Resolved after 1 day 8 hours, affecting Direct Server to server API and Direct Client API and 1 more, on March 4, 2026.
We would like to inform you that your customers may have experienced time-outs or higher than expected latency for processing transactions between 23:10 05/03/2026 and 03:35 CET 06/03/2026. All transactions that were not affected by a time-out have been successfully processed and have the correct statuses. The service has been restored to normal operating conditions. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
Affected components
Update timeline
- investigating Mar 06, 2026, 01:15 AM UTC
Please be informed that your customers might currently experience higher than expected latency in the processing of transactions and, potentially, a number of time-outs since 23:10 CET. Our dedicated teams are working hard on this with the aim to restore the activity to normal operating conditions. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding and patience.
- resolved Mar 06, 2026, 07:00 AM UTC
We would like to inform you that your customers may have experienced time-outs or higher than expected latency for processing transactions between 23:10 05/03/2026 and 03:35 CET 06/03/2026. All transactions that were not affected by a time-out have been successfully processed and have the correct statuses. The service has been restored to normal operating conditions. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
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