Resolved after 1 hour 48 minutes, affecting AWS - US East (N. Virginia), on June 19, 2025.
RCA: Initial findings: There seems to have been an issue with our upstream provider, which we're working with them to identify why. The above solution resolves the issue.
Affected components
Update timeline
- investigating Jun 19, 2025, 08:41 PM UTC
Hi All, We are experiencing an issue with our Reverse SSH connections, and the jobs are failing. Action: Investigating the issue
- identified Jun 19, 2025, 08:51 PM UTC
The issue has been identified, and please find the fix below to resolve the connectivity issue. Please delete/refresh the entry on your known_hosts file. You can do either of the following: Delete the specific line on ~/.ssh/known_hosts file which contains virginia-tunnel.xplenty.com. Make sure to save. Execute ssh-keygen -R "[virginia-tunnel.xplenty.com]:50683" on the tunnel instance
- monitoring Jun 19, 2025, 09:47 PM UTC
RCA: It looks like an issue one of our upstream providers. Follow the steps shared to resolve the issue. Detailed RCA will be shared soon.
- resolved Jun 19, 2025, 10:30 PM UTC
RCA: Initial findings: There seems to have been an issue with our upstream provider, which we're working with them to identify why. The above solution resolves the issue.
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