Imagine Learning Outage History
Imagine Learning is up right nowPingoru has recorded 71 incidents for Imagine Learning: 67 in the last 12 months and 12 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 10 | 242 of 720 (34%) |
| May 2026 | 4 | 94 of 744 (13%) |
| June 2026 | 2 | 79 of 720 (11%) |
| July 2026 | 3 | 10 of 744 (1%) |
| August 2026 | 2 | 8 of 744 (1%) |
| September 2026 | 9 | 22 of 720 (3%) |
| October 2026 | 1 | 8 of 591 (1%) |
Incidents, newest first
Minor January 14, 2026 Twig Science - Unable to Create Enrollments With CSV 1h 6m Twig Science
Started Jan 14, 2026, 03:40 PM UTC· resolved Jan 14, 2026, 04:46 PM UTC
- investigating Jan 14, 2026, 03:40 PM UTC
Our team is actively investigating an issue impacting districts that use CSV uploads to create enrollments for Twig Science. We apologize for the inconvenience and will provide an update soon.
- identified Jan 14, 2026, 04:31 PM UTC
Our team has identified the cause of the issue and are preparing to deploy a solution. We will continue to update progress.
- resolved Jan 14, 2026, 04:46 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Major January 9, 2026 Imagine Edgenuity and Imagine EdgeEX - Administrators Reports Not Loading 28m Imagine Edgenuity, Imagine EdgeEX
Started Jan 09, 2026, 01:47 PM UTC· resolved Jan 09, 2026, 02:16 PM UTC
- investigating Jan 09, 2026, 01:47 PM UTC
Our team is actively investigating an issue causing Administrator Reports to not load in Imagine Edgenuity and Imagine EdgeEX. We apologize for the inconvenience and will provide an update as soon as possible.
- resolved Jan 09, 2026, 02:16 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Major January 6, 2026 Imagine Edgenuity and Imagine EdgeEX - Some Users Cannot Log In via ClassLink 1d 21h Imagine Edgenuity, Imagine EdgeEX
Started Jan 06, 2026, 08:34 PM UTC· resolved Jan 08, 2026, 05:54 PM UTC
- identified Jan 06, 2026, 08:34 PM UTC
Our team is actively investigating an issue impacting users of Imagine Edgenuity and Imagine EdgeEX. Some users cannot log in via ClassLink. We apologize for the inconvenience and will provide an update soon.
- identified Jan 06, 2026, 08:47 PM UTC
We are continuing to work on a fix for this issue.
- investigating Jan 06, 2026, 08:55 PM UTC
We are currently investigating this issue.
- investigating Jan 06, 2026, 10:41 PM UTC
In partnership with ClassLink, we’ve determined the root cause appears to be related to ClassLink. Their team is actively working with affected districts. We are closely monitoring the situation and will provide updates as more information becomes available.
- resolved Jan 08, 2026, 05:54 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. ClassLink will continue to work any additional issues. We apologize for the prior inconvenience.
Notice December 26, 2025 ClassLink SSO experiencing issues 3h 53m
Started Dec 26, 2025, 11:04 PM UTC· resolved Dec 27, 2025, 02:58 AM UTC
- investigating Dec 26, 2025, 11:04 PM UTC
ClassLink services are currently degraded. For more information, please visit their status page: status.classlink.com
- monitoring Dec 26, 2025, 11:18 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Dec 27, 2025, 12:04 AM UTC
ClassLink services are currently degraded. For more information, please visit their status page: status.classlink.com
- resolved Dec 27, 2025, 02:58 AM UTC
This incident has been resolved.
Minor December 18, 2025 Imagine Edgenuity - Educators Experiencing Slow Response Times 1d 2h Imagine Edgenuity
Started Dec 18, 2025, 07:25 PM UTC· resolved Dec 19, 2025, 09:42 PM UTC
- investigating Dec 18, 2025, 07:25 PM UTC
Our team is actively investigating an issue impacting users of Imagine Edgenuity. Educators are currently experiencing slow response times and intermittent page errors. We apologize for the inconvenience and will provide an update soon.
- monitoring Dec 19, 2025, 01:46 AM UTC
Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- resolved Dec 19, 2025, 09:42 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Major December 16, 2025 Imagine MyPath K-12 and Imagine Purpose K-5 - Educators Unable To View Student Progress 45m Imagine MyPath K-12, Imagine Purpose K-5
Started Dec 16, 2025, 11:51 PM UTC· resolved Dec 17, 2025, 12:36 AM UTC
- investigating Dec 16, 2025, 11:51 PM UTC
Our team is actively investigating an issue impacting users of Imagine MyPath K-12 and Imagine Purpose K-5. Educators are currently unable to view Student Progress contents. We apologize for the inconvenience and will provide an update soon.
- monitoring Dec 17, 2025, 12:21 AM UTC
Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- resolved Dec 17, 2025, 12:36 AM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Major December 16, 2025 Users are Unable to Access Formative Assessments in Imagine MyPath K-12 and Imagine+ Assessment 23m Imagine MyPath K-12, Imagine+ Assessment
Started Dec 16, 2025, 04:34 PM UTC· resolved Dec 16, 2025, 04:57 PM UTC
- investigating Dec 16, 2025, 04:34 PM UTC
Our team is actively investigating an issue impacting users of Imagine MyPath K-12 and Imagine+ Assessment. Users may not be able to access formative assessments. We apologize for the inconvenience and will provide an update soon.
- monitoring Dec 16, 2025, 04:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 16, 2025, 04:57 PM UTC
This incident has been resolved.
Major December 11, 2025 Imagine Edgenuity, Imagine EdgeEX - Educator Login and Slowness Issues 19m Imagine Edgenuity, Imagine EdgeEX
Started Dec 11, 2025, 05:35 PM UTC· resolved Dec 11, 2025, 05:54 PM UTC
- investigating Dec 11, 2025, 05:35 PM UTC
Our team is actively investigating the login issues and slowness impacting some educators on Imagine Edgenuity and Imagine EdgeEX. Thank you for your patience—we’ll provide an update shortly.
- monitoring Dec 11, 2025, 05:53 PM UTC
Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- resolved Dec 11, 2025, 05:54 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Notice December 6, 2025 Imagine Edgenuity and Imagine EdgeEX - Plagiarism Results Not Returning 7m Imagine Edgenuity, Imagine Instructional Services, Giant Campus, Imagine EdgeEX and 3 more
Started Dec 06, 2025, 05:26 PM UTC· resolved Dec 06, 2025, 05:33 PM UTC
- investigating Dec 06, 2025, 05:26 PM UTC
The plagiarism checker used for Imagine Edgenuity and Imagine EdgeEX writing activities is currently not returning results. We are working with the vendor to resolve the issue as quickly as possible. Students can continue progressing through their coursework. Teachers who rely on plagiarism reports will be affected until the issue is fixed. We will share updates as soon as more information is available. Thank you for your patience.
- resolved Dec 06, 2025, 05:33 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Major November 21, 2025 Imagine Edgenuity and Imagine EdgeEX - Some Users Having Issues Logging In with Clever SSO 7h 52m Imagine Edgenuity, Imagine EdgeEX
Started Nov 21, 2025, 02:41 PM UTC· resolved Nov 21, 2025, 10:34 PM UTC
- investigating Nov 21, 2025, 02:41 PM UTC
We are currently investigating an issue affecting some Imagine Edgenuity and Imagine EdgeEX users who log in through Clever SSO. In certain cases, users may be immediately logged out after attempting to sign in. Clearing or removing browser cookies has been shown to resolve the issue for many users, but our team is continuing to investigate the root cause. We apologize for the inconvenience and appreciate your patience. We will provide an update as soon as more information is available.
- identified Nov 21, 2025, 03:34 PM UTC
Our team has identified the cause of the issue and are preparing to deploy a solution. We will continue to update progress.
- monitoring Nov 21, 2025, 04:38 PM UTC
Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- resolved Nov 21, 2025, 10:34 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Notice November 18, 2025 eDynamic Learning Courses were not Loading 3h 37m Imagine Edgenuity
Started Nov 18, 2025, 02:47 PM UTC· resolved Nov 18, 2025, 06:24 PM UTC
- monitoring Nov 18, 2025, 02:47 PM UTC
This morning, a major internet service provider outage was causing issues loading content in eDynamic Learning elective courses. The provider appears to be recovering and content is loading now. We are monitoring the situation and will update if there is any further impact.
- resolved Nov 18, 2025, 06:24 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Minor November 14, 2025 Imagine Math - Educator reports do not reflect recent activity 1d 1h Imagine Math, Imagine Math Facts
Started Nov 14, 2025, 01:39 PM UTC· resolved Nov 15, 2025, 02:41 PM UTC
- investigating Nov 14, 2025, 01:39 PM UTC
We are currently investigating an issue where educator reports do not reflect recent activity. Students are still able to use Imagine Math and Imagine Math Facts.
- identified Nov 14, 2025, 02:45 PM UTC
The issue has been identified and the reports are processing but we expect it will take up to 24 hours to get caught up. There will not be any data loss and students are still able to use Imagine Math and Imagine Math Facts.
- resolved Nov 15, 2025, 02:41 PM UTC
We are happy to report that educator reports are no longer delayed. We apologize for the prior inconvenience.
Major October 20, 2025 Global AWS Outage Impacting Multiple Products and Features 7h 25m Imagine Edgenuity, Imagine MyPath K-12, Imagine Instructional Services, Imagine EdgeEX and 3 more
Started Oct 20, 2025, 04:44 PM UTC· resolved Oct 21, 2025, 12:09 AM UTC
- investigating Oct 20, 2025, 04:44 PM UTC
We are aware of the global AWS outage currently affecting multiple technology platforms. While Imagine Learning’s core platforms remain stable and fully operational, some third-party tools that integrate with our products — including ClassLink, Clever, and certain assessment services — may experience intermittent disruptions. We are monitoring the situation closely and will post updates here if anything changes. Thank you for your patience as we navigate this broader cloud infrastructure issue.
- resolved Oct 21, 2025, 12:09 AM UTC
We have confirmed with our third-party vendors that all systems are operating normally. Users may now resume activities without issue.
Critical October 20, 2025 Twig Science unable to load site 1h 23m Twig Science
Started Oct 20, 2025, 01:35 PM UTC· resolved Oct 20, 2025, 02:59 PM UTC
- investigating Oct 20, 2025, 01:35 PM UTC
Our team is actively investigating an issue impacting users of Twig Science. All users are unable to load the site and are not able to log in. We apologize for the inconvenience and will provide an update soon.
- monitoring Oct 20, 2025, 02:04 PM UTC
Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- resolved Oct 20, 2025, 02:59 PM UTC
This incident has been resolved.
Notice October 15, 2025 Clever SSO experiencing issues 2h 51m
Started Oct 15, 2025, 05:21 PM UTC· resolved Oct 15, 2025, 08:12 PM UTC
- investigating Oct 15, 2025, 05:21 PM UTC
We have been notified by Clever that their service is degraded. For more information, please visit their status page: status.clever.com
- resolved Oct 15, 2025, 08:12 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Major October 14, 2025 Imagine Learning Classroom - Educators Experiencing Wiki Access and Content Issues 4h 44m Imagine Learning EL Education, Imagine Learning Illustrative Mathematics
Started Oct 14, 2025, 03:14 PM UTC· resolved Oct 14, 2025, 07:59 PM UTC
- investigating Oct 14, 2025, 03:14 PM UTC
Our team is actively investigating an issue impacting users of products supported by the Imagine Learning Classroom. Educators are currently experiencing issues with access to the wiki and missing content. This is only impacting EL Education content. The current workaround is to go back to the parent wiki page, and then navigate to the appropriate link. We apologize for the inconvenience and will provide an update soon.
- investigating Oct 14, 2025, 03:30 PM UTC
Further investigation has determined that other curriculum may be impacted, including content from Illustrative Mathematics.
- identified Oct 14, 2025, 04:04 PM UTC
Our team has identified the cause of the issue and are preparing to deploy a solution. We will continue to update progress.
- monitoring Oct 14, 2025, 04:22 PM UTC
Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- resolved Oct 14, 2025, 07:59 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.