Ingenico incident

Resolved - Worldline Slow Response Time

Resolved after 15 minutes, affecting Direct Server to server API and Direct Client API and 1 more, on May 4, 2026.

resolved May 04, 2026, 11:53 AM UTC

We would like to inform you that your customers may have experienced time-outs or higher than expected latency for processing transactions between 12:35 and 12:50 CEST (04/05/2026). All transactions that were not affected by a time-out have been successfully processed and have the correct statuses. The service has been restored to normal operating conditions. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

Started: May 04, 2026, 10:35 AM UTC
Resolved: May 04, 2026, 10:50 AM UTC
Duration: 15m
Detected by Pingoru: May 04, 2026, 10:35 AM UTC

Affected components

Direct Server to server APIDirect Client APIDirect Hosted Payment PagesDirect Hosted Tokenization PagesWorldline Batch transaction processingWorldline e-TerminalWorldline Ecommerce Payment PagesWorldline DirectLink API'sWorldline FlexCheckoutRedsys

Update timeline

resolved May 04, 2026, 11:53 AM UTC

We would like to inform you that your customers may have experienced time-outs or higher than expected latency for processing transactions between 12:35 and 12:50 CEST (04/05/2026). All transactions that were not affected by a time-out have been successfully processed and have the correct statuses. The service has been restored to normal operating conditions. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

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