Ingenico incident

Service interruption with Trésor Public

Resolved after 16 minutes, affecting Trésor Public - Banque de France, on September 4, 2026.

resolved Sep 04, 2026, 09:39 AM UTC

Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Trésor Public on 04/09/2026 between 10:59 and 11:18 CEST. We confirm that as of 11:18 CEST on 04/06/2026, normal service has been resumed and your customers will now be able to make payments normally. We confirm that the issue has an external responsibility (independent of Worldline).

Started
Sep 04, 2026, 09:23 AM UTC
Resolved
Sep 04, 2026, 09:39 AM UTC
Duration
16m
Detected by Pingoru
Sep 04, 2026, 09:23 AM UTC

Affected components

Trésor Public - Banque de France

Update timeline

  1. identified Sep 04, 2026, 09:23 AM UTC

    We would like to inform you about an ongoing issue with Trésor Public transaction processing as from 10:59 CEST on 04/09/2026. We are investigating the situation with the highest priority. An update will be provided shortly. We confirm that the issue has an external responsibility (independent of Worldline).

  2. resolved Sep 04, 2026, 09:39 AM UTC

    Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Trésor Public on 04/09/2026 between 10:59 and 11:18 CEST. We confirm that as of 11:18 CEST on 04/06/2026, normal service has been resumed and your customers will now be able to make payments normally. We confirm that the issue has an external responsibility (independent of Worldline).

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