[INC-930] SIEM Log Issue Detected in APAC region

Update timeline

1. investigating Oct 30, 2025, 10:24 AM UTC

   We have discovered a potential issue affecting SIEM (Security Information and Event Management) Logs. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

2. identified Oct 30, 2025, 11:22 AM UTC

   We have identified the source of the issue affecting SIEM Logs which may result in a log access disruption for some customers . Technical teams are planning remedial action. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

3. monitoring Oct 30, 2025, 11:53 AM UTC

   Technical teams have performed remedial actions and SIEM logs are returning to normal operations. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

4. resolved Oct 30, 2025, 01:07 PM UTC

   This issue has been resolved. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.