Resolved after 1 day, affecting Back Office Ogone and AIRPLUS and 1 more, on February 5, 2026.
We informed you yesterday about a perturbation on our platform causing duplicate refunds for the same transaction. Following thorough investigation performed by our technical experts, we wish to inform you that the perturbation has not affected your business and you can ignore these communications. You will not receive further notifications regarding this event. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
Affected components
Update timeline
- investigating Feb 05, 2026, 09:35 AM UTC
Please be informed about an ongoing issue in our production environment causing duplicate refunds for the same transaction. Our initial investigation indicates this issue started before the end of November 2025. We are actively investigating and will provide updates as soon as possible. We apologise for any inconvenience caused.
- resolved Feb 06, 2026, 09:58 AM UTC
We informed you yesterday about a perturbation on our platform causing duplicate refunds for the same transaction. Following thorough investigation performed by our technical experts, we wish to inform you that the perturbation has not affected your business and you can ignore these communications. You will not receive further notifications regarding this event. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
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