Resolved after 14 hours 45 minutes, affecting Banque Postale, on August 27, 2026.
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via La Banque Postal between 27/08/2026 at 19:15 CEST and 28/08/2026 at 10:45 CEST. We confirm that as of 10:45 CEST on 28/08/2026, normal service has been resumed and your customers will now be able to make payments normally. We also confirm that the issue has an external responsibility (independent of Worldline).
Affected components
Update timeline
- investigating Aug 27, 2026, 06:25 PM UTC
We would like to inform you about an ongoing issue with La Banque Postal transaction processing as from 19:15 CEST on 27-08-2026. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.
- identified Aug 28, 2026, 07:52 AM UTC
We would like to inform you about an ongoing issue with La Banque Postal transaction processing as from 19:15 CEST on 27/08/2026. We are investigating the situation with the highest priority. An update will be provided shortly. We also confirm that the issue has an external responsibility (independent of Worldline).
- resolved Aug 28, 2026, 09:11 AM UTC
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via La Banque Postal between 27/08/2026 at 19:15 CEST and 28/08/2026 at 10:45 CEST. We confirm that as of 10:45 CEST on 28/08/2026, normal service has been resumed and your customers will now be able to make payments normally. We also confirm that the issue has an external responsibility (independent of Worldline).
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