Intercontinental Exchange Outage History

Intercontinental Exchange is up right now

Pingoru has recorded 397 incidents for Intercontinental Exchange: 397 in the last 12 months and 0 in the last 90 days.

Source: ice.com

397incidents recorded
397last 12 months
0last 90 days
19 hourstypical duration
Incidents per month
0100200AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Intercontinental Exchange in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202614121 of 720 (17%)
May 2026168744 of 744 (100%)
June 2026130679 of 720 (94%)
July 202685378 of 744 (51%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 597 (0%)

Incidents, newest first

Critical May 5, 2026 Issue with Sending packages out. 1h 43m Electronic Document Management

Started May 05, 2026, 11:40 PM UTC· resolved May 06, 2026, 01:23 AM UTC

  1. identified May 05, 2026, 11:40 PM UTC

    We have received reports of issues with sending packages out. Our teams are actively investigating the cause and will provide updates as more information becomes available.

  2. identified May 05, 2026, 11:40 PM UTC

    Our teams continue working towards identifying root cause resolving this issue as quickly as we can.

Read the full incident report →

Major May 5, 2026 Service Advisory: INC28624079: Service Impact: Wireless Degradation: Bergamo, Italy [IT3] <-> London, UK [THL] 1d 23h Wireless: EMEA

Started May 05, 2026, 03:38 PM UTC· resolved May 07, 2026, 02:48 PM UTC

  1. identified Apr 23, 2026, 08:26 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - EMEA Window Start Date/Time: FRIDAY 24APR2026 20:00 EDT (SATURDAY 25APR2026 00:00 UTC) Window End Date/Time: FRIDAY 24APR2026 21:00 EDT (SATURDAY 25APR2026 01:00 UTC) Reference #: CC60854832 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Apr 24, 2026, 09:10 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - EMEA Window Start Date/Time:SATURDAY 25APR2026 12:00 EDT (SATURDAY 25APR2026 16:00 UTC) Window End Date/Time:SATURDAY 25APR2026 13:00 EDT (SATURDAY 25APR2026 17:00 UTC) Reference #:CC60891896 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  3. identified May 01, 2026, 03:00 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] will be impacted for the duration of this maintenance event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Window Start Date/Time: SATURDAY 02MAY2026 07:00 EDT (SATURDAY 02MAY2026 11:00 UTC) Window End Date/Time: SATURDAY 02MAY2026 12:00 EDT (SATURDAY 02MAY2026 16:00 UTC) Reference #: CC61081455 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 05, 2026, 03:37 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Bergamo, Italy [IT3] - Slough, UK [LD4] are impacted by this event. Location: Bergamo, Italy [IT3] - Slough, UK [LD4] Date/Time: TUESDAY 05MAY2026 11:04 EDT (TUESDAY 05MAY2026 15:04 UTC) Reference #: INC28624079 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 05, 2026, 03:38 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Bergamo, Italy [IT3] - London, UK [THL] are impacted by this event. Location: Bergamo, Italy [IT3] - London, UK [THL] Date/Time: TUESDAY 05MAY2026 11:04 EDT (TUESDAY 05MAY2026 15:04 UTC) Reference #: INC28624079 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  6. identified May 05, 2026, 03:38 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Bergamo, Italy [IT3] - London, UK [THL] are impacted by this event. Location: Bergamo, Italy [IT3] - London, UK [THL] Date/Time: TUESDAY 05MAY2026 17:31 EDT (TUESDAY 05MAY2026 21:31 UTC) Reference #: INC28624079 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 5, 2026 Service Advisory: INC28600272: Service Impact: Wireless Degradation: Markham, Toronto [MCC] <-> NJ Metro 2h 12m Wireless: Americas (Inter-State)

Started May 05, 2026, 08:33 AM UTC· resolved May 05, 2026, 10:46 AM UTC

  1. identified May 03, 2026, 03:42 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Markham, Toronto [MCC] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Markham, Toronto [MCC] - Mahwah, NJ, USA [MAH] Window Start Date/Time:SUNDAY 03MAY2026 12:30 EDT (SUNDAY 03MAY2026 16:30 UTC) Window End Date/Time:SUNDAY 03MAY2026 14:30 EDT (SUNDAY 03MAY2026 18:30 UTC) Reference #:CC61106850 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  2. identified May 03, 2026, 03:42 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Markham, Toronto [MCC] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Markham, Toronto [MCC] - Carteret, NJ, USA [CAR] Window Start Date/Time:SUNDAY 03MAY2026 12:30 EDT (SUNDAY 03MAY2026 16:30 UTC) Window End Date/Time:SUNDAY 03MAY2026 14:30 EDT (SUNDAY 03MAY2026 18:30 UTC) Reference #:CC61106850 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  3. identified May 04, 2026, 06:45 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  4. identified May 05, 2026, 08:33 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Toronto, Canada [TR2] - NJ Metro are impacted by this event. Location: Toronto, Canada [TR2] - NJ Metro Date/Time: TUESDAY 05MAY2026 03:59 EDT (TUESDAY 05MAY2026 07:59 UTC) Reference #: INC28600272 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 05, 2026, 08:33 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Markham, Toronto [MCC] - NJ Metro are impacted by this event. Location: Markham, Toronto [MCC] - NJ Metro Date/Time: TUESDAY 05MAY2026 03:59 EDT (TUESDAY 05MAY2026 07:59 UTC) Reference #: INC28600272 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 4, 2026 ICE PPE Pricing Delays 5/4/2026 44m ICE Product and Pricing Engine

Started May 04, 2026, 03:06 PM UTC· resolved May 04, 2026, 03:51 PM UTC

  1. identified Apr 24, 2026, 05:56 PM UTC

    Chase has announced an update to the rate sheet retrieval process. It requires an update to the current Investor credentials and credential maintenance process in ICE PPE. Users must now add their5 digit alpha numeric Client CodeorCCodein the Company ID field of the investor found on the ICE PPE dashboard. This is in addition to the current Login and Password in place (do not remove). To avoid pricing retrieval issues, please update on or before 5/5/2026. Knowledge Article #000116575

  2. identified Apr 28, 2026, 07:49 PM UTC

    Effective May 1, 2026, we will be Disabling and Removing the programs that have the loan amount in the name of the program. This has been an ongoing project and the 3rd notice of the removal. Please ensure you have the below setting enabled for the Investor, if you want to continue to use the special pricing for the specific loan amounts. It will apply as the loan amount changes. For additional reference please refer to previously posted Knowledge Article #000116395. Knowledge Article #000116587

  3. identified May 04, 2026, 03:06 PM UTC

    ICE PPE pricing may be delayed for some Investors. We will update this message once pricing becomes available. Thank you.

Read the full incident report →

Major May 4, 2026 Alert Advisory: MSP GNMA Daily Liquidations Issue 22d 1h MSP (Mortgage Servicing System)

Started May 04, 2026, 02:28 PM UTC· resolved May 26, 2026, 03:59 PM UTC

  1. identified May 04, 2026, 02:28 PM UTC

    ICE Mortgage Technology is currently experiencing an issue that is impacting MSP, GNMA Daily Liquidations. As a result, the liquidation field on GNM1, Section 2 is not reported. In the interim, the following workaround is available: Enter the liquidation amount in the "OTHER" field. If a value already exists in the "OTHER" field, adjust it by either adding to or deducting from the liquidation amount as appropriate. For the liquidation amount, use the total liquidation amount reflected on the T‑343 corresponding to the 05/01/2026 date. These updates will ensure accurate reporting to GNMA and will correctly update MBS1 and MBS2 with the proper balances and remittances. We will advise you once the issue is resolved. Please communicate this alert internally within your organization. All appropriate levels of support are engaged.

  2. identified May 04, 2026, 02:28 PM UTC

    ICE Mortgage Technology previously communicated in advisory A26_0504092914, MSP GNMA Daily Liquidations Issue. Initial advisory addressed the need to ensure MSP has a correct ending Security Balance and Remittance Amounts. Additionally, day 2 correction will be required in the RFS, Reporting and Feedback System to align MSP and RFS. Specifically, the RPB adjustment field in RFS must be corrected. This will require backing out the principal liquidation amount that was entered in the adjustment field on GNM1 screen. The issue has been identified, and the fix will be installed into production on Friday, May 22, 2026. Please communicate this alert internally within your organization. Action Required Adjust the RPB adjustment field in the RFS system by backing out the principal liquidation amount that was entered in the adjustment field on GNM1 screen. Initial advisory A26_0504092914 show below. ICE Mortgage Technology is currently experiencing an issue that is impacting MSP, GNMA Daily Liquidations. As a result, the liquidation field on GNM1, Section 2 is not reported. In the interim, the following workaround is available: Enter the liquidation amount in the "OTHER" field. If a value already exists in the "OTHER" field, adjust it by either adding to or deducting from the liquidation amount as appropriate. For the liquidation amount, use the total liquidation amount reflected on the T‑343 corresponding to the 05/01/2026 date. These updates will ensure accurate reporting to GNMA and will correctly update MBS1 and MBS2 with the proper balances and remittances. We will advise you once the issue is resolved. Please communicate this alert internally within your organization. All appropriate levels of support are engaged.

Read the full incident report →

Major May 4, 2026 Service Advisory: INC28499152: Service Impact: Wireless Degradation: Toronto, Canada [TR2] <-> NJ Metro 8h 8m Wireless: Americas (Inter-State)

Started May 04, 2026, 12:03 AM UTC· resolved May 04, 2026, 08:11 AM UTC

  1. identified May 01, 2026, 07:37 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] Window Start Date/Time: FRIDAY 01MAY2026 17:00 EDT (FRIDAY 01MAY2026 21:00 UTC) Window End Date/Time: FRIDAY 01MAY2026 20:00 EDT (SATURDAY 02MAY2026 00:00 UTC) Reference #: CC61094680 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 03, 2026, 03:42 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Markham, Toronto [MCC] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Markham, Toronto [MCC] - Mahwah, NJ, USA [MAH] Window Start Date/Time:SUNDAY 03MAY2026 12:30 EDT (SUNDAY 03MAY2026 16:30 UTC) Window End Date/Time:SUNDAY 03MAY2026 14:30 EDT (SUNDAY 03MAY2026 18:30 UTC) Reference #:CC61106850 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  3. identified May 03, 2026, 03:42 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Markham, Toronto [MCC] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Markham, Toronto [MCC] - Carteret, NJ, USA [CAR] Window Start Date/Time:SUNDAY 03MAY2026 12:30 EDT (SUNDAY 03MAY2026 16:30 UTC) Window End Date/Time:SUNDAY 03MAY2026 14:30 EDT (SUNDAY 03MAY2026 18:30 UTC) Reference #:CC61106850 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  4. identified May 04, 2026, 12:03 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified May 04, 2026, 12:03 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

Read the full incident report →

Major May 3, 2026 Vendor Mandated Emergency Maintenance: CC61106850: Service Impact: Wireless services: Markham, Toronto [MCC] <-> Carteret, NJ, USA [CAR] 10h 58m Wireless: Americas (Inter-State)

Started May 03, 2026, 03:42 AM UTC· resolved May 03, 2026, 02:40 PM UTC

  1. identified Apr 30, 2026, 10:32 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] Window Start Date/Time: FRIDAY 01MAY2026 17:00 EDT (FRIDAY 01MAY2026 21:00 UTC) Window End Date/Time: SATURDAY 02MAY2026 17:00 EDT (SATURDAY 02MAY2026 21:00 UTC) Reference #: CC61017378 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 01, 2026, 07:04 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  3. identified May 01, 2026, 07:05 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  4. identified May 01, 2026, 07:05 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified May 01, 2026, 07:05 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  6. identified May 01, 2026, 07:05 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  7. identified May 01, 2026, 07:37 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] Window Start Date/Time: FRIDAY 01MAY2026 17:00 EDT (FRIDAY 01MAY2026 21:00 UTC) Window End Date/Time: FRIDAY 01MAY2026 20:00 EDT (SATURDAY 02MAY2026 00:00 UTC) Reference #: CC61094680 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  8. identified May 03, 2026, 03:42 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Markham, Toronto [MCC] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Markham, Toronto [MCC] - Mahwah, NJ, USA [MAH] Window Start Date/Time:SUNDAY 03MAY2026 12:30 EDT (SUNDAY 03MAY2026 16:30 UTC) Window End Date/Time:SUNDAY 03MAY2026 14:30 EDT (SUNDAY 03MAY2026 18:30 UTC) Reference #:CC61106850 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  9. identified May 03, 2026, 03:42 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Markham, Toronto [MCC] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Markham, Toronto [MCC] - Carteret, NJ, USA [CAR] Window Start Date/Time:SUNDAY 03MAY2026 12:30 EDT (SUNDAY 03MAY2026 16:30 UTC) Window End Date/Time:SUNDAY 03MAY2026 14:30 EDT (SUNDAY 03MAY2026 18:30 UTC) Reference #:CC61106850 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

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Major May 3, 2026 Emergency Maintenance: CHG1413254: Service Impact: A side services: Seoul, Korea [SL1] 4h 44m Low Latency: APAC

Started May 03, 2026, 02:38 AM UTC· resolved May 03, 2026, 07:22 AM UTC

  1. identified Apr 30, 2026, 01:31 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Singapore, SG [SGX] - Slough, UK [LD4] are impacted by this event. Services Not Impacted: A side services traversing Singapore, SG [SGX] - Slough, UK [LD4] are not impacted by this event. Location: Singapore, SG [SGX] - Slough, UK [LD4] Window Start Date/Time: FRIDAY 01MAY2026 17:00 EDT (FRIDAY 01MAY2026 21:00 UTC) Window End Date/Time: FRIDAY 01MAY2026 19:59 EDT (FRIDAY 01MAY2026 23:59 UTC) Reference #: CC61014613 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Apr 30, 2026, 11:53 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Tokyo, Japan [TY3] - Chicago, IL, USA [350C] are impacted by this event. Services Not Impacted: B side services traversing Tokyo, Japan [TY3] - Chicago, IL, USA [350C] are not impacted by this event. Location: Tokyo, Japan [TY3] - Chicago, IL, USA [350C] Window Start Date/Time: SATURDAY 02MAY2026 09:00 EDT (SATURDAY 02MAY2026 13:00 UTC) Window End Date/Time: SATURDAY 02MAY2026 19:00 EDT (SATURDAY 02MAY2026 23:00 UTC) Reference #: CC60834604 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 01, 2026, 10:31 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Seoul, Korea [SL1] - Tokyo, Japan [CC1] are impacted by this event. Services Not Impacted: A side services traversing Seoul, Korea [SL1] - Tokyo, Japan [CC1] are not impacted by this event. Location: Seoul, Korea [SL1] - Tokyo, Japan [CC1] Window Start Date/Time: WEDNESDAY 06MAY2026 11:00 EDT (WEDNESDAY 06MAY2026 15:00 UTC) Window End Date/Time: WEDNESDAY 06MAY2026 17:00 EDT (WEDNESDAY 06MAY2026 21:00 UTC) Reference #: CC60952199 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 01, 2026, 12:47 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Kuala Lumpur, Malaysia [AIM] - Singapore, SG [SG2] are impacted by this event. Services Not Impacted: A side services traversing Kuala Lumpur, Malaysia [AIM] - Singapore, SG [SG2] are not impacted by this event. Location: Kuala Lumpur, Malaysia [AIM] - Singapore, SG [SG2] Window Start Date/Time: MONDAY 11MAY2026 12:00 EDT (MONDAY 11MAY2026 16:00 UTC) Window End Date/Time: MONDAY 11MAY2026 18:00 EDT (MONDAY 11MAY2026 22:00 UTC) Reference #: CC59562768 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 03, 2026, 02:38 AM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Seoul, Korea [SL1] are impacted by this event. Services Not Impacted: B side services traversing Seoul, Korea [SL1] are not impacted by this event. Location: Seoul, Korea [SL1] Window Start Date/Time: SUNDAY 03MAY2026 01:00 EDT (SUNDAY 03MAY2026 05:00 UTC) Window End Date/Time: SUNDAY 03MAY2026 07:00 EDT (SUNDAY 03MAY2026 11:00 UTC) Reference #: CHG1413254 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 1, 2026 Service Advisory: INC28495295: Service Impact: B side services: Bergamo, Italy [IT3] <-> Milan, Italy [BT2] 1d 13h Low Latency: EMEA

Started May 01, 2026, 05:26 PM UTC· resolved May 03, 2026, 07:22 AM UTC

  1. identified Apr 30, 2026, 01:47 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: BLUE ring services traversing New York, NY, USA [111 8th] - London, UK [LON1] are impacted by this event. Services Not Impacted: RED ring services traversing New York, NY, USA [111 8th] - London, UK [LON1] are not impacted by this event. Location: New York, NY, USA [111 8th] - London, UK [LON1] Window Start Date/Time: SATURDAY 09MAY2026 18:00 EDT (SATURDAY 09MAY2026 22:00 UTC) Window End Date/Time: SUNDAY 10MAY2026 00:00 EDT (SUNDAY 10MAY2026 04:00 UTC) Reference #: CC60967408 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Apr 30, 2026, 02:00 PM UTC

    Description of Work:Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Cloud Connect services traversing Slough, UK [LD4] will be impacted for the duration of this maintenance event. Location:Slough, UK [LD4] Window Start Date/Time:SATURDAY 09MAY2026 02:00 EDT (SATURDAY 09MAY2026 06:00 UTC) Window End Date/Time:SATURDAY 09MAY2026 09:59 EDT (SATURDAY 09MAY2026 13:59 UTC) Reference #:CHG1408287 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  3. identified May 01, 2026, 05:33 AM UTC

    Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Stockholm, Sweden [STO1] will be impacted for the duration of this maintenance event. Services Not Impacted: B side services traversing Stockholm, Sweden [STO1] will not be impacted for the duration of this maintenance event. Location: Stockholm, Sweden [STO1] Window Start Date/Time: SATURDAY 16MAY2026 04:05 EDT (SATURDAY 16MAY2026 08:05 UTC) Window End Date/Time: SATURDAY 16MAY2026 07:59 EDT (SATURDAY 16MAY2026 11:59 UTC) Reference #: CHG1404019 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 01, 2026, 09:44 AM UTC

    Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing London, UK [IX1] - Stockholm, Sweden [STO1] will be impacted for the duration of this maintenance event. Services Not Impacted: B side services traversing London, UK [IX1] - Stockholm, Sweden [STO1] will not be impacted for the duration of this maintenance event. Location: London, UK [IX1] - Stockholm, Sweden [STO1] Window Start Date/Time: FRIDAY 01MAY2026 16:00 EDT (FRIDAY 01MAY2026 20:00 UTC) Window End Date/Time: FRIDAY 01MAY2026 18:59 EDT (FRIDAY 01MAY2026 22:59 UTC) Reference #: CHG1412532 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 01, 2026, 05:26 PM UTC

    ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing Bergamo, Italy [IT3] - Milan, Italy [BT2] are impacted by this event. Services Not Impacted: A side services traversing Bergamo, Italy [IT3] - Milan, Italy [BT2] are not impacted by this event. Location: Bergamo, Italy [IT3] - Milan, Italy [BT2] Date/Time: FRIDAY 01MAY2026 13:02 EDT (FRIDAY 01MAY2026 17:02 UTC) Reference #: INC28495295 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 1, 2026 Emergency Maintenance: CC61259924: Service Impact: Wireless services: Aurora, IL, USA [AUR] <-> EMEA 7d 2h Wireless: EMEA

Started May 01, 2026, 03:00 PM UTC· resolved May 08, 2026, 05:02 PM UTC

  1. identified May 01, 2026, 03:00 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] will be impacted for the duration of this maintenance event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Window Start Date/Time: SATURDAY 02MAY2026 07:00 EDT (SATURDAY 02MAY2026 11:00 UTC) Window End Date/Time: SATURDAY 02MAY2026 12:00 EDT (SATURDAY 02MAY2026 16:00 UTC) Reference #: CC61081455 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 05, 2026, 03:37 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Bergamo, Italy [IT3] - Slough, UK [LD4] are impacted by this event. Location: Bergamo, Italy [IT3] - Slough, UK [LD4] Date/Time: TUESDAY 05MAY2026 11:04 EDT (TUESDAY 05MAY2026 15:04 UTC) Reference #: INC28624079 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 05, 2026, 03:38 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Bergamo, Italy [IT3] - London, UK [THL] are impacted by this event. Location: Bergamo, Italy [IT3] - London, UK [THL] Date/Time: TUESDAY 05MAY2026 17:31 EDT (TUESDAY 05MAY2026 21:31 UTC) Reference #: INC28624079 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 07, 2026, 02:41 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: THURSDAY 07MAY2026 10:59 EDT (THURSDAY 07MAY2026 14:59 UTC) Reference #: INC28751043 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 07, 2026, 02:41 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: THURSDAY 07MAY2026 10:59 EDT (THURSDAY 07MAY2026 14:59 UTC) Reference #: INC28751043 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  6. identified May 08, 2026, 01:39 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 09MAY2026 03:00 EDT (SATURDAY 09MAY2026 07:00 UTC) Window End Date/Time: SUNDAY 10MAY2026 12:00 EDT (SUNDAY 10MAY2026 16:00 UTC) Reference #: CC61260393 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  7. identified May 08, 2026, 01:40 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing London, UK [THL] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: London, UK [THL] - Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 09MAY2026 03:00 EDT (SATURDAY 09MAY2026 07:00 UTC) Window End Date/Time: SUNDAY 10MAY2026 12:00 EDT (SUNDAY 10MAY2026 16:00 UTC) Reference #: CC61260393 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  8. identified May 08, 2026, 02:07 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing London, UK [THL] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: London, UK [THL] - Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 09MAY2026 03:00 EDT (SATURDAY 09MAY2026 07:00 UTC) Window End Date/Time: SATURDAY 09MAY2026 13:00 EDT (SATURDAY 09MAY2026 17:00 UTC) Reference #: CC61260046 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  9. identified May 08, 2026, 02:07 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 09MAY2026 03:00 EDT (SATURDAY 09MAY2026 07:00 UTC) Window End Date/Time: SATURDAY 09MAY2026 13:00 EDT (SATURDAY 09MAY2026 17:00 UTC) Reference #: CC61260046 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  10. identified May 08, 2026, 03:32 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - EMEA Window Start Date/Time: SATURDAY 09MAY2026 11:00 EDT (SATURDAY 09MAY2026 15:00 UTC) Window End Date/Time: SATURDAY 09MAY2026 19:00 EDT (SATURDAY 09MAY2026 23:00 UTC) Reference #: CC61259924 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 1, 2026 Vendor Mandated Maintenance: CC61081455: Service Impact: Wireless services: Basildon, UK [BAS] <-> Frankfurt, Germany [FR2] 2d 20h Wireless: EMEA

Started May 01, 2026, 03:00 PM UTC· resolved May 04, 2026, 11:37 AM UTC

  1. identified Apr 22, 2026, 06:42 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing London, UK [THL] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: London, UK [THL] - Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 25APR2026 03:00 EDT (SATURDAY 25APR2026 07:00 UTC) Window End Date/Time: SATURDAY 25APR2026 13:00 EDT (SATURDAY 25APR2026 17:00 UTC) Reference #: CC60818061 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Apr 23, 2026, 08:26 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - EMEA Window Start Date/Time: FRIDAY 24APR2026 20:00 EDT (SATURDAY 25APR2026 00:00 UTC) Window End Date/Time: FRIDAY 24APR2026 21:00 EDT (SATURDAY 25APR2026 01:00 UTC) Reference #: CC60854832 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Apr 24, 2026, 09:10 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - EMEA Window Start Date/Time:SATURDAY 25APR2026 12:00 EDT (SATURDAY 25APR2026 16:00 UTC) Window End Date/Time:SATURDAY 25APR2026 13:00 EDT (SATURDAY 25APR2026 17:00 UTC) Reference #:CC60891896 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  4. identified May 01, 2026, 06:25 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 01, 2026, 06:25 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  6. identified May 01, 2026, 06:25 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  7. identified May 01, 2026, 06:25 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  8. identified May 01, 2026, 03:00 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] will be impacted for the duration of this maintenance event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Window Start Date/Time: SATURDAY 02MAY2026 07:00 EDT (SATURDAY 02MAY2026 11:00 UTC) Window End Date/Time: SATURDAY 02MAY2026 12:00 EDT (SATURDAY 02MAY2026 16:00 UTC) Reference #: CC61081455 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 1, 2026 Service Advisory: INC28471294: Service Impact: Wireless Degradation: Aurora, IL, USA [AUR] <-> EMEA 2h 54m Wireless: EMEA

Started May 01, 2026, 11:17 AM UTC· resolved May 01, 2026, 02:12 PM UTC

  1. identified Apr 23, 2026, 08:26 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - EMEA Window Start Date/Time: FRIDAY 24APR2026 20:00 EDT (SATURDAY 25APR2026 00:00 UTC) Window End Date/Time: FRIDAY 24APR2026 21:00 EDT (SATURDAY 25APR2026 01:00 UTC) Reference #: CC60854832 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Apr 24, 2026, 09:10 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - EMEA Window Start Date/Time:SATURDAY 25APR2026 12:00 EDT (SATURDAY 25APR2026 16:00 UTC) Window End Date/Time:SATURDAY 25APR2026 13:00 EDT (SATURDAY 25APR2026 17:00 UTC) Reference #:CC60891896 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  3. identified May 01, 2026, 06:25 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Bergamo, Italy [IT3] - Slough, UK [LD4] are impacted by this event. Location: Bergamo, Italy [IT3] - Slough, UK [LD4] Date/Time: THURSDAY 30APR2026 23:26 EDT (FRIDAY 01MAY2026 03:26 UTC) Reference #: INC28461402 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 01, 2026, 06:25 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Bergamo, Italy [IT3] - London, UK [THL] are impacted by this event. Location: Bergamo, Italy [IT3] - London, UK [THL] Date/Time: THURSDAY 30APR2026 23:26 EDT (FRIDAY 01MAY2026 03:26 UTC) Reference #: INC28461402 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 01, 2026, 11:17 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - EMEA are impacted by this event. Location: Aurora, IL, USA [AUR] - EMEA Date/Time: FRIDAY 01MAY2026 06:54 EDT (FRIDAY 01MAY2026 10:54 UTC) Reference #: INC28471294 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major May 1, 2026 Service Advisory: INC28471294: Service Impact: Wireless Degradation: Aurora, IL, USA [AUR] <-> NJ Metro 2h 54m Wireless: Americas (Inter-State)

Started May 01, 2026, 11:17 AM UTC· resolved May 01, 2026, 02:12 PM UTC

  1. identified Apr 29, 2026, 08:08 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TR2] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TR2] - Carteret, NJ, USA [CAR] Window Start Date/Time: WEDNESDAY 29APR2026 17:00 EDT (WEDNESDAY 29APR2026 21:00 UTC) Window End Date/Time: WEDNESDAY 29APR2026 18:00 EDT (WEDNESDAY 29APR2026 22:00 UTC) Reference #: CC61012955 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Apr 29, 2026, 08:09 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] Window Start Date/Time: WEDNESDAY 29APR2026 17:00 EDT (WEDNESDAY 29APR2026 21:00 UTC) Window End Date/Time: WEDNESDAY 29APR2026 18:00 EDT (WEDNESDAY 29APR2026 22:00 UTC) Reference #: CC61012955 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Apr 29, 2026, 08:16 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] Window Start Date/Time:THURSDAY 30APR2026 17:00 EDT (THURSDAY 30APR2026 21:00 UTC) Window End Date/Time:THURSDAY 30APR2026 17:30 EDT (THURSDAY 30APR2026 21:30 UTC) Reference #:CC61012829 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  4. identified Apr 30, 2026, 10:32 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] Window Start Date/Time: FRIDAY 01MAY2026 17:00 EDT (FRIDAY 01MAY2026 21:00 UTC) Window End Date/Time: SATURDAY 02MAY2026 17:00 EDT (SATURDAY 02MAY2026 21:00 UTC) Reference #: CC61017378 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 01, 2026, 11:17 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - NJ Metro are impacted by this event. Location: Aurora, IL, USA [AUR] - NJ Metro Date/Time: FRIDAY 01MAY2026 06:54 EDT (FRIDAY 01MAY2026 10:54 UTC) Reference #: INC28471294 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major April 30, 2026 DDA Latency and Connectivity Issues 2h 49m Data and Document Automation (formerly AIQ)

Started Apr 30, 2026, 05:40 PM UTC· resolved Apr 30, 2026, 08:29 PM UTC

  1. identified Apr 30, 2026, 05:40 PM UTC

    We have received reports of issues with DDA. Our teams are actively investigating the cause and will provide updates as more information becomes available.

  2. identified Apr 30, 2026, 05:40 PM UTC

    We are actively working to resolve an issue impacting our DDA service: Some users may experience intermittent latency and timeouts. Analyzer results and updates can be delayed by up to 1 hr.

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Major April 30, 2026 Service Advisory: INC28417176: Service Impact: Wireless Degradation: Slough, UK [LD4] <-> Bergamo, Italy [IT3] 13h 44m Wireless: EMEA

Started Apr 30, 2026, 02:42 PM UTC· resolved May 01, 2026, 04:27 AM UTC

  1. identified Apr 22, 2026, 06:42 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing London, UK [THL] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: London, UK [THL] - Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 25APR2026 03:00 EDT (SATURDAY 25APR2026 07:00 UTC) Window End Date/Time: SATURDAY 25APR2026 13:00 EDT (SATURDAY 25APR2026 17:00 UTC) Reference #: CC60818061 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Apr 23, 2026, 08:26 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - EMEA Window Start Date/Time: FRIDAY 24APR2026 20:00 EDT (SATURDAY 25APR2026 00:00 UTC) Window End Date/Time: FRIDAY 24APR2026 21:00 EDT (SATURDAY 25APR2026 01:00 UTC) Reference #: CC60854832 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Apr 24, 2026, 09:10 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - EMEA Window Start Date/Time:SATURDAY 25APR2026 12:00 EDT (SATURDAY 25APR2026 16:00 UTC) Window End Date/Time:SATURDAY 25APR2026 13:00 EDT (SATURDAY 25APR2026 17:00 UTC) Reference #:CC60891896 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  4. identified Apr 30, 2026, 02:42 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified Apr 30, 2026, 02:42 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

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Major April 30, 2026 Service Advisory: INC28386174: Service Impact: A side services: Hong Kong [CS2] <-> Tokyo, Japan [TY3] 6h 45m Low Latency: APAC

Started Apr 30, 2026, 03:30 AM UTC· resolved Apr 30, 2026, 10:16 AM UTC

  1. identified Apr 21, 2026, 04:37 AM UTC

    Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Shanghai, China [SD3] will be impacted for the duration of this maintenance event. Services Not Impacted: B side services traversing Shanghai, China [SD3] will not be impacted for the duration of this maintenance event. Location: Shanghai, China [SD3] Window Start Date/Time: FRIDAY 08MAY2026 21:05 EDT (SATURDAY 09MAY2026 01:05 UTC) Window End Date/Time: FRIDAY 08MAY2026 23:59 EDT (SATURDAY 09MAY2026 03:59 UTC) Reference #: CHG1404823 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Apr 25, 2026, 03:45 AM UTC

    Description of Work:Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:PTP services traversing Hong Kong [HKX] will be impacted for the duration of this maintenance event. Location:Hong Kong [HKX] Window Start Date/Time:SATURDAY 09MAY2026 12:00 EDT (SATURDAY 09MAY2026 16:00 UTC) Window End Date/Time:SATURDAY 09MAY2026 15:59 EDT (SATURDAY 09MAY2026 19:59 UTC) Reference #:CHG1408043 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  3. identified Apr 26, 2026, 11:42 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Beijing, China [BJ3] - Shanghai, China [SH5] are impacted by this event. Services Not Impacted: B side services traversing Beijing, China [BJ3] - Shanghai, China [SH5] are not impacted by this event. Location: Beijing, China [BJ3] - Shanghai, China [SH5] Window Start Date/Time: MONDAY 27APR2026 12:00 EDT (MONDAY 27APR2026 16:00 UTC) Window End Date/Time: MONDAY 27APR2026 18:00 EDT (MONDAY 27APR2026 22:00 UTC) Reference #: CC60841558 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Apr 30, 2026, 01:31 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Singapore, SG [SGX] - Slough, UK [LD4] are impacted by this event. Services Not Impacted: A side services traversing Singapore, SG [SGX] - Slough, UK [LD4] are not impacted by this event. Location: Singapore, SG [SGX] - Slough, UK [LD4] Window Start Date/Time: FRIDAY 01MAY2026 17:00 EDT (FRIDAY 01MAY2026 21:00 UTC) Window End Date/Time: FRIDAY 01MAY2026 19:59 EDT (FRIDAY 01MAY2026 23:59 UTC) Reference #: CC61014613 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Apr 30, 2026, 03:30 AM UTC

    ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: A side services traversing Hong Kong [CS2] - Tokyo, Japan [TY3] are impacted by this event. Services Not Impacted: B side services traversing Hong Kong [CS2] - Tokyo, Japan [TY3] are not impacted by this event. Location: Hong Kong [CS2] - Tokyo, Japan [TY3] Date/Time: WEDNESDAY 29APR2026 23:13 EDT (THURSDAY 30APR2026 03:13 UTC) Reference #: INC28386174 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major April 29, 2026 Service Advisory: INC28369738: Service Impact: Wireless Degradation: Slough, UK [LD4] <-> Bergamo, Italy [IT3] 8h 35m Wireless: EMEA

Started Apr 29, 2026, 10:28 PM UTC· resolved Apr 30, 2026, 07:03 AM UTC

  1. identified Apr 22, 2026, 06:42 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing London, UK [THL] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: London, UK [THL] - Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 25APR2026 03:00 EDT (SATURDAY 25APR2026 07:00 UTC) Window End Date/Time: SATURDAY 25APR2026 13:00 EDT (SATURDAY 25APR2026 17:00 UTC) Reference #: CC60818061 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Apr 23, 2026, 08:26 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - EMEA Window Start Date/Time: FRIDAY 24APR2026 20:00 EDT (SATURDAY 25APR2026 00:00 UTC) Window End Date/Time: FRIDAY 24APR2026 21:00 EDT (SATURDAY 25APR2026 01:00 UTC) Reference #: CC60854832 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Apr 24, 2026, 09:10 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - EMEA Window Start Date/Time:SATURDAY 25APR2026 12:00 EDT (SATURDAY 25APR2026 16:00 UTC) Window End Date/Time:SATURDAY 25APR2026 13:00 EDT (SATURDAY 25APR2026 17:00 UTC) Reference #:CC60891896 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  4. identified Apr 29, 2026, 10:20 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: WEDNESDAY 29APR2026 16:58 EDT (WEDNESDAY 29APR2026 20:58 UTC) Reference #: INC28369738 Additional Information:Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Apr 29, 2026, 10:28 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: WEDNESDAY 29APR2026 16:58 EDT (WEDNESDAY 29APR2026 20:58 UTC) Reference #: INC28369738 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major April 29, 2026 Workflow rules failing with EDIS-5000 error 4d 3h Electronic Document Management

Started Apr 29, 2026, 03:12 PM UTC· resolved May 03, 2026, 06:58 PM UTC

  1. identified Apr 29, 2026, 03:12 PM UTC

    We are aware of a failure that occurs during automated disclosure execution. In affected cases, the workflow status shows Failed while the disclosure tracking record remains Pending, causing downstream issues. As a workaround, users can manually disclose.

  2. identified Apr 29, 2026, 03:12 PM UTC

    We have identified the issue affecting Electronic Document Management where a failure occurs during automated disclosure execution. EDIS-5000 error. Our teams are working on a resolution. We will continue to provide updates on our progress. In affected cases, the workflow status shows Failed while the disclosure tracking record remains Pending. As a workaround, users can manually disclose.

  3. identified Apr 29, 2026, 03:12 PM UTC

    We are targetting a fix Saturday night, 5/2 to address the issue affecting Electronic Document Management where a failure occurs during automated disclosure execution - EDIS-5000 error. In affected cases, the workflow status shows Failed while the disclosure tracking record remains Pending. As a workaround, users can manually disclose.

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Major April 29, 2026 Service Advisory: INC28329656: Service Impact: B side services: Amsterdam, NE [AMS1] <-> Toronto, Canada [TR1] 43m Low Latency: EMEA

Started Apr 29, 2026, 01:08 PM UTC· resolved Apr 29, 2026, 01:52 PM UTC

  1. identified Apr 27, 2026, 02:30 PM UTC

    UPDATE: Restoration efforts are ongoing. No ETR is currently available. Further updates will be provided as they are received.

  2. identified Apr 28, 2026, 07:18 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Paris, France [PAR2] - Milan, Italy [BT2] are impacted by this event. Services Not Impacted: A side services traversing Paris, France [PAR2] - Milan, Italy [BT2] are not impacted by this event. Location: Paris, France [PAR2] - Milan, Italy [BT2] Window Start Date/Time: MONDAY 04MAY2026 17:59 EDT (MONDAY 04MAY2026 21:59 UTC) Window End Date/Time: TUESDAY 05MAY2026 00:00 EDT (TUESDAY 05MAY2026 04:00 UTC) Reference #: CC60956947 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Apr 28, 2026, 07:18 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Paris, France [PAR2] - Milan, Italy [BT2] are impacted by this event. Services Not Impacted: A side services traversing Paris, France [PAR2] - Milan, Italy [BT2] are not impacted by this event. Location: Paris, France [PAR2] - Milan, Italy [BT2] Window Start Date/Time: TUESDAY 05MAY2026 17:59 EDT (TUESDAY 05MAY2026 21:59 UTC) Window End Date/Time: WEDNESDAY 06MAY2026 00:00 EDT (WEDNESDAY 06MAY2026 04:00 UTC) Reference #: CC60957594 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Apr 28, 2026, 09:06 PM UTC

    Description of Work:Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:PTP services traversing Basildon, UK [BAS] will be impacted for the duration of this maintenance event. Location:Basildon, UK [BAS] Window Start Date/Time:FRIDAY 08MAY2026 18:05 EDT (FRIDAY 08MAY2026 22:05 UTC) Window End Date/Time:FRIDAY 08MAY2026 19:30 EDT (FRIDAY 08MAY2026 23:30 UTC) Reference #:CHG1407108 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  5. identified Apr 29, 2026, 01:08 PM UTC

    ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing Amsterdam, NE [AMS1] - Toronto, Canada [TR1] are impacted by this event. Services Not Impacted: A side services traversing Amsterdam, NE [AMS1] - Toronto, Canada [TR1] are not impacted by this event. Location: Amsterdam, NE [AMS1] - Toronto, Canada [TR1] Date/Time: WEDNESDAY 29APR2026 08:28 EDT (WEDNESDAY 29APR2026 12:28 UTC) Reference #: INC28329656 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major April 29, 2026 Service Advisory: INC28318622: Service Impact: Wireless Degradation: London, UK [THL] <-> Bergamo, Italy [IT3] 1h 9m Wireless: EMEA

Started Apr 29, 2026, 07:31 AM UTC· resolved Apr 29, 2026, 08:41 AM UTC

  1. identified Apr 22, 2026, 06:42 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 25APR2026 03:00 EDT (SATURDAY 25APR2026 07:00 UTC) Window End Date/Time: SATURDAY 25APR2026 13:00 EDT (SATURDAY 25APR2026 17:00 UTC) Reference #: CC60818061 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Apr 22, 2026, 06:42 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing London, UK [THL] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: London, UK [THL] - Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 25APR2026 03:00 EDT (SATURDAY 25APR2026 07:00 UTC) Window End Date/Time: SATURDAY 25APR2026 13:00 EDT (SATURDAY 25APR2026 17:00 UTC) Reference #: CC60818061 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Apr 23, 2026, 08:26 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - EMEA Window Start Date/Time: FRIDAY 24APR2026 20:00 EDT (SATURDAY 25APR2026 00:00 UTC) Window End Date/Time: FRIDAY 24APR2026 21:00 EDT (SATURDAY 25APR2026 01:00 UTC) Reference #: CC60854832 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Apr 24, 2026, 09:10 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - EMEA Window Start Date/Time:SATURDAY 25APR2026 12:00 EDT (SATURDAY 25APR2026 16:00 UTC) Window End Date/Time:SATURDAY 25APR2026 13:00 EDT (SATURDAY 25APR2026 17:00 UTC) Reference #:CC60891896 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  5. identified Apr 29, 2026, 07:31 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: WEDNESDAY 29APR2026 02:47 EDT (WEDNESDAY 29APR2026 06:47 UTC) Reference #: INC28318622 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  6. identified Apr 29, 2026, 07:31 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: WEDNESDAY 29APR2026 02:47 EDT (WEDNESDAY 29APR2026 06:47 UTC) Reference #: INC28318622 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

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Major April 28, 2026 Emergency Maintenance: CC60963468: Service Impact: Wireless services: Aurora, IL [DC3] <-> Secaucus, NJ [NY4] 13h 51m Wireless: Americas (Inter-State)

Started Apr 28, 2026, 06:42 PM UTC· resolved Apr 29, 2026, 08:33 AM UTC

  1. identified Apr 27, 2026, 08:00 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TR2] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TR2] - Carteret, NJ, USA [CAR] Window Start Date/Time: MONDAY 27APR2026 19:00 EDT (MONDAY 27APR2026 23:00 UTC) Window End Date/Time: MONDAY 27APR2026 20:00 EDT (TUESDAY 28APR2026 00:00 UTC) Reference #: CC60930853 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Apr 27, 2026, 08:01 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] Window Start Date/Time: MONDAY 27APR2026 19:00 EDT (MONDAY 27APR2026 23:00 UTC) Window End Date/Time: MONDAY 27APR2026 20:00 EDT (TUESDAY 28APR2026 00:00 UTC) Reference #: CC60930853 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Apr 28, 2026, 05:15 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] Window Start Date/Time: TUESDAY 28APR2026 19:00 EDT (TUESDAY 28APR2026 23:00 UTC) Window End Date/Time: TUESDAY 28APR2026 20:00 EDT (WEDNESDAY 29APR2026 00:00 UTC) Reference #: CC60963688 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Apr 28, 2026, 05:16 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TR2] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TR2] - Carteret, NJ, USA [CAR] Window Start Date/Time: TUESDAY 28APR2026 19:00 EDT (TUESDAY 28APR2026 23:00 UTC) Window End Date/Time: TUESDAY 28APR2026 20:00 EDT (WEDNESDAY 29APR2026 00:00 UTC) Reference #: CC60963688 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Apr 28, 2026, 06:42 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL [DC3] - Secaucus, NJ [NY4] will be impacted for the duration of this maintenance event. Location: Aurora, IL [DC3] - Secaucus, NJ [NY4] Window Start Date/Time: TUESDAY 28APR2026 17:00 EDT (TUESDAY 28APR2026 21:00 UTC) Window End Date/Time: TUESDAY 28APR2026 18:00 EDT (TUESDAY 28APR2026 22:00 UTC) Reference #: CC60963468 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  6. identified Apr 28, 2026, 08:10 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Markham, Toronto [MCC] - NJ Metro are impacted by this event. Location: Markham, Toronto [MCC] - NJ Metro Date/Time: TUESDAY 28APR2026 15:19 EDT (TUESDAY 28APR2026 19:19 UTC) Reference #: INC28296295 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  7. identified Apr 28, 2026, 08:10 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  8. identified Apr 28, 2026, 08:10 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Toronto, Canada [TR2] - NJ Metro are impacted by this event. Location: Toronto, Canada [TR2] - NJ Metro Date/Time: TUESDAY 28APR2026 15:19 EDT (TUESDAY 28APR2026 19:19 UTC) Reference #: INC28296295 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  9. identified Apr 28, 2026, 08:10 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

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Major April 28, 2026 Alert Advisory: ICE Invoicing MSP Client Files Delayed 22h 45m Invoicing

Started Apr 28, 2026, 02:58 PM UTC· resolved Apr 29, 2026, 01:44 PM UTC

  1. identified Apr 28, 2026, 02:58 PM UTC

    ICE Mortgage Technology is currently experiencing an issue that is impacting the processing of MSP files that are imported into the Invoicing application. As a result, users may experience delays seeing data on invoices or loans. All appropriate levels of support are engaged. We will advise you once the issue is resolved. Please communicate this alert internally within your organization.

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Major April 27, 2026 Emergency Maintenance: CHG1408528: Service Impact: A side Managed Hosting services: Aurora, IL, USA [AUR] 1d 12h Low Latency: Americas

Started Apr 27, 2026, 03:11 PM UTC· resolved Apr 29, 2026, 03:31 AM UTC

  1. identified Apr 24, 2026, 02:04 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A and B side services traversing Toronto, Canada [TMX/TSX] - Toronto, Canada [TR1] are impacted by this event. Location: Toronto, Canada [TMX/TSX] - Toronto, Canada [TR1] Window Start Date/Time: SATURDAY 25APR2026 02:00 EDT (SATURDAY 25APR2026 06:00 UTC) Window End Date/Time: SATURDAY 25APR2026 14:00 EDT (SATURDAY 25APR2026 18:00 UTC) Reference #: CHG1405875 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Apr 25, 2026, 02:24 AM UTC

    Description of Work:Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:PTP services traversing Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Carteret, NJ, USA [CAR] Window Start Date/Time:SATURDAY 09MAY2026 08:05 EDT (SATURDAY 09MAY2026 12:05 UTC) Window End Date/Time:SATURDAY 09MAY2026 11:59 EDT (SATURDAY 09MAY2026 15:59 UTC) Reference #:CHG1408035 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  3. identified Apr 26, 2026, 06:12 AM UTC

    UPDATE: Restoration efforts are ongoing. No ETR is currently available. Further updates will be provided as they are received.

  4. identified Apr 26, 2026, 10:46 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Newark, NJ, USA [165H] - Paris, France [PAR2] are impacted by this event. Services Not Impacted: B side services traversing Newark, NJ, USA [165H] - Paris, France [PAR2] are not impacted by this event. Location: Newark, NJ, USA [165H] - Paris, France [PAR2] Window Start Date/Time: SUNDAY 26APR2026 18:00 EDT (SUNDAY 26APR2026 22:00 UTC) Window End Date/Time: SUNDAY 26APR2026 22:00 EDT (MONDAY 27APR2026 02:00 UTC) Reference #: CC60806990 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Apr 27, 2026, 03:11 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side managed hosting services traversing Aurora, IL, USA [AUR] are impacted by this event. Location: Aurora, IL, USA [AUR] Window Start Date/Time: MONDAY 27APR2026 17:00 EDT (MONDAY 27APR2026 21:00 UTC) Window End Date/Time: MONDAY 27APR2026 18:00 EDT (MONDAY 27APR2026 22:00 UTC) Reference #: CHG1408528 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

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Major April 25, 2026 Service Advisory: INC28120821: Service Impact: Wireless Degradation: Aurora, IL, USA [AUR] <-> NJ Metro 12d 17h Wireless: Americas (NJ Metro)

Started Apr 25, 2026, 11:03 PM UTC· resolved May 08, 2026, 05:02 PM UTC

  1. identified Mar 16, 2026, 02:00 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Toronto, Canada [TR2] - NJ Metro are impacted by this event. Location: Toronto, Canada [TR2] - NJ Metro Date/Time: MONDAY 16MAR2026 09:30 EDT (MONDAY 16MAR2026 13:30 UTC) Reference #: INC26468880 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Mar 31, 2026, 09:10 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Mahwah, NJ, USA [MAH] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Mahwah, NJ, USA [MAH] - Carteret, NJ, USA [CAR] Window Start Date/Time: TUESDAY 31MAR2026 21:00 EDT (WEDNESDAY 01APR2026 01:00 UTC) Window End Date/Time: TUESDAY 31MAR2026 23:59 EDT (WEDNESDAY 01APR2026 03:59 UTC) Reference #: CHG1389219 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Apr 02, 2026, 05:29 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow Services Impacted: Wireless data services traversing are impacted by this event. Location: Aurora, IL, USA [AUR] - NJ Metro Date/Time: THURSDAY 02APR2026 12:54 EDT (THURSDAY 02APR2026 16:54 UTC) Reference #: INC27254870 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Apr 23, 2026, 03:28 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Mahwah, NJ, USA [MAH] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Mahwah, NJ, USA [MAH] - Carteret, NJ, USA [CAR] Window Start Date/Time: FRIDAY 24APR2026 18:05 EDT (FRIDAY 24APR2026 22:05 UTC) Window End Date/Time: FRIDAY 24APR2026 23:59 EDT (SATURDAY 25APR2026 03:59 UTC) Reference #: CHG1406594 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Apr 25, 2026, 11:03 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

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