Ingenico incident
Technical issue causing incomplete or invalid transactions
Resolved after 2 hours 17 minutes, affecting Back Office Ogone and AIRPLUS and 1 more, on October 13, 2026.
Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status between 12/10/2026 10:03 CEST and 12:20 CEST. We confirm that as of 12:20 CEST on 12/10/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.
Affected components
Update timeline
- resolved Oct 13, 2026, 11:45 AM UTC
Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status between 12/10/2026 10:03 CEST and 12:20 CEST. We confirm that as of 12:20 CEST on 12/10/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.
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