Resolved after 5 hours 45 minutes, on September 8, 2025.
We have successfully resolved the issue that was causing a delay in email notifications for orders, cases, and trouble ticket. The impact period was from Saturday, September 6th, at 6:00 AM CDT until Monday, September 8th, at 11:45 AM CDT. Our Emails are now operating normally. We are currently processing and sending all notifications that were delayed during the incident period.
Update timeline
- resolved Sep 09, 2025, 02:40 AM UTC
We have successfully resolved the issue that was causing a delay in email notifications for orders, cases, and trouble ticket. The impact period was from Saturday, September 6th, at 6:00 AM CDT until Monday, September 8th, at 11:45 AM CDT. Our Emails are now operating normally. We are currently processing and sending all notifications that were delayed during the incident period.
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