Ingenico incident

Service with Worldline Global Online Pay restored

Resolved after 3 minutes, affecting Back Office Ogone and AIRPLUS and 1 more, on June 18, 2026.

resolved Jun 18, 2026, 06:17 AM UTC

Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Worldline Global Online Pay on 18/06/2026 between 07:22 and 07:25 CEST. We confirm that as of 07:25 CEST on 18/06/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

Started
Jun 18, 2026, 05:22 AM UTC
Resolved
Jun 18, 2026, 05:25 AM UTC
Duration
3m
Detected by Pingoru
Jun 18, 2026, 05:22 AM UTC

Affected components

Back Office OgoneAIRPLUSAIBDirect Server to server APIWorldline Fraud expert serviceAliPayANZ BankDirect Client APIe-PortalSMB Merchant Portal

Update timeline

  1. resolved Jun 18, 2026, 06:17 AM UTC

    Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Worldline Global Online Pay on 18/06/2026 between 07:22 and 07:25 CEST. We confirm that as of 07:25 CEST on 18/06/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

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