Intercontinental Exchange Outage History

Intercontinental Exchange is up right now

Pingoru has recorded 397 incidents for Intercontinental Exchange: 397 in the last 12 months and 0 in the last 90 days.

Source: ice.com

397incidents recorded
397last 12 months
0last 90 days
19 hourstypical duration
Incidents per month
0100200AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Intercontinental Exchange in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202614121 of 720 (17%)
May 2026168744 of 744 (100%)
June 2026130679 of 720 (94%)
July 202685378 of 744 (51%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 594 (0%)

Incidents, newest first

Major June 6, 2026 Vendor Mandated Emergency Maintenance: CC62157764: Service Impact: Wireless services: Aurora, IL, USA [AUR] <-> Mahwah, NJ, USA [MAH] 2d 2h Wireless: Americas (Inter-State)

Started Jun 06, 2026, 10:27 AM UTC· resolved Jun 08, 2026, 01:08 PM UTC

  1. identified May 29, 2026, 08:04 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Toronto, Canada [TR2] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Toronto, Canada [TR2] - Carteret, NJ, USA [CAR] Window Start Date/Time:FRIDAY 29MAY2026 18:00 EDT (FRIDAY 29MAY2026 22:00 UTC) Window End Date/Time:FRIDAY 29MAY2026 19:00 EDT (FRIDAY 29MAY2026 23:00 UTC) Reference #:CC61899055 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  2. identified May 29, 2026, 08:04 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] Window Start Date/Time:FRIDAY 29MAY2026 18:00 EDT (FRIDAY 29MAY2026 22:00 UTC) Window End Date/Time:FRIDAY 29MAY2026 19:00 EDT (FRIDAY 29MAY2026 23:00 UTC) Reference #:CC61899055 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  3. identified May 30, 2026, 05:33 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] Window Start Date/Time:SATURDAY 30MAY2026 12:00 EDT (SATURDAY 30MAY2026 16:00 UTC) Window End Date/Time:SATURDAY 30MAY2026 13:00 EDT (SATURDAY 30MAY2026 17:00 UTC) Reference #:CC61899076 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  4. identified May 30, 2026, 05:34 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Toronto, Canada [TR2] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Toronto, Canada [TR2] - Carteret, NJ, USA [CAR] Window Start Date/Time:SATURDAY 30MAY2026 12:00 EDT (SATURDAY 30MAY2026 16:00 UTC) Window End Date/Time:SATURDAY 30MAY2026 13:00 EDT (SATURDAY 30MAY2026 17:00 UTC) Reference #:CC61899076 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  5. identified Jun 05, 2026, 09:56 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - NJ Metro are impacted by this event. Location: Aurora, IL, USA [AUR] - NJ Metro Date/Time: FRIDAY 05JUN2026 05:03 EDT (FRIDAY 05JUN2026 09:03 UTC) Reference #: INC30137539 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  6. identified Jun 05, 2026, 09:56 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  7. identified Jun 06, 2026, 03:28 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Secaucus, NJ, USA [NY4] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Secaucus, NJ, USA [NY4] Window Start Date/Time:SATURDAY 06JUN2026 08:00 EDT (SATURDAY 06JUN2026 12:00 UTC) Window End Date/Time:SATURDAY 06JUN2026 10:00 EDT (SATURDAY 06JUN2026 14:00 UTC) Reference #:CC62157782 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  8. identified Jun 06, 2026, 04:25 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Toronto, Canada [TR2] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Toronto, Canada [TR2] - Mahwah, NJ, USA [MAH] Window Start Date/Time:SATURDAY 06JUN2026 15:00 EDT (SATURDAY 06JUN2026 19:00 UTC) Window End Date/Time:SATURDAY 06JUN2026 17:00 EDT (SATURDAY 06JUN2026 21:00 UTC) Reference #:CC62157753 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  9. identified Jun 06, 2026, 04:25 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Toronto, Canada [TMX/TSX] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Toronto, Canada [TMX/TSX] - Mahwah, NJ, USA [MAH] Window Start Date/Time:SATURDAY 06JUN2026 15:00 EDT (SATURDAY 06JUN2026 19:00 UTC) Window End Date/Time:SATURDAY 06JUN2026 17:00 EDT (SATURDAY 06JUN2026 21:00 UTC) Reference #:CC62157753 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  10. identified Jun 06, 2026, 10:27 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] Window Start Date/Time:SATURDAY 06JUN2026 11:00 EDT (SATURDAY 06JUN2026 15:00 UTC) Window End Date/Time:SATURDAY 06JUN2026 13:00 EDT (SATURDAY 06JUN2026 17:00 UTC) Reference #:CC62157764 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

Read the full incident report →

Major June 6, 2026 Service Advisory: INC30185804: Service Impact: Wireless Degradation: Slough, UK [LD4] <-> Frankfurt, Germany [FR2] 7h 33m Wireless: EMEA

Started Jun 06, 2026, 04:36 AM UTC· resolved Jun 06, 2026, 12:10 PM UTC

  1. identified Jun 05, 2026, 09:56 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  2. identified Jun 06, 2026, 03:29 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - EMEA Window Start Date/Time:SATURDAY 06JUN2026 08:00 EDT (SATURDAY 06JUN2026 12:00 UTC) Window End Date/Time:SATURDAY 06JUN2026 10:00 EDT (SATURDAY 06JUN2026 14:00 UTC) Reference #:CC62157782 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  3. identified Jun 06, 2026, 04:36 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 05JUN2026 23:01 EDT (SATURDAY 06JUN2026 03:01 UTC) Reference #: INC30185804 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jun 06, 2026, 04:36 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 05JUN2026 23:01 EDT (SATURDAY 06JUN2026 03:01 UTC) Reference #: INC30185804 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jun 06, 2026, 04:36 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 05JUN2026 23:01 EDT (SATURDAY 06JUN2026 03:01 UTC) Reference #: INC30185804 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

Read the full incident report →

Major June 6, 2026 Vendor Mandated Emergency Maintenance: CC62157782: Service Impact: Wireless services: Aurora, IL, USA [AUR] <-> EMEA 2d 9h Wireless: EMEA

Started Jun 06, 2026, 03:29 AM UTC· resolved Jun 08, 2026, 01:08 PM UTC

  1. identified Jun 03, 2026, 03:27 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing London, UK [THL] - Frankfurt, Germany [FR2] will be impacted for the duration of this maintenance event. Location:London, UK [THL] - Frankfurt, Germany [FR2] Window Start Date/Time:WEDNESDAY 03JUN2026 17:00 EDT (WEDNESDAY 03JUN2026 21:00 UTC) Window End Date/Time:TUESDAY 02JUN2026 21:00 EDT (WEDNESDAY 03JUN2026 01:00 UTC) Reference #:CC62045933 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  2. identified Jun 04, 2026, 11:07 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  3. identified Jun 04, 2026, 11:11 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  4. identified Jun 04, 2026, 11:11 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified Jun 04, 2026, 11:11 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  6. identified Jun 05, 2026, 09:56 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - EMEA are impacted by this event. Location: Aurora, IL, USA [AUR] - EMEA Date/Time: FRIDAY 05JUN2026 05:03 EDT (FRIDAY 05JUN2026 09:03 UTC) Reference #: INC30137539 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  7. identified Jun 05, 2026, 09:56 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  8. identified Jun 06, 2026, 03:29 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - EMEA Window Start Date/Time:SATURDAY 06JUN2026 08:00 EDT (SATURDAY 06JUN2026 12:00 UTC) Window End Date/Time:SATURDAY 06JUN2026 10:00 EDT (SATURDAY 06JUN2026 14:00 UTC) Reference #:CC62157782 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  9. identified Jun 06, 2026, 04:36 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 05JUN2026 23:01 EDT (SATURDAY 06JUN2026 03:01 UTC) Reference #: INC30185804 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  10. identified Jun 06, 2026, 04:36 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 05JUN2026 23:01 EDT (SATURDAY 06JUN2026 03:01 UTC) Reference #: INC30185804 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  11. identified Jun 06, 2026, 04:36 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 05JUN2026 23:01 EDT (SATURDAY 06JUN2026 03:01 UTC) Reference #: INC30185804 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  12. identified Jun 07, 2026, 03:13 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Frankfurt, Germany [FR2] - London, UK [THL] are impacted by this event. Location: Frankfurt, Germany [FR2] - London, UK [THL] Date/Time: SATURDAY 06JUN2026 21:39 EDT (SUNDAY 07JUN2026 01:39 UTC) Reference #: INC30193107 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  13. identified Jun 07, 2026, 03:13 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Frankfurt, Germany [FR2] - Basildon, UK [BAS] are impacted by this event. Location: Frankfurt, Germany [FR2] - Basildon, UK [BAS] Date/Time: SATURDAY 06JUN2026 21:39 EDT (SUNDAY 07JUN2026 01:39 UTC) Reference #: INC30193107 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  14. identified Jun 07, 2026, 03:15 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: SATURDAY 06JUN2026 22:01 EDT (SUNDAY 07JUN2026 02:01 UTC) Reference #: INC30193137 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  15. identified Jun 07, 2026, 03:15 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Bergamo, Italy [IT3] - London, UK [THL] are impacted by this event. Location: Bergamo, Italy [IT3] - London, UK [THL] Date/Time: SATURDAY 06JUN2026 22:01 EDT (SUNDAY 07JUN2026 02:01 UTC) Reference #: INC30193137 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  16. identified Jun 07, 2026, 03:18 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Frankfurt, Germany [FR2] - Slough, UK [LD4] are impacted by this event. Location: Frankfurt, Germany [FR2] - Slough, UK [LD4] Date/Time: SATURDAY 06JUN2026 21:39 EDT (SUNDAY 07JUN2026 01:39 UTC) Reference #: INC30193107 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  17. identified Jun 07, 2026, 09:14 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: SUNDAY 07JUN2026 16:30 EDT (SUNDAY 07JUN2026 20:30 UTC) Reference #: INC30200235 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  18. identified Jun 07, 2026, 09:14 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: SUNDAY 07JUN2026 16:30 EDT (SUNDAY 07JUN2026 20:30 UTC) Reference #: INC30200235 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  19. identified Jun 07, 2026, 11:02 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Frankfurt, Germany [FR2] - Slough, UK [LD4] are impacted by this event. Location: Frankfurt, Germany [FR2] - Slough, UK [LD4] Date/Time: SUNDAY 07JUN2026 18:45 EDT (SUNDAY 07JUN2026 22:45 UTC) Reference #: INC30200631 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  20. identified Jun 07, 2026, 11:02 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Frankfurt, Germany [FR2] - Basildon, UK [BAS] are impacted by this event. Location: Frankfurt, Germany [FR2] - Basildon, UK [BAS] Date/Time: SUNDAY 07JUN2026 18:45 EDT (SUNDAY 07JUN2026 22:45 UTC) Reference #: INC30200631 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  21. identified Jun 07, 2026, 11:03 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Frankfurt, Germany [FR2] - London, UK [THL] are impacted by this event. Location: Frankfurt, Germany [FR2] - London, UK [THL] Date/Time: SUNDAY 07JUN2026 18:45 EDT (SUNDAY 07JUN2026 22:45 UTC) Reference #: INC30200631 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major June 5, 2026 document processing latency 3d 19h Data and Document Automation (formerly AIQ)

Started Jun 05, 2026, 06:34 PM UTC· resolved Jun 09, 2026, 01:39 PM UTC

  1. identified Jun 05, 2026, 06:34 PM UTC

    We have received reports of issues with document processing latency. Our teams are actively investigating the cause and will provide updates as more information becomes available.

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Major June 5, 2026 issue impacting the display and functionality of non-EPC appraisers in the Appraisal Center 2h 16m Encompass Appraisal Center

Started Jun 05, 2026, 01:37 PM UTC· resolved Jun 05, 2026, 03:53 PM UTC

  1. identified Jun 05, 2026, 01:37 PM UTC

    ICE Mortgage Technology is aware of an issue impacting the display and functionality of non-EPC appraisers in the Appraisal Center. We are actively investigating and will share updates as soon as more information becomes available.

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Major June 4, 2026 Service Advisory: INC30121937: Service Impact: Wireless Degradation: Slough, UK [LD4] <-> Frankfurt, Germany [FR2] 10h 51m Wireless: EMEA

Started Jun 04, 2026, 11:11 PM UTC· resolved Jun 05, 2026, 10:03 AM UTC

  1. identified Jun 04, 2026, 11:07 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  2. identified Jun 04, 2026, 11:07 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  3. identified Jun 04, 2026, 11:11 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  4. identified Jun 04, 2026, 11:11 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified Jun 04, 2026, 11:11 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

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Major June 4, 2026 Service Advisory: INC30063809: Service Impact: Wireless Degradation: Slough, UK [LD4] <-> Frankfurt, Germany [FR2] 2h 35m Wireless: EMEA

Started Jun 04, 2026, 11:17 AM UTC· resolved Jun 04, 2026, 01:52 PM UTC

  1. identified Jun 04, 2026, 11:07 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: THURSDAY 04JUN2026 06:39 EDT (THURSDAY 04JUN2026 10:39 UTC) Reference #: INC30063515 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jun 04, 2026, 11:07 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: THURSDAY 04JUN2026 06:39 EDT (THURSDAY 04JUN2026 10:39 UTC) Reference #: INC30063515 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Jun 04, 2026, 11:17 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: THURSDAY 04JUN2026 06:50 EDT (THURSDAY 04JUN2026 10:50 UTC) Reference #: INC30063809 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jun 04, 2026, 11:17 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: THURSDAY 04JUN2026 06:50 EDT (THURSDAY 04JUN2026 10:50 UTC) Reference #: INC30063809 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jun 04, 2026, 11:17 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: THURSDAY 04JUN2026 06:50 EDT (THURSDAY 04JUN2026 10:50 UTC) Reference #: INC30063809 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major June 4, 2026 Service Advisory: INC30063515: Service Impact: Wireless Degradation: London, UK [THL] <-> Bergamo, Italy [IT3] 8h 54m Wireless: EMEA

Started Jun 04, 2026, 11:07 AM UTC· resolved Jun 04, 2026, 08:01 PM UTC

  1. identified Jun 03, 2026, 03:26 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] will be impacted for the duration of this maintenance event. Location:Basildon, UK [BAS] - Frankfurt, Germany [FR2] Window Start Date/Time:WEDNESDAY 03JUN2026 17:00 EDT (WEDNESDAY 03JUN2026 21:00 UTC) Window End Date/Time:TUESDAY 02JUN2026 21:00 EDT (WEDNESDAY 03JUN2026 01:00 UTC) Reference #:CC62045933 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  2. identified Jun 03, 2026, 03:27 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] will be impacted for the duration of this maintenance event. Location:Slough, UK [LD4] - Frankfurt, Germany [FR2] Window Start Date/Time:WEDNESDAY 03JUN2026 17:00 EDT (WEDNESDAY 03JUN2026 21:00 UTC) Window End Date/Time:TUESDAY 02JUN2026 21:00 EDT (WEDNESDAY 03JUN2026 01:00 UTC) Reference #:CC62045933 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  3. identified Jun 03, 2026, 03:27 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing London, UK [THL] - Frankfurt, Germany [FR2] will be impacted for the duration of this maintenance event. Location:London, UK [THL] - Frankfurt, Germany [FR2] Window Start Date/Time:WEDNESDAY 03JUN2026 17:00 EDT (WEDNESDAY 03JUN2026 21:00 UTC) Window End Date/Time:TUESDAY 02JUN2026 21:00 EDT (WEDNESDAY 03JUN2026 01:00 UTC) Reference #:CC62045933 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  4. identified Jun 04, 2026, 11:07 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: THURSDAY 04JUN2026 06:39 EDT (THURSDAY 04JUN2026 10:39 UTC) Reference #: INC30063515 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jun 04, 2026, 11:07 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: THURSDAY 04JUN2026 06:39 EDT (THURSDAY 04JUN2026 10:39 UTC) Reference #: INC30063515 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major June 4, 2026 Service Advisory: INC30058223: Service Impact: B side services: Paris, France [PAR2] <-> Frankfurt, Germany [FR2] 1d 17h Low Latency: EMEA

Started Jun 04, 2026, 08:27 AM UTC· resolved Jun 06, 2026, 01:39 AM UTC

  1. identified May 28, 2026, 08:42 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Hong Kong [HK1] Window Start Date/Time: WEDNESDAY 10JUN2026 04:00 EDT (WEDNESDAY 10JUN2026 08:00 UTC) Window End Date/Time: WEDNESDAY 10JUN2026 11:00 EDT (WEDNESDAY 10JUN2026 15:00 UTC) Reference #: CC61758092 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 31, 2026, 04:25 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] - Basildon, UK [BAS] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] - Basildon, UK [BAS] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Basildon, UK [BAS] Window Start Date/Time: SUNDAY 31MAY2026 06:00 EDT (SUNDAY 31MAY2026 10:00 UTC) Window End Date/Time: SUNDAY 31MAY2026 12:00 EDT (SUNDAY 31MAY2026 16:00 UTC) Reference #: CC61887578 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Jun 03, 2026, 05:09 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Singapore, SG [SGX] - Slough, UK [LD4] are impacted by this event. Services Not Impacted: A side services traversing Singapore, SG [SGX] - Slough, UK [LD4] are not impacted by this event. Location: Singapore, SG [SGX] - Slough, UK [LD4] Window Start Date/Time: SATURDAY 06JUN2026 01:00 EDT (SATURDAY 06JUN2026 05:00 UTC) Window End Date/Time: SATURDAY 06JUN2026 03:00 EDT (SATURDAY 06JUN2026 07:00 UTC) Reference #: CC61997905 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jun 03, 2026, 05:37 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] are not impacted by this event. Location: Frankfurt, Germany [FR2] Window Start Date/Time: FRIDAY 05JUN2026 18:05 EDT (FRIDAY 05JUN2026 22:05 UTC) Window End Date/Time: FRIDAY 05JUN2026 20:59 EDT (SATURDAY 06JUN2026 00:59 UTC) Reference #: CHG1433485 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jun 04, 2026, 08:27 AM UTC

    ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing Paris, France [PAR2] - Frankfurt, Germany [FR2] are impacted by this event. Services Not Impacted: A side services traversing Paris, France [PAR2] - Frankfurt, Germany [FR2] are not impacted by this event. Location: Paris, France [PAR2] - Frankfurt, Germany [FR2] Date/Time: THURSDAY 04JUN2026 03:58 EDT (THURSDAY 04JUN2026 07:58 UTC) Reference #: INC30058223 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major June 4, 2026 Service Advisory: INC30053074: Service Impact: Wireless Degradation: London, UK [THL] <-> Bergamo, Italy [IT3] 1h 42m Wireless: EMEA

Started Jun 04, 2026, 06:32 AM UTC· resolved Jun 04, 2026, 08:15 AM UTC

  1. identified Jun 03, 2026, 03:26 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] will be impacted for the duration of this maintenance event. Location:Basildon, UK [BAS] - Frankfurt, Germany [FR2] Window Start Date/Time:WEDNESDAY 03JUN2026 17:00 EDT (WEDNESDAY 03JUN2026 21:00 UTC) Window End Date/Time:TUESDAY 02JUN2026 21:00 EDT (WEDNESDAY 03JUN2026 01:00 UTC) Reference #:CC62045933 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  2. identified Jun 03, 2026, 03:27 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] will be impacted for the duration of this maintenance event. Location:Slough, UK [LD4] - Frankfurt, Germany [FR2] Window Start Date/Time:WEDNESDAY 03JUN2026 17:00 EDT (WEDNESDAY 03JUN2026 21:00 UTC) Window End Date/Time:TUESDAY 02JUN2026 21:00 EDT (WEDNESDAY 03JUN2026 01:00 UTC) Reference #:CC62045933 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  3. identified Jun 03, 2026, 03:27 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing London, UK [THL] - Frankfurt, Germany [FR2] will be impacted for the duration of this maintenance event. Location:London, UK [THL] - Frankfurt, Germany [FR2] Window Start Date/Time:WEDNESDAY 03JUN2026 17:00 EDT (WEDNESDAY 03JUN2026 21:00 UTC) Window End Date/Time:TUESDAY 02JUN2026 21:00 EDT (WEDNESDAY 03JUN2026 01:00 UTC) Reference #:CC62045933 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  4. identified Jun 04, 2026, 06:32 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: THURSDAY 04JUN2026 02:01 EDT (THURSDAY 04JUN2026 06:01 UTC) Reference #: INC30053074 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jun 04, 2026, 06:32 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: THURSDAY 04JUN2026 02:01 EDT (THURSDAY 04JUN2026 06:01 UTC) Reference #: INC30053074 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major June 4, 2026 Service Advisory: INC30047061: Service Impact: Wireless Degradation: London, UK [THL] <-> Bergamo, Italy [IT3] 1h 2m Wireless: EMEA

Started Jun 04, 2026, 01:45 AM UTC· resolved Jun 04, 2026, 02:48 AM UTC

  1. identified Jun 03, 2026, 03:26 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] will be impacted for the duration of this maintenance event. Location:Basildon, UK [BAS] - Frankfurt, Germany [FR2] Window Start Date/Time:WEDNESDAY 03JUN2026 17:00 EDT (WEDNESDAY 03JUN2026 21:00 UTC) Window End Date/Time:TUESDAY 02JUN2026 21:00 EDT (WEDNESDAY 03JUN2026 01:00 UTC) Reference #:CC62045933 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  2. identified Jun 03, 2026, 03:27 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] will be impacted for the duration of this maintenance event. Location:Slough, UK [LD4] - Frankfurt, Germany [FR2] Window Start Date/Time:WEDNESDAY 03JUN2026 17:00 EDT (WEDNESDAY 03JUN2026 21:00 UTC) Window End Date/Time:TUESDAY 02JUN2026 21:00 EDT (WEDNESDAY 03JUN2026 01:00 UTC) Reference #:CC62045933 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  3. identified Jun 03, 2026, 03:27 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing London, UK [THL] - Frankfurt, Germany [FR2] will be impacted for the duration of this maintenance event. Location:London, UK [THL] - Frankfurt, Germany [FR2] Window Start Date/Time:WEDNESDAY 03JUN2026 17:00 EDT (WEDNESDAY 03JUN2026 21:00 UTC) Window End Date/Time:TUESDAY 02JUN2026 21:00 EDT (WEDNESDAY 03JUN2026 01:00 UTC) Reference #:CC62045933 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  4. identified Jun 03, 2026, 08:01 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: WEDNESDAY 03JUN2026 15:25 EDT (WEDNESDAY 03JUN2026 19:25 UTC) Reference #: INC30032861 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jun 03, 2026, 08:02 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: WEDNESDAY 03JUN2026 15:25 EDT (WEDNESDAY 03JUN2026 19:25 UTC) Reference #: INC30032861 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  6. identified Jun 03, 2026, 08:02 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: WEDNESDAY 03JUN2026 15:25 EDT (WEDNESDAY 03JUN2026 19:25 UTC) Reference #: INC30032861 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  7. identified Jun 04, 2026, 01:45 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: WEDNESDAY 03JUN2026 21:12 EDT (THURSDAY 04JUN2026 01:12 UTC) Reference #: INC30047061 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  8. identified Jun 04, 2026, 01:45 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: WEDNESDAY 03JUN2026 21:12 EDT (THURSDAY 04JUN2026 01:12 UTC) Reference #: INC30047061 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major June 3, 2026 Service Advisory: INC30032861: Service Impact: Wireless Degradation: London, UK [THL] <-> Frankfurt, Germany [FR2] 5h 47m Wireless: EMEA

Started Jun 03, 2026, 08:02 PM UTC· resolved Jun 04, 2026, 01:49 AM UTC

  1. identified Jun 03, 2026, 03:27 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] will be impacted for the duration of this maintenance event. Location:Slough, UK [LD4] - Frankfurt, Germany [FR2] Window Start Date/Time:WEDNESDAY 03JUN2026 17:00 EDT (WEDNESDAY 03JUN2026 21:00 UTC) Window End Date/Time:TUESDAY 02JUN2026 21:00 EDT (WEDNESDAY 03JUN2026 01:00 UTC) Reference #:CC62045933 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  2. identified Jun 03, 2026, 03:27 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing London, UK [THL] - Frankfurt, Germany [FR2] will be impacted for the duration of this maintenance event. Location:London, UK [THL] - Frankfurt, Germany [FR2] Window Start Date/Time:WEDNESDAY 03JUN2026 17:00 EDT (WEDNESDAY 03JUN2026 21:00 UTC) Window End Date/Time:TUESDAY 02JUN2026 21:00 EDT (WEDNESDAY 03JUN2026 01:00 UTC) Reference #:CC62045933 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  3. identified Jun 03, 2026, 08:01 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: WEDNESDAY 03JUN2026 15:25 EDT (WEDNESDAY 03JUN2026 19:25 UTC) Reference #: INC30032861 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jun 03, 2026, 08:02 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: WEDNESDAY 03JUN2026 15:25 EDT (WEDNESDAY 03JUN2026 19:25 UTC) Reference #: INC30032861 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jun 03, 2026, 08:02 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: WEDNESDAY 03JUN2026 15:25 EDT (WEDNESDAY 03JUN2026 19:25 UTC) Reference #: INC30032861 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major June 3, 2026 Webhook Delays 1h 32m Encompass Developer Connect

Started Jun 03, 2026, 06:55 PM UTC· resolved Jun 03, 2026, 08:27 PM UTC

  1. identified Jun 03, 2026, 06:55 PM UTC

    We are aware of and are working to resolve an issue which may lead to ~15-20 minute delays in Webhook tasks being processed. Webhook tasks are completing, but please expect a delay as we work to restore service to normal operation.

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Major June 3, 2026 Service Advisory: INC29988977: Service Impact: Wireless Degradation: Aurora, IL, USA [AUR] <-> NJ Metro 9h 3m Wireless: Americas (Inter-State)

Started Jun 03, 2026, 08:12 AM UTC· resolved Jun 03, 2026, 05:15 PM UTC

  1. identified May 29, 2026, 08:04 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Toronto, Canada [TR2] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Toronto, Canada [TR2] - Carteret, NJ, USA [CAR] Window Start Date/Time:FRIDAY 29MAY2026 18:00 EDT (FRIDAY 29MAY2026 22:00 UTC) Window End Date/Time:FRIDAY 29MAY2026 19:00 EDT (FRIDAY 29MAY2026 23:00 UTC) Reference #:CC61899055 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  2. identified May 29, 2026, 08:04 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] Window Start Date/Time:FRIDAY 29MAY2026 18:00 EDT (FRIDAY 29MAY2026 22:00 UTC) Window End Date/Time:FRIDAY 29MAY2026 19:00 EDT (FRIDAY 29MAY2026 23:00 UTC) Reference #:CC61899055 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  3. identified May 30, 2026, 05:33 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] Window Start Date/Time:SATURDAY 30MAY2026 12:00 EDT (SATURDAY 30MAY2026 16:00 UTC) Window End Date/Time:SATURDAY 30MAY2026 13:00 EDT (SATURDAY 30MAY2026 17:00 UTC) Reference #:CC61899076 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  4. identified May 30, 2026, 05:34 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Toronto, Canada [TR2] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Toronto, Canada [TR2] - Carteret, NJ, USA [CAR] Window Start Date/Time:SATURDAY 30MAY2026 12:00 EDT (SATURDAY 30MAY2026 16:00 UTC) Window End Date/Time:SATURDAY 30MAY2026 13:00 EDT (SATURDAY 30MAY2026 17:00 UTC) Reference #:CC61899076 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  5. identified Jun 03, 2026, 08:12 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - NJ Metro are impacted by this event. Location: Aurora, IL, USA [AUR] - NJ Metro Date/Time: WEDNESDAY 03JUN2026 03:48 EDT (WEDNESDAY 03JUN2026 07:48 UTC) Reference #: INC29988977 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  6. identified Jun 03, 2026, 08:12 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

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Major June 2, 2026 Service Advisory: INC29973145: Service Impact: Wireless Degradation: London, UK [THL] <-> Bergamo, Italy [IT3] 6h 36m Wireless: EMEA

Started Jun 02, 2026, 10:38 PM UTC· resolved Jun 03, 2026, 05:14 AM UTC

  1. identified May 15, 2026, 02:33 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing London, UK [THL] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: London, UK [THL] - Bergamo, Italy [IT3] Window Start Date/Time: SUNDAY 17MAY2026 03:00 EDT (SUNDAY 17MAY2026 07:00 UTC) Window End Date/Time: SUNDAY 17MAY2026 12:00 EDT (SUNDAY 17MAY2026 16:00 UTC) Reference #: CC61456647 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 27, 2026, 10:42 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - EMEA Window Start Date/Time: FRIDAY 29MAY2026 17:00 EDT (FRIDAY 29MAY2026 21:00 UTC) Window End Date/Time: FRIDAY 29MAY2026 19:00 EDT (FRIDAY 29MAY2026 23:00 UTC) Reference #: CC61821931 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 30, 2026, 01:34 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: SATURDAY 30MAY2026 07:49 EDT (SATURDAY 30MAY2026 11:49 UTC) Reference #: INC29795714 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jun 02, 2026, 10:38 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: TUESDAY 02JUN2026 17:48 EDT (TUESDAY 02JUN2026 21:48 UTC) Reference #: INC29973145 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jun 02, 2026, 10:38 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: TUESDAY 02JUN2026 17:48 EDT (TUESDAY 02JUN2026 21:48 UTC) Reference #: INC29973145 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major June 2, 2026 Service Advisory: INC29937502: Service Impact: Wireless Degradation: Slough, UK [LD4] <-> Frankfurt, Germany [FR2] 6h 13m Wireless: EMEA

Started Jun 02, 2026, 02:18 PM UTC· resolved Jun 02, 2026, 08:31 PM UTC

  1. identified Jun 02, 2026, 01:04 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: TUESDAY 02JUN2026 08:40 EDT (TUESDAY 02JUN2026 12:40 UTC) Reference #: INC29932357 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jun 02, 2026, 01:04 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: TUESDAY 02JUN2026 08:40 EDT (TUESDAY 02JUN2026 12:40 UTC) Reference #: INC29932357 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Jun 02, 2026, 02:13 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: TUESDAY 02JUN2026 09:28 EDT (TUESDAY 02JUN2026 13:28 UTC) Reference #: INC29937502 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jun 02, 2026, 02:13 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: TUESDAY 02JUN2026 09:28 EDT (TUESDAY 02JUN2026 13:28 UTC) Reference #: INC29937502 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jun 02, 2026, 02:18 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: TUESDAY 02JUN2026 09:28 EDT (TUESDAY 02JUN2026 13:28 UTC) Reference #: INC29937502 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major June 2, 2026 Service Advisory: INC29937502: Service Impact: Wireless Degradation: London, UK [THL] <-> Frankfurt, Germany [FR2] 13m Wireless: EMEA

Started Jun 02, 2026, 02:13 PM UTC· resolved Jun 02, 2026, 02:27 PM UTC

  1. identified May 27, 2026, 10:42 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - EMEA Window Start Date/Time: FRIDAY 29MAY2026 17:00 EDT (FRIDAY 29MAY2026 21:00 UTC) Window End Date/Time: FRIDAY 29MAY2026 19:00 EDT (FRIDAY 29MAY2026 23:00 UTC) Reference #: CC61821931 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 30, 2026, 01:34 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: SATURDAY 30MAY2026 07:49 EDT (SATURDAY 30MAY2026 11:49 UTC) Reference #: INC29795714 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Jun 02, 2026, 01:04 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: TUESDAY 02JUN2026 08:40 EDT (TUESDAY 02JUN2026 12:40 UTC) Reference #: INC29932357 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jun 02, 2026, 01:04 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: TUESDAY 02JUN2026 08:40 EDT (TUESDAY 02JUN2026 12:40 UTC) Reference #: INC29932357 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jun 02, 2026, 02:13 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: TUESDAY 02JUN2026 09:28 EDT (TUESDAY 02JUN2026 13:28 UTC) Reference #: INC29937502 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major June 2, 2026 Service Advisory: INC29932357: Service Impact: Wireless Degradation: London, UK [THL] <-> Bergamo, Italy [IT3] 7h 47m Wireless: EMEA

Started Jun 02, 2026, 01:04 PM UTC· resolved Jun 02, 2026, 08:52 PM UTC

  1. identified May 15, 2026, 02:33 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing London, UK [THL] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: London, UK [THL] - Bergamo, Italy [IT3] Window Start Date/Time: SUNDAY 17MAY2026 03:00 EDT (SUNDAY 17MAY2026 07:00 UTC) Window End Date/Time: SUNDAY 17MAY2026 12:00 EDT (SUNDAY 17MAY2026 16:00 UTC) Reference #: CC61456647 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 27, 2026, 10:42 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - EMEA Window Start Date/Time: FRIDAY 29MAY2026 17:00 EDT (FRIDAY 29MAY2026 21:00 UTC) Window End Date/Time: FRIDAY 29MAY2026 19:00 EDT (FRIDAY 29MAY2026 23:00 UTC) Reference #: CC61821931 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 30, 2026, 01:34 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: SATURDAY 30MAY2026 07:49 EDT (SATURDAY 30MAY2026 11:49 UTC) Reference #: INC29795714 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jun 02, 2026, 01:04 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: TUESDAY 02JUN2026 08:40 EDT (TUESDAY 02JUN2026 12:40 UTC) Reference #: INC29932357 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jun 02, 2026, 01:04 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: TUESDAY 02JUN2026 08:40 EDT (TUESDAY 02JUN2026 12:40 UTC) Reference #: INC29932357 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major June 2, 2026 Service Advisory: INC29913986: Service Impact: Wireless Degradation: Slough, UK [LD4] <-> Bergamo, Italy [IT3] 5h 19m Wireless: EMEA

Started Jun 02, 2026, 04:26 AM UTC· resolved Jun 02, 2026, 09:46 AM UTC

  1. identified Jun 01, 2026, 07:08 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  2. identified Jun 01, 2026, 07:09 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  3. identified Jun 01, 2026, 07:09 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  4. identified Jun 02, 2026, 04:26 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: MONDAY 01JUN2026 23:28 EDT (TUESDAY 02JUN2026 03:28 UTC) Reference #: INC29913986 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jun 02, 2026, 04:26 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: MONDAY 01JUN2026 23:28 EDT (TUESDAY 02JUN2026 03:28 UTC) Reference #: INC29913986 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major June 1, 2026 Service Advisory: INC29893612: Service Impact: Wireless Degradation: Slough, UK [LD4] <-> Frankfurt, Germany [FR2] 8h 3m Wireless: EMEA

Started Jun 01, 2026, 07:09 PM UTC· resolved Jun 02, 2026, 03:12 AM UTC

  1. identified May 30, 2026, 01:34 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: SATURDAY 30MAY2026 07:49 EDT (SATURDAY 30MAY2026 11:49 UTC) Reference #: INC29795714 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jun 01, 2026, 11:38 AM UTC

    We are monitoring closely and will provide updates as new information becomes available. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Jun 01, 2026, 07:08 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: MONDAY 01JUN2026 14:23 EDT (MONDAY 01JUN2026 18:23 UTC) Reference #: INC29893612 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jun 01, 2026, 07:09 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: MONDAY 01JUN2026 14:23 EDT (MONDAY 01JUN2026 18:23 UTC) Reference #: INC29893612 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jun 01, 2026, 07:09 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: MONDAY 01JUN2026 14:23 EDT (MONDAY 01JUN2026 18:23 UTC) Reference #: INC29893612 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major June 1, 2026 PRMG Pricing Delays - 6/1/2026 1d 4h ICE Product and Pricing Engine

Started Jun 01, 2026, 03:55 PM UTC· resolved Jun 02, 2026, 08:31 PM UTC

  1. identified Jun 01, 2026, 03:26 PM UTC

    Georgia Banking Company (GBC) is now added in ICE PPE. If you are interested in adding them to your ICE PPE Pricing, please submit a case into our Resource Center and request approval. Thank you. Knowledge Article #000116664

  2. identified Jun 01, 2026, 03:55 PM UTC

    PRMG pricing is currently delayed due to unannounced changes. Once pricing is LIVE in ICE PPE, we will update this message. Thank you.

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Major June 1, 2026 Service Advisory: INC29827344: Service Impact: Wireless Degradation: Aurora, IL, USA [AUR] <-> NJ Metro 23h 33m Wireless: Americas (Inter-State)

Started Jun 01, 2026, 11:38 AM UTC· resolved Jun 02, 2026, 11:12 AM UTC

  1. identified May 29, 2026, 08:04 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Toronto, Canada [TR2] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Toronto, Canada [TR2] - Carteret, NJ, USA [CAR] Window Start Date/Time:FRIDAY 29MAY2026 18:00 EDT (FRIDAY 29MAY2026 22:00 UTC) Window End Date/Time:FRIDAY 29MAY2026 19:00 EDT (FRIDAY 29MAY2026 23:00 UTC) Reference #:CC61899055 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  2. identified May 29, 2026, 08:04 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] Window Start Date/Time:FRIDAY 29MAY2026 18:00 EDT (FRIDAY 29MAY2026 22:00 UTC) Window End Date/Time:FRIDAY 29MAY2026 19:00 EDT (FRIDAY 29MAY2026 23:00 UTC) Reference #:CC61899055 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  3. identified May 30, 2026, 05:33 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] Window Start Date/Time:SATURDAY 30MAY2026 12:00 EDT (SATURDAY 30MAY2026 16:00 UTC) Window End Date/Time:SATURDAY 30MAY2026 13:00 EDT (SATURDAY 30MAY2026 17:00 UTC) Reference #:CC61899076 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  4. identified May 30, 2026, 05:34 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Toronto, Canada [TR2] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Toronto, Canada [TR2] - Carteret, NJ, USA [CAR] Window Start Date/Time:SATURDAY 30MAY2026 12:00 EDT (SATURDAY 30MAY2026 16:00 UTC) Window End Date/Time:SATURDAY 30MAY2026 13:00 EDT (SATURDAY 30MAY2026 17:00 UTC) Reference #:CC61899076 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  5. identified Jun 01, 2026, 11:38 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - NJ Metro are impacted by this event. Location: Aurora, IL, USA [AUR] - NJ Metro Date/Time: MONDAY 01JUN2026 07:17 EDT (MONDAY 01JUN2026 11:17 UTC) Reference #: INC29827344 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  6. identified Jun 01, 2026, 11:38 AM UTC

    We are monitoring closely and will provide updates as new information becomes available. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  7. identified Jun 01, 2026, 11:38 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

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Major June 1, 2026 Service Advisory: INC29811208: Service Impact: Wireless Degradation: Basildon, UK [BAS] <-> Frankfurt, Germany [FR2] 1h 6m Wireless: EMEA

Started Jun 01, 2026, 03:06 AM UTC· resolved Jun 01, 2026, 04:13 AM UTC

  1. identified Jun 01, 2026, 12:37 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: SUNDAY 31MAY2026 19:55 EDT (SUNDAY 31MAY2026 23:55 UTC) Reference #: INC29808475 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jun 01, 2026, 12:37 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: SUNDAY 31MAY2026 19:55 EDT (SUNDAY 31MAY2026 23:55 UTC) Reference #: INC29808475 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Jun 01, 2026, 03:06 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: SUNDAY 31MAY2026 22:19 EDT (MONDAY 01JUN2026 02:19 UTC) Reference #: INC29811208 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jun 01, 2026, 03:06 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: SUNDAY 31MAY2026 22:19 EDT (MONDAY 01JUN2026 02:19 UTC) Reference #: INC29811208 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jun 01, 2026, 03:06 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: SUNDAY 31MAY2026 22:19 EDT (MONDAY 01JUN2026 02:19 UTC) Reference #: INC29811208 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major June 1, 2026 Service Advisory: INC29808475: Service Impact: Wireless Degradation: Slough, UK [LD4] <-> Bergamo, Italy [IT3] 7h 6m Wireless: EMEA

Started Jun 01, 2026, 12:37 AM UTC· resolved Jun 01, 2026, 07:43 AM UTC

  1. identified May 15, 2026, 02:33 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing London, UK [THL] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: London, UK [THL] - Bergamo, Italy [IT3] Window Start Date/Time: SUNDAY 17MAY2026 03:00 EDT (SUNDAY 17MAY2026 07:00 UTC) Window End Date/Time: SUNDAY 17MAY2026 12:00 EDT (SUNDAY 17MAY2026 16:00 UTC) Reference #: CC61456647 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 27, 2026, 10:42 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - EMEA Window Start Date/Time: FRIDAY 29MAY2026 17:00 EDT (FRIDAY 29MAY2026 21:00 UTC) Window End Date/Time: FRIDAY 29MAY2026 19:00 EDT (FRIDAY 29MAY2026 23:00 UTC) Reference #: CC61821931 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 30, 2026, 01:34 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: SATURDAY 30MAY2026 07:49 EDT (SATURDAY 30MAY2026 11:49 UTC) Reference #: INC29795714 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jun 01, 2026, 12:37 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: SUNDAY 31MAY2026 19:55 EDT (SUNDAY 31MAY2026 23:55 UTC) Reference #: INC29808475 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Jun 01, 2026, 12:37 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: SUNDAY 31MAY2026 19:55 EDT (SUNDAY 31MAY2026 23:55 UTC) Reference #: INC29808475 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 31, 2026 Service Advisory: INC29804628: Service Impact: Wireless Degradation: Slough, UK [LD4] <-> Bergamo, Italy [IT3] 6h 20m Wireless: EMEA

Started May 31, 2026, 03:49 PM UTC· resolved May 31, 2026, 10:10 PM UTC

  1. identified May 15, 2026, 02:33 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing London, UK [THL] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: London, UK [THL] - Bergamo, Italy [IT3] Window Start Date/Time: SUNDAY 17MAY2026 03:00 EDT (SUNDAY 17MAY2026 07:00 UTC) Window End Date/Time: SUNDAY 17MAY2026 12:00 EDT (SUNDAY 17MAY2026 16:00 UTC) Reference #: CC61456647 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 27, 2026, 10:42 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - EMEA Window Start Date/Time: FRIDAY 29MAY2026 17:00 EDT (FRIDAY 29MAY2026 21:00 UTC) Window End Date/Time: FRIDAY 29MAY2026 19:00 EDT (FRIDAY 29MAY2026 23:00 UTC) Reference #: CC61821931 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 30, 2026, 01:34 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: SATURDAY 30MAY2026 07:49 EDT (SATURDAY 30MAY2026 11:49 UTC) Reference #: INC29795714 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 31, 2026, 03:49 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: SUNDAY 31MAY2026 09:40 EDT (SUNDAY 31MAY2026 13:40 UTC) Reference #: INC29804628 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 31, 2026, 03:49 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: SUNDAY 31MAY2026 09:40 EDT (SUNDAY 31MAY2026 13:40 UTC) Reference #: INC29804628 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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