Resolved after 117 days 3 hours, affecting Salesforce Integration and Salesforce Integration, on November 21, 2025.
The Gainsight CC<>Salesforce integration has now been re-enabled and customers can proceed with re-authenticating their connection. To restore full functionality, please follow the step-by-step reconnection guide available here: https://communities.gainsight.com/customer-communities-cc-17/communities-salesforce-integration-restoration-guide-29962
Affected components
Update timeline
- investigating Nov 21, 2025, 12:47 PM UTC
We are investigating reports of Salesforce Connection failures and we will update here as soon as we have more details.
- identified Nov 21, 2025, 02:01 PM UTC
This issue has been tied to the temporary revocation of Salesforce authentication credentials by Salesforce - we are working on getting these reinstated asap, no community data should be lost and events can be replayed again on our side to fill in the gaps once the authentication credentials have been reinstated.
- identified Nov 22, 2025, 02:57 AM UTC
Work is ongoing to get Salesforce authentication reinstated. No community data should be lost and events can be replayed again on our side to fill in the gaps once the authentication credentials have been reinstated.
- identified Nov 22, 2025, 07:36 PM UTC
The Salesforce and Gainsight incident remains ongoing. Our teams are actively working to resolve the issue and restore functionality as quickly and safely as possible. For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf
- identified Nov 22, 2025, 07:48 PM UTC
We are continuing to work on a fix for this issue.
- identified Dec 02, 2025, 05:42 PM UTC
The Salesforce and Gainsight incident remains ongoing. Rest assured our teams are working around the clock to resolve the issue and restore functionality as quickly and safely as possible. In the meantime, we are preparing a workaround and steps to re-enable services. For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf
- monitoring Dec 13, 2025, 10:43 PM UTC
The Gainsight CC<>Salesforce integration has now been re-enabled and customers can proceed with re-authenticating their connection. To restore full functionality, please follow the step-by-step reconnection guide available here: https://communities.gainsight.com/customer-communities-cc-17/communities-salesforce-integration-restoration-guide-29962
- resolved Mar 18, 2026, 04:35 PM UTC
This incident has been resolved.
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