Resolved after 54 minutes, affecting Direct Server to server API and Direct Client API and 1 more, on March 29, 2026.
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via BCC and Banksys on 29/03/2026 between 03:00 and 05:00 CEST. We confirm that as of 05:00 CEST on 29/03/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.
Affected components
Update timeline
- identified Mar 29, 2026, 03:02 AM UTC
We would like to inform you about an ongoing issue with BCC and Banksys transaction processing as from 03:00 CEST on 29/03/2026. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.
- resolved Mar 29, 2026, 03:57 AM UTC
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via BCC and Banksys on 29/03/2026 between 03:00 and 05:00 CEST. We confirm that as of 05:00 CEST on 29/03/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.
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