403 Forbidden errors when accessing Cluster-Level Prometheus Monitoring Queries

Update timeline

1. identified Jul 16, 2026, 04:34 AM UTC

   We are currently investigating an issue causing cluster level Prometheus monitoring query requests to be incorrectly blocked with a 403 error. Other Prometheus monitoring queries are unaffected. Our team is actively working to resolve the issue, and we apologise for any inconvenience caused. The Management Console, Cluster Management API and Monitoring API are still operational. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. identified Jul 16, 2026, 04:52 AM UTC

   The issue has been identified, and our team is actively working on implementing a fix. Cluster-level Prometheus monitoring query requests are being incorrectly blocked with a 403 error. Other Prometheus monitoring queries are unaffected. Existing customer clusters are unaffected. The Management Console and Cluster Management API are still operational. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

3. monitoring Jul 16, 2026, 08:52 AM UTC

   A fix is being rolled out and we are monitoring the results.

4. resolved Jul 16, 2026, 09:48 AM UTC

   This incident has been resolved.