Resolved after 1 day, affecting Insightly Web App and Insightly API, on July 28, 2025.
We have implemented a fix for the issue and have had no delays over the past 18 hours.
Affected components
Insightly Web AppInsightly API
Update timeline
- investigating Jul 28, 2025, 11:28 PM UTC
Insightly is currently experiencing a delay in processing Webhook communication to external systems and triggering of AppConnect recipes of pp to 70 Min. We are working to reduce this delay back down to normal levels.
- identified Jul 29, 2025, 03:04 PM UTC
We've identified the cause, have eliminated the delays, and will be implementing a longer-term solution shortly.
- resolved Jul 29, 2025, 11:37 PM UTC
We have implemented a fix for the issue and have had no delays over the past 18 hours.
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