Incognia incident

Increased response time and unknown-risk assessments

Resolved after 29 days 4 hours, affecting Incognia service, on June 11, 2026.

resolved Jul 10, 2026, 06:11 PM UTC

One internal component failed, leading to an increase in the API's response time and an increase in the unknown-risk responses during this period. The affected endpoints are:\n- /v1/user/:id/status\n- /v1/user/:id/trusted-location\n- /v2/onboarding/signups\n- /v2/onboarding/signups/:id\n- /v2/authentication/transaction Impacted: APIs

Started: Jun 11, 2026, 01:33 PM UTC
Resolved: Jul 10, 2026, 06:11 PM UTC
Duration: 29d 4h
Detected by Pingoru: Jun 11, 2026, 01:33 PM UTC

Affected components

Incognia service

Update timeline

resolved Jul 10, 2026, 06:11 PM UTC

One internal component failed, leading to an increase in the API's response time and an increase in the unknown-risk responses during this period. The affected endpoints are:\n- /v1/user/:id/status\n- /v1/user/:id/trusted-location\n- /v2/onboarding/signups\n- /v2/onboarding/signups/:id\n- /v2/authentication/transaction Impacted: APIs

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