THL] <-> Frankfurt, Germany [FR2] 4h 10m Wireless: EMEA

Started May 29, 2026, 12:13 AM UTC· resolved May 29, 2026, 04:24 AM UTC

  1. identified May 28, 2026, 08:33 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: THURSDAY 28MAY2026 16:14 EDT (THURSDAY 28MAY2026 20:14 UTC) Reference #: INC29716686 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 28, 2026, 10:45 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - EMEA are impacted by this event. Location: Aurora, IL, USA [AUR] - EMEA Date/Time: THURSDAY 28MAY2026 18:23 EDT (THURSDAY 28MAY2026 22:23 UTC) Reference #: INC29725910 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 29, 2026, 12:13 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: THURSDAY 28MAY2026 19:27 EDT (THURSDAY 28MAY2026 23:27 UTC) Reference #: INC29727580 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 29, 2026, 12:13 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: THURSDAY 28MAY2026 19:27 EDT (THURSDAY 28MAY2026 23:27 UTC) Reference #: INC29727580 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 29, 2026, 12:13 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: THURSDAY 28MAY2026 19:27 EDT (THURSDAY 28MAY2026 23:27 UTC) Reference #: INC29727580 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 28, 2026 Service Advisory: INC29725910: Service Impact: Wireless Degradation: Aurora, IL, USA [AUR] <-> NJ Metro 16h 21m Wireless: Americas (Inter-State)

Started May 28, 2026, 10:45 PM UTC· resolved May 29, 2026, 03:07 PM UTC

  1. identified May 26, 2026, 10:30 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Markham, Toronto [MCC] - NJ Metro are impacted by this event. Location: Markham, Toronto [MCC] - NJ Metro Date/Time: TUESDAY 26MAY2026 05:36 EDT (TUESDAY 26MAY2026 09:36 UTC) Reference #: INC29556503 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 26, 2026, 10:30 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Toronto, Canada [TR2] - NJ Metro are impacted by this event. Location: Toronto, Canada [TR2] - NJ Metro Date/Time: TUESDAY 26MAY2026 05:36 EDT (TUESDAY 26MAY2026 09:36 UTC) Reference #: INC29556503 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 27, 2026, 07:19 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Markham, Toronto [MCC] - NJ Metro are impacted by this event. Location: Markham, Toronto [MCC] - NJ Metro Date/Time: WEDNESDAY 27MAY2026 14:05 EDT (WEDNESDAY 27MAY2026 18:05 UTC) Reference #: INC29647545 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 27, 2026, 10:42 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - Secaucus, NJ, USA [NY4] will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - Secaucus, NJ, USA [NY4] Window Start Date/Time: FRIDAY 29MAY2026 17:00 EDT (FRIDAY 29MAY2026 21:00 UTC) Window End Date/Time: FRIDAY 29MAY2026 19:00 EDT (FRIDAY 29MAY2026 23:00 UTC) Reference #: CC61821931 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 28, 2026, 10:45 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - NJ Metro are impacted by this event. Location: Aurora, IL, USA [AUR] - NJ Metro Date/Time: THURSDAY 28MAY2026 18:23 EDT (THURSDAY 28MAY2026 22:23 UTC) Reference #: INC29725910 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  6. identified May 28, 2026, 10:45 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

Read the full incident report →

Major May 28, 2026 Service Advisory: INC29725910: Service Impact: Wireless Degradation: Aurora, IL, USA [AUR] <-> EMEA 9h 2m Wireless: EMEA

Started May 28, 2026, 10:45 PM UTC· resolved May 29, 2026, 07:47 AM UTC

  1. identified May 15, 2026, 02:33 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing London, UK [THL] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: London, UK [THL] - Bergamo, Italy [IT3] Window Start Date/Time: SUNDAY 17MAY2026 03:00 EDT (SUNDAY 17MAY2026 07:00 UTC) Window End Date/Time: SUNDAY 17MAY2026 12:00 EDT (SUNDAY 17MAY2026 16:00 UTC) Reference #: CC61456647 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 27, 2026, 10:42 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - EMEA Window Start Date/Time: FRIDAY 29MAY2026 17:00 EDT (FRIDAY 29MAY2026 21:00 UTC) Window End Date/Time: FRIDAY 29MAY2026 19:00 EDT (FRIDAY 29MAY2026 23:00 UTC) Reference #: CC61821931 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 28, 2026, 08:33 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: THURSDAY 28MAY2026 16:14 EDT (THURSDAY 28MAY2026 20:14 UTC) Reference #: INC29716686 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 28, 2026, 08:33 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified May 28, 2026, 08:33 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: THURSDAY 28MAY2026 16:14 EDT (THURSDAY 28MAY2026 20:14 UTC) Reference #: INC29716686 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  6. identified May 28, 2026, 08:33 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  7. identified May 28, 2026, 10:45 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - EMEA are impacted by this event. Location: Aurora, IL, USA [AUR] - EMEA Date/Time: THURSDAY 28MAY2026 18:23 EDT (THURSDAY 28MAY2026 22:23 UTC) Reference #: INC29725910 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  8. identified May 28, 2026, 10:45 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

Read the full incident report →

Major May 28, 2026 Service Advisory: INC29716686: Service Impact: Wireless Degradation: London, UK [THL] <-> Bergamo, Italy [IT3] 1d 7h Wireless: EMEA

Started May 28, 2026, 08:33 PM UTC· resolved May 30, 2026, 04:28 AM UTC

  1. identified May 15, 2026, 02:33 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Window Start Date/Time: SUNDAY 17MAY2026 03:00 EDT (SUNDAY 17MAY2026 07:00 UTC) Window End Date/Time: SUNDAY 17MAY2026 12:00 EDT (SUNDAY 17MAY2026 16:00 UTC) Reference #: CC61456647 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 15, 2026, 02:33 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing London, UK [THL] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: London, UK [THL] - Bergamo, Italy [IT3] Window Start Date/Time: SUNDAY 17MAY2026 03:00 EDT (SUNDAY 17MAY2026 07:00 UTC) Window End Date/Time: SUNDAY 17MAY2026 12:00 EDT (SUNDAY 17MAY2026 16:00 UTC) Reference #: CC61456647 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 27, 2026, 10:42 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - EMEA Window Start Date/Time: FRIDAY 29MAY2026 17:00 EDT (FRIDAY 29MAY2026 21:00 UTC) Window End Date/Time: FRIDAY 29MAY2026 19:00 EDT (FRIDAY 29MAY2026 23:00 UTC) Reference #: CC61821931 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 28, 2026, 08:33 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified May 28, 2026, 08:33 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  6. identified May 28, 2026, 10:45 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - EMEA are impacted by this event. Location: Aurora, IL, USA [AUR] - EMEA Date/Time: THURSDAY 28MAY2026 18:23 EDT (THURSDAY 28MAY2026 22:23 UTC) Reference #: INC29725910 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  7. identified May 28, 2026, 10:45 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  8. identified May 29, 2026, 07:39 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Frankfurt, Germany [FR2] - Basildon, UK [BAS] are impacted by this event. Location: Frankfurt, Germany [FR2] - Basildon, UK [BAS] Date/Time: FRIDAY 29MAY2026 03:05 EDT (FRIDAY 29MAY2026 07:05 UTC) Reference #: INC29737786 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  9. identified May 29, 2026, 07:39 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  10. identified May 29, 2026, 07:39 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Frankfurt, Germany [FR2] - London, UK [THL] are impacted by this event. Location: Frankfurt, Germany [FR2] - London, UK [THL] Date/Time: FRIDAY 29MAY2026 03:05 EDT (FRIDAY 29MAY2026 07:05 UTC) Reference #: INC29737786 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  11. identified May 29, 2026, 07:39 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  12. identified May 29, 2026, 07:39 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Frankfurt, Germany [FR2] - Slough, UK [LD4] are impacted by this event. Location: Frankfurt, Germany [FR2] - Slough, UK [LD4] Date/Time: FRIDAY 29MAY2026 03:05 EDT (FRIDAY 29MAY2026 07:05 UTC) Reference #: INC29737786 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  13. identified May 29, 2026, 07:39 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

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Major May 28, 2026 Alert Advisory: ICE Invoicing Invoice Submission Exception Setup - Update 6d 23h Invoicing

Started May 28, 2026, 07:53 PM UTC· resolved Jun 04, 2026, 07:51 PM UTC

  1. identified May 28, 2026, 07:53 PM UTC

    ICE Invoicing is currently experiencing an issue with the Business Rules for the Invoice and Line Item Submission Exception. As a result, exceptions may be incorrectly created on invoices when the rule contains a condition for BK Status Code. If there is an Auto Deny Rule in place, invoices will be prevented for submission. All appropriate levels of support are engaged. We will advise you once the issue is resolved. Please communicate this alert internally within your organization.

  2. identified May 28, 2026, 07:53 PM UTC

    The issue previously communicated with advisory A26-0528151054, which has impacted ICE Invoicing Business Rules is currently targeted for a fix on Monday, June 1, 2026, at 8:00 PM ET. We will communicate any updates or changes to this timeline as they occur. Please communicate this alert internally within your organization.

  3. identified May 28, 2026, 07:53 PM UTC

    The issue previously communicated under advisory A26-0529081202, which has impacted ICE Invoicing Business Rules, has been rescheduled. While we continue working toward resolution, Business Rules for the Invoice and Line Item Submission Exception may require manual review. Additionally, if you are currently using the Auto Deny feature and would like ICE to temporarily disable it, please contact Client Support directly for assistance. We will provide further updates as they become available. Please ensure this alert is communicated internally within your organization.

  4. identified May 28, 2026, 07:53 PM UTC

    The issue previously communicated under advisory A26-0601160640, which has impacted ICE Invoicing Business Rules, is now scheduled for resolution today, Wednesday, June 3, 2026, between 8:00 PM through 11:00 PM ET. We will advise you once the issue is resolved. Please communicate this alert internally within your organization.

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Major May 28, 2026 Service Advisory: INC29696225: Service Impact: A side services: Bergamo, Italy [IT3] 5h Low Latency: EMEA

Started May 28, 2026, 03:22 PM UTC· resolved May 28, 2026, 08:23 PM UTC

  1. identified May 27, 2026, 10:24 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] - Bergamo, Italy [IT3] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] - Bergamo, Italy [IT3] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Bergamo, Italy [IT3] Window Start Date/Time: TUESDAY 09JUN2026 17:00 EDT (TUESDAY 09JUN2026 21:00 UTC) Window End Date/Time: WEDNESDAY 10JUN2026 00:00 EDT (WEDNESDAY 10JUN2026 04:00 UTC) Reference #: CC61408175 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 27, 2026, 03:49 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing London, UK [IX1] - Frankfurt, Germany [FR2] will be impacted for the duration of this maintenance event. Services Not Impacted: A side services traversing London, UK [IX1] - Frankfurt, Germany [FR2] will not be impacted for the duration of this maintenance event. Location: London, UK [IX1] - Frankfurt, Germany [FR2] Window Start Date/Time: FRIDAY 05JUN2026 15:30 EDT (FRIDAY 05JUN2026 19:30 UTC) Window End Date/Time: SATURDAY 06JUN2026 14:00 EDT (SATURDAY 06JUN2026 18:00 UTC) Reference #: CHG1421582 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 27, 2026, 09:11 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing London, UK [THL] - New York, NY, USA [111 8th] are impacted by this event. Services Not Impacted: A side services traversing London, UK [THL] - New York, NY, USA [111 8th] are not impacted by this event. Location: London, UK [THL] - New York, NY, USA [111 8th] Window Start Date/Time: WEDNESDAY 27MAY2026 20:00 EDT (THURSDAY 28MAY2026 00:00 UTC) Window End Date/Time: THURSDAY 28MAY2026 00:59 EDT (THURSDAY 28MAY2026 04:59 UTC) Reference #: CC61820188 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 28, 2026, 08:42 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Hong Kong [HK1] Window Start Date/Time: WEDNESDAY 10JUN2026 04:00 EDT (WEDNESDAY 10JUN2026 08:00 UTC) Window End Date/Time: WEDNESDAY 10JUN2026 11:00 EDT (WEDNESDAY 10JUN2026 15:00 UTC) Reference #: CC61758092 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 28, 2026, 03:22 PM UTC

    ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: A side services traversing Bergamo, Italy [IT3] are impacted by this event. Services Not Impacted: B side services traversing Bergamo, Italy [IT3] are not impacted by this event. Location: Bergamo, Italy [IT3] Date/Time: THURSDAY 28MAY2026 11:03 EDT (THURSDAY 28MAY2026 15:03 UTC) Reference #: INC29696225 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 28, 2026 Service Advisory: INC29680592: Service Impact: Wireless Degradation: Basildon, UK [BAS] <-> Frankfurt, Germany [FR2] 9h 35m Wireless: EMEA

Started May 28, 2026, 11:06 AM UTC· resolved May 28, 2026, 08:42 PM UTC

  1. identified May 15, 2026, 02:33 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing London, UK [THL] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: London, UK [THL] - Bergamo, Italy [IT3] Window Start Date/Time: SUNDAY 17MAY2026 03:00 EDT (SUNDAY 17MAY2026 07:00 UTC) Window End Date/Time: SUNDAY 17MAY2026 12:00 EDT (SUNDAY 17MAY2026 16:00 UTC) Reference #: CC61456647 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 27, 2026, 10:42 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - EMEA Window Start Date/Time: FRIDAY 29MAY2026 17:00 EDT (FRIDAY 29MAY2026 21:00 UTC) Window End Date/Time: FRIDAY 29MAY2026 19:00 EDT (FRIDAY 29MAY2026 23:00 UTC) Reference #: CC61821931 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 28, 2026, 11:06 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 28, 2026, 11:06 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 28, 2026, 11:06 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 28, 2026 Service Advisory: INC29676273: Service Impact: Wireless Degradation: Slough, UK [LD4] <-> Frankfurt, Germany [FR2] 1h 2m Wireless: EMEA

Started May 28, 2026, 08:46 AM UTC· resolved May 28, 2026, 09:48 AM UTC

  1. identified May 28, 2026, 07:06 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: THURSDAY 28MAY2026 02:12 EDT (THURSDAY 28MAY2026 06:12 UTC) Reference #: INC29671707 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 28, 2026, 07:06 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: THURSDAY 28MAY2026 02:12 EDT (THURSDAY 28MAY2026 06:12 UTC) Reference #: INC29671707 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 28, 2026, 08:46 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: THURSDAY 28MAY2026 03:47 EDT (THURSDAY 28MAY2026 07:47 UTC) Reference #: INC29676273 Additional Information: UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 28, 2026, 08:46 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: THURSDAY 28MAY2026 03:47 EDT (THURSDAY 28MAY2026 07:47 UTC) Reference #: INC29676273 Additional Information: UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 28, 2026, 08:46 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: THURSDAY 28MAY2026 03:47 EDT (THURSDAY 28MAY2026 07:47 UTC) Reference #: INC29676273 Additional Information: UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 28, 2026 Service Advisory: INC29671707: Service Impact: Wireless Degradation: London, UK [THL] <-> Bergamo, Italy [IT3] 4h 8m Wireless: EMEA

Started May 28, 2026, 07:06 AM UTC· resolved May 28, 2026, 11:14 AM UTC

  1. identified May 15, 2026, 02:33 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing London, UK [THL] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: London, UK [THL] - Bergamo, Italy [IT3] Window Start Date/Time: SUNDAY 17MAY2026 03:00 EDT (SUNDAY 17MAY2026 07:00 UTC) Window End Date/Time: SUNDAY 17MAY2026 12:00 EDT (SUNDAY 17MAY2026 16:00 UTC) Reference #: CC61456647 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 25, 2026, 10:31 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  3. identified May 27, 2026, 10:42 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - EMEA Window Start Date/Time: FRIDAY 29MAY2026 17:00 EDT (FRIDAY 29MAY2026 21:00 UTC) Window End Date/Time: FRIDAY 29MAY2026 19:00 EDT (FRIDAY 29MAY2026 23:00 UTC) Reference #: CC61821931 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 28, 2026, 07:06 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: THURSDAY 28MAY2026 02:12 EDT (THURSDAY 28MAY2026 06:12 UTC) Reference #: INC29671707 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 28, 2026, 07:06 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: THURSDAY 28MAY2026 02:12 EDT (THURSDAY 28MAY2026 06:12 UTC) Reference #: INC29671707 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 28, 2026 Service Advisory: INC29664324: Service Impact: Wireless Degradation: Markham, Toronto [MCC] <-> NJ Metro 2h 6m Wireless: Americas (Inter-State)

Started May 28, 2026, 12:58 AM UTC· resolved May 28, 2026, 03:04 AM UTC

  1. identified May 26, 2026, 10:30 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Markham, Toronto [MCC] - NJ Metro are impacted by this event. Location: Markham, Toronto [MCC] - NJ Metro Date/Time: TUESDAY 26MAY2026 05:36 EDT (TUESDAY 26MAY2026 09:36 UTC) Reference #: INC29556503 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 26, 2026, 10:30 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Toronto, Canada [TR2] - NJ Metro are impacted by this event. Location: Toronto, Canada [TR2] - NJ Metro Date/Time: TUESDAY 26MAY2026 05:36 EDT (TUESDAY 26MAY2026 09:36 UTC) Reference #: INC29556503 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 27, 2026, 07:19 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Markham, Toronto [MCC] - NJ Metro are impacted by this event. Location: Markham, Toronto [MCC] - NJ Metro Date/Time: WEDNESDAY 27MAY2026 14:05 EDT (WEDNESDAY 27MAY2026 18:05 UTC) Reference #: INC29647545 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 27, 2026, 10:42 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - Secaucus, NJ, USA [NY4] will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - Secaucus, NJ, USA [NY4] Window Start Date/Time: FRIDAY 29MAY2026 17:00 EDT (FRIDAY 29MAY2026 21:00 UTC) Window End Date/Time: FRIDAY 29MAY2026 19:00 EDT (FRIDAY 29MAY2026 23:00 UTC) Reference #: CC61821931 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 28, 2026, 12:58 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Markham, Toronto [MCC] - NJ Metro are impacted by this event. Location: Markham, Toronto [MCC] - NJ Metro Date/Time: WEDNESDAY 27MAY2026 14:05 EDT (WEDNESDAY 27MAY2026 18:05 UTC) Reference #: INC29664324 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 27, 2026 Vendor Mandated Maintenance: CC61821931: Service Impact: Wireless services: Aurora, IL, USA [AUR] <-> Secaucus, NJ, USA [NY4] 17h 2m Wireless: Americas (Inter-State)

Started May 27, 2026, 10:42 PM UTC· resolved May 28, 2026, 03:44 PM UTC

  1. identified May 21, 2026, 07:41 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TMX/TSX] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TMX/TSX] - Mahwah, NJ, USA [MAH] Window Start Date/Time: THURSDAY 21MAY2026 17:00 EDT (THURSDAY 21MAY2026 21:00 UTC) Window End Date/Time: THURSDAY 21MAY2026 20:00 EDT (FRIDAY 22MAY2026 00:00 UTC) Reference #: CC61664113 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 22, 2026, 06:57 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] Window Start Date/Time:FRIDAY 22MAY2026 12:00 EDT (FRIDAY 22MAY2026 16:00 UTC) Window End Date/Time:SUNDAY 24MAY2026 12:00 EDT (SUNDAY 24MAY2026 16:00 UTC) Reference #:CC61634186 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  3. identified May 23, 2026, 06:15 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] Window Start Date/Time: SATURDAY 23MAY2026 14:20 EDT (SATURDAY 23MAY2026 18:20 UTC) Window End Date/Time: SATURDAY 23MAY2026 17:00 EDT (SATURDAY 23MAY2026 21:00 UTC) Reference #: CHG1427792 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 23, 2026, 06:22 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TR1] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TR1] - Carteret, NJ, USA [CAR] Window Start Date/Time: SATURDAY 23MAY2026 14:20 EDT (SATURDAY 23MAY2026 18:20 UTC) Window End Date/Time: SATURDAY 23MAY2026 17:00 EDT (SATURDAY 23MAY2026 21:00 UTC) Reference #: CHG1427792 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 25, 2026, 06:03 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] are impacted by this event. Location: Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] Date/Time: MONDAY 25MAY2026 12:59 EDT (MONDAY 25MAY2026 16:59 UTC) Reference #: INC29537109 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  6. identified May 25, 2026, 10:30 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] <-> NJ Metro are impacted by this event. Location: Aurora, IL, USA [AUR] <-> NJ Metro Date/Time: MONDAY 25MAY2026 17:34 EDT (MONDAY 25MAY2026 21:34 UTC) Reference #: INC29541150 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  7. identified May 25, 2026, 10:30 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  8. identified May 26, 2026, 10:30 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Markham, Toronto [MCC] - NJ Metro are impacted by this event. Location: Markham, Toronto [MCC] - NJ Metro Date/Time: TUESDAY 26MAY2026 05:36 EDT (TUESDAY 26MAY2026 09:36 UTC) Reference #: INC29556503 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  9. identified May 26, 2026, 10:30 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Toronto, Canada [TR2] - NJ Metro are impacted by this event. Location: Toronto, Canada [TR2] - NJ Metro Date/Time: TUESDAY 26MAY2026 05:36 EDT (TUESDAY 26MAY2026 09:36 UTC) Reference #: INC29556503 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  10. identified May 27, 2026, 07:19 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Markham, Toronto [MCC] - NJ Metro are impacted by this event. Location: Markham, Toronto [MCC] - NJ Metro Date/Time: WEDNESDAY 27MAY2026 14:05 EDT (WEDNESDAY 27MAY2026 18:05 UTC) Reference #: INC29647545 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  11. identified May 27, 2026, 10:42 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - Secaucus, NJ, USA [NY4] will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - Secaucus, NJ, USA [NY4] Window Start Date/Time: FRIDAY 29MAY2026 17:00 EDT (FRIDAY 29MAY2026 21:00 UTC) Window End Date/Time: FRIDAY 29MAY2026 19:00 EDT (FRIDAY 29MAY2026 23:00 UTC) Reference #: CC61821931 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  12. identified May 28, 2026, 12:58 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Markham, Toronto [MCC] - NJ Metro are impacted by this event. Location: Markham, Toronto [MCC] - NJ Metro Date/Time: WEDNESDAY 27MAY2026 14:05 EDT (WEDNESDAY 27MAY2026 18:05 UTC) Reference #: INC29664324 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 27, 2026 Service Advisory: INC29647545: Service Impact: Wireless Degradation: Markham, Toronto [MCC] <-> NJ Metro 49m Wireless: Americas (Inter-State)

Started May 27, 2026, 07:19 PM UTC· resolved May 27, 2026, 08:08 PM UTC

  1. identified May 23, 2026, 06:22 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TR1] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TR1] - Carteret, NJ, USA [CAR] Window Start Date/Time: SATURDAY 23MAY2026 14:20 EDT (SATURDAY 23MAY2026 18:20 UTC) Window End Date/Time: SATURDAY 23MAY2026 17:00 EDT (SATURDAY 23MAY2026 21:00 UTC) Reference #: CHG1427792 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 25, 2026, 10:30 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  3. identified May 26, 2026, 10:30 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Markham, Toronto [MCC] - NJ Metro are impacted by this event. Location: Markham, Toronto [MCC] - NJ Metro Date/Time: TUESDAY 26MAY2026 05:36 EDT (TUESDAY 26MAY2026 09:36 UTC) Reference #: INC29556503 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 26, 2026, 10:30 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Toronto, Canada [TR2] - NJ Metro are impacted by this event. Location: Toronto, Canada [TR2] - NJ Metro Date/Time: TUESDAY 26MAY2026 05:36 EDT (TUESDAY 26MAY2026 09:36 UTC) Reference #: INC29556503 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 27, 2026, 07:19 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Markham, Toronto [MCC] - NJ Metro are impacted by this event. Location: Markham, Toronto [MCC] - NJ Metro Date/Time: WEDNESDAY 27MAY2026 14:05 EDT (WEDNESDAY 27MAY2026 18:05 UTC) Reference #: INC29647545 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 27, 2026 Service Advisory: INC29642885: Service Impact: Wireless Degradation: Frankfurt, Germany [FR2] <-> London, UK [THL] 2h 16m Wireless: EMEA

Started May 27, 2026, 05:31 PM UTC· resolved May 27, 2026, 07:48 PM UTC

  1. identified May 15, 2026, 02:33 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing London, UK [THL] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: London, UK [THL] - Bergamo, Italy [IT3] Window Start Date/Time: SUNDAY 17MAY2026 03:00 EDT (SUNDAY 17MAY2026 07:00 UTC) Window End Date/Time: SUNDAY 17MAY2026 12:00 EDT (SUNDAY 17MAY2026 16:00 UTC) Reference #: CC61456647 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 25, 2026, 10:31 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  3. identified May 27, 2026, 05:31 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Frankfurt, Germany [FR2] - Slough, UK [LD4] are impacted by this event. Location: Frankfurt, Germany [FR2] - Slough, UK [LD4] Date/Time: WEDNESDAY 27MAY2026 12:45 EDT (WEDNESDAY 27MAY2026 16:45 UTC) Reference #: INC29642885 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 27, 2026, 05:31 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Frankfurt, Germany [FR2] - Basildon, UK [BAS] are impacted by this event. Location: Frankfurt, Germany [FR2] - Basildon, UK [BAS] Date/Time: WEDNESDAY 27MAY2026 12:45 EDT (WEDNESDAY 27MAY2026 16:45 UTC) Reference #: INC29642885 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 27, 2026, 05:31 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Frankfurt, Germany [FR2] - London, UK [THL] are impacted by this event. Location: Frankfurt, Germany [FR2] - London, UK [THL] Date/Time: WEDNESDAY 27MAY2026 12:45 EDT (WEDNESDAY 27MAY2026 16:45 UTC) Reference #: INC29642885 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 27, 2026 Service Advisory: INC29621564: Service Impact: Wireless Degradation: Markham, Toronto [MCC] <-> NJ Metro 1h 21m Wireless: Americas (Inter-State)

Started May 27, 2026, 12:50 PM UTC· resolved May 27, 2026, 02:11 PM UTC

  1. identified May 25, 2026, 10:30 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  2. identified May 26, 2026, 10:30 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Markham, Toronto [MCC] - NJ Metro are impacted by this event. Location: Markham, Toronto [MCC] - NJ Metro Date/Time: TUESDAY 26MAY2026 05:36 EDT (TUESDAY 26MAY2026 09:36 UTC) Reference #: INC29556503 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 26, 2026, 10:30 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Toronto, Canada [TR2] - NJ Metro are impacted by this event. Location: Toronto, Canada [TR2] - NJ Metro Date/Time: TUESDAY 26MAY2026 05:36 EDT (TUESDAY 26MAY2026 09:36 UTC) Reference #: INC29556503 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 27, 2026, 12:49 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Toronto, Canada [TR2] - NJ Metro are impacted by this event. Location: Toronto, Canada [TR2] - NJ Metro Date/Time: WEDNESDAY 27MAY2026 08:10 EDT (WEDNESDAY 27MAY2026 12:10 UTC) Reference #: INC29621564 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 27, 2026, 12:50 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Markham, Toronto [MCC] - NJ Metro are impacted by this event. Location: Markham, Toronto [MCC] - NJ Metro Date/Time: WEDNESDAY 27MAY2026 08:10 EDT (WEDNESDAY 27MAY2026 12:10 UTC) Reference #: INC29621564 Additional Information: Markham, Toronto [MCC] - NJ Metro If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 27, 2026 Service Advisory: INC29587371: Service Impact: Wireless Degradation: London, UK [THL] <-> Bergamo, Italy [IT3] 5h 36m Wireless: EMEA

Started May 27, 2026, 02:58 AM UTC· resolved May 27, 2026, 08:35 AM UTC

  1. identified May 25, 2026, 10:31 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  2. identified May 26, 2026, 04:39 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  3. identified May 26, 2026, 04:39 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  4. identified May 26, 2026, 04:39 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified May 27, 2026, 02:58 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: TUESDAY 26MAY2026 14:00 EDT (TUESDAY 26MAY2026 18:00 UTC) Reference #: INC29587371 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 26, 2026 Service Advisory: INC29592940: Service Impact: A side Managed Hosting services: Slough, UK [LD4] 5h 25m Managed Hosting: EMEA

Started May 26, 2026, 11:25 PM UTC· resolved May 27, 2026, 04:51 AM UTC

  1. identified Mar 10, 2026, 08:35 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: TUESDAY 10MAR2026 04:14 EDT (TUESDAY 10MAR2026 08:14 UTC) Reference #: INC26214326 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Apr 23, 2026, 08:28 PM UTC

    Description of Work:Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:PTP services traversing Basildon, UK [BAS] will be impacted for the duration of this maintenance event. Location:Basildon, UK [BAS] Window Start Date/Time:FRIDAY 08MAY2026 16:00 EDT (FRIDAY 08MAY2026 20:00 UTC) Window End Date/Time:FRIDAY 08MAY2026 18:59 EDT (FRIDAY 08MAY2026 22:59 UTC) Reference #:CHG1407108 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  3. identified Apr 28, 2026, 09:06 PM UTC

    Description of Work:Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:PTP services traversing Basildon, UK [BAS] will be impacted for the duration of this maintenance event. Location:Basildon, UK [BAS] Window Start Date/Time:FRIDAY 08MAY2026 18:05 EDT (FRIDAY 08MAY2026 22:05 UTC) Window End Date/Time:FRIDAY 08MAY2026 19:30 EDT (FRIDAY 08MAY2026 23:30 UTC) Reference #:CHG1407108 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  4. identified May 07, 2026, 06:42 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A and B side managed hosting services traversing Basildon, UK [BAS] will be impacted for the duration of this maintenance event. Location: Basildon, UK [BAS] Window Start Date/Time: SATURDAY 09MAY2026 05:00 EDT (SATURDAY 09MAY2026 09:00 UTC) Window End Date/Time: SATURDAY 09MAY2026 12:00 EDT (SATURDAY 09MAY2026 16:00 UTC) Reference #: CHG1410785 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  5. identified May 26, 2026, 11:25 PM UTC

    ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: A side managed hosting services traversing Slough, UK [LD4] are impacted by this event. Location: Slough, UK [LD4] Date/Time: TUESDAY 26MAY2026 16:51 EDT (TUESDAY 26MAY2026 20:51 UTC) Reference #: INC29592940 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

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Major May 26, 2026 Service Advisory: INC29579172: Service Impact: Wireless Degradation: Frankfurt, Germany [FR2] <-> Slough, UK [LD4] 9h 4m Wireless: EMEA

Started May 26, 2026, 04:39 PM UTC· resolved May 27, 2026, 01:43 AM UTC

  1. identified May 15, 2026, 02:33 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing London, UK [THL] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: London, UK [THL] - Bergamo, Italy [IT3] Window Start Date/Time: SUNDAY 17MAY2026 03:00 EDT (SUNDAY 17MAY2026 07:00 UTC) Window End Date/Time: SUNDAY 17MAY2026 12:00 EDT (SUNDAY 17MAY2026 16:00 UTC) Reference #: CC61456647 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 25, 2026, 10:31 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  3. identified May 26, 2026, 04:39 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Frankfurt, Germany [FR2] - London, UK [THL] are impacted by this event. Location: Frankfurt, Germany [FR2] - London, UK [THL] Date/Time: TUESDAY 26MAY2026 12:05 EDT (TUESDAY 26MAY2026 16:05 UTC) Reference #: INC29579172 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 26, 2026, 04:39 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Frankfurt, Germany [FR2] - Basildon, UK [BAS] are impacted by this event. Location: Frankfurt, Germany [FR2] - Basildon, UK [BAS] Date/Time: TUESDAY 26MAY2026 12:05 EDT (TUESDAY 26MAY2026 16:05 UTC) Reference #: INC29579172 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 26, 2026, 04:39 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Frankfurt, Germany [FR2] - Slough, UK [LD4] are impacted by this event. Location: Frankfurt, Germany [FR2] - Slough, UK [LD4] Date/Time: TUESDAY 26MAY2026 12:05 EDT (TUESDAY 26MAY2026 16:05 UTC) Reference #: INC29579172 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 26, 2026 Service Advisory: INC29556503: Service Impact: Wireless Degradation: Toronto, Canada [TR2] <-> NJ Metro 15h 13m Wireless: Americas (Inter-State)

Started May 26, 2026, 10:30 AM UTC· resolved May 27, 2026, 01:43 AM UTC

  1. identified May 23, 2026, 06:15 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] Window Start Date/Time: SATURDAY 23MAY2026 14:20 EDT (SATURDAY 23MAY2026 18:20 UTC) Window End Date/Time: SATURDAY 23MAY2026 17:00 EDT (SATURDAY 23MAY2026 21:00 UTC) Reference #: CHG1427792 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 23, 2026, 06:22 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TR1] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TR1] - Carteret, NJ, USA [CAR] Window Start Date/Time: SATURDAY 23MAY2026 14:20 EDT (SATURDAY 23MAY2026 18:20 UTC) Window End Date/Time: SATURDAY 23MAY2026 17:00 EDT (SATURDAY 23MAY2026 21:00 UTC) Reference #: CHG1427792 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 25, 2026, 10:30 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  4. identified May 26, 2026, 10:30 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Markham, Toronto [MCC] - NJ Metro are impacted by this event. Location: Markham, Toronto [MCC] - NJ Metro Date/Time: TUESDAY 26MAY2026 05:36 EDT (TUESDAY 26MAY2026 09:36 UTC) Reference #: INC29556503 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 26, 2026, 10:30 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Toronto, Canada [TR2] - NJ Metro are impacted by this event. Location: Toronto, Canada [TR2] - NJ Metro Date/Time: TUESDAY 26MAY2026 05:36 EDT (TUESDAY 26MAY2026 09:36 UTC) Reference #: INC29556503 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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