Resolved after 4 hours 21 minutes, affecting DNS Resolution - São Paulo, Brazil, on August 28, 2025.
The traffic rerouting issue in São Paulo has been resolved. The cause was identified as a third-party ISP issue, which has since been addressed, and normal routing is now fully restored.
Affected components
Update timeline
- investigating Aug 28, 2025, 03:17 AM UTC
We are investigating a partial traffic rerouting issue in São Paulo. We apologize for any inconvenience this may cause and assure you that our team is actively working to resolve it as quickly as possible. Impact: Customers attempting to connect to our Global Anycast IP addresses (52.119.40.100 & 103.80.5.100) may experience traffic being rerouted to the nearest locations. Please note that no service interruption is expected. If you are experiencing a service impact or require further assistance, please contact our support team at https://support.infoblox.com/ .
- resolved Aug 28, 2025, 07:38 AM UTC
The traffic rerouting issue in São Paulo has been resolved. The cause was identified as a third-party ISP issue, which has since been addressed, and normal routing is now fully restored.
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