Ingenico incident

Worldline Payment Platform perturbation

Resolved after 13 hours 37 minutes, affecting Direct Server to server API and Direct Client API and 1 more, on September 2, 2026.

identified Sep 02, 2026, 04:33 PM UTC

We are continuing to work on a fix for this issue.

Started: Sep 02, 2026, 04:32 PM UTC
Resolved: Sep 03, 2026, 06:10 AM UTC
Duration: 13h 37m
Detected by Pingoru: Sep 02, 2026, 04:32 PM UTC

Affected components

Direct Server to server APIDirect Client APIDirect Hosted Payment PagesDirect Hosted Tokenization PagesWorldline Batch transaction processingWorldline e-TerminalWorldline Ecommerce Payment PagesWorldline DirectLink API'sWorldline FlexCheckout

Update timeline

identified Sep 02, 2026, 04:32 PM UTC

We would like to inform you that we observed temporary perturbations in processing payments on the Worldline (WLOP) platform. A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to restore the activity to normal operating conditions. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding and patience.
identified Sep 02, 2026, 04:33 PM UTC

We are continuing to work on a fix for this issue.

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