Imagine Learning Outage History
Imagine Learning is up right nowPingoru has recorded 71 incidents for Imagine Learning: 67 in the last 12 months and 12 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 10 | 242 of 720 (34%) |
| May 2026 | 4 | 94 of 744 (13%) |
| June 2026 | 2 | 79 of 720 (11%) |
| July 2026 | 3 | 10 of 744 (1%) |
| August 2026 | 2 | 8 of 744 (1%) |
| September 2026 | 9 | 22 of 720 (3%) |
| October 2026 | 1 | 8 of 520 (1%) |
Incidents, newest first
Minor October 5, 2026 Imagine Math - Rostering updates delayed 7h 39m Imagine Learning EL Education, Imagine Learning Guidebooks, Imagine Learning Illustrative Mathematics, Imagine Learning Odell Education and 1 more
Started Oct 05, 2026, 12:56 PM UTC· resolved Oct 05, 2026, 08:36 PM UTC
- investigating Oct 05, 2026, 12:56 PM UTC
We are investigating an issue causing delays with rostering updates in Imagine Math. Recent roster changes may not be reflected yet. Imagine Math remains available, and no data loss is expected. We will provide an update soon. Our team is actively working to resolve the issue. We apologize for the inconvenience and will provide another update as soon as more information is available.
- investigating Oct 05, 2026, 01:04 PM UTC
We are continuing to investigate this issue.
- identified Oct 05, 2026, 01:07 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 05, 2026, 05:30 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 05, 2026, 06:04 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 05, 2026, 08:36 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Major September 24, 2026 Twig Science - Users Cannot Log In to Twig Elementary 4h 44m Twig Science
Started Sep 24, 2026, 04:22 PM UTC· resolved Sep 24, 2026, 09:06 PM UTC
- investigating Sep 24, 2026, 04:22 PM UTC
Our team is actively investigating an issue impacting users of Twig Science. Users cannot log in to Twig Elementary. We apologize for the inconvenience and will provide an update soon.
- monitoring Sep 24, 2026, 04:36 PM UTC
Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- resolved Sep 24, 2026, 09:06 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Major September 22, 2026 Imagine Odysseyware and Ignite Virtual Academy - New Users Cannot Log In 1h 33m Ignitia Virtual Academy, Imagine Odysseyware
Started Sep 22, 2026, 06:10 PM UTC· resolved Sep 22, 2026, 07:43 PM UTC
- investigating Sep 22, 2026, 06:10 PM UTC
Our team is actively investigating an issue impacting users of Imagine Odysseyware and Ignite Virtual Academy. Recently created users cannot log in to Imagine Odysseyware. We apologize for the inconvenience and will provide an update soon.
- monitoring Sep 22, 2026, 06:19 PM UTC
Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- resolved Sep 22, 2026, 07:43 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Major September 22, 2026 Imagine Instructional Services and Academies - Some Users Cannot Launch Imagine Edgenuity Courses 1h 40m Imagine Instructional Services, Brightspire Virtual Schools, Giant Campus, Ignitia Virtual Academy and 2 more
Started Sep 22, 2026, 05:18 PM UTC· resolved Sep 22, 2026, 06:58 PM UTC
- investigating Sep 22, 2026, 05:18 PM UTC
Our team is actively investigating an issue impacting users of Imagine Instructional Services and Academies. Some users cannot launch Imagine Edgenuity courses. Some may see a blank screen, and others are returned to Genius. We apologize for the inconvenience and will provide an update soon.
- monitoring Sep 22, 2026, 06:19 PM UTC
Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- resolved Sep 22, 2026, 06:58 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Major September 18, 2026 Imagine Learning Classroom - Some Users Experience Errors 1h 47m Imagine Learning EL Education, Imagine Learning Guidebooks, Imagine Learning Illustrative Mathematics, Imagine Learning Odell Education
Started Sep 18, 2026, 02:48 PM UTC· resolved Sep 18, 2026, 04:35 PM UTC
- investigating Sep 18, 2026, 02:48 PM UTC
Our team is actively investigating an issue impacting users of products supported by the Imagine Learning Classroom. Some users are experiencing errors in page loading, others have pages loading slowly, and others have not issues. We apologize for the inconvenience and will provide an update soon.
- identified Sep 18, 2026, 03:26 PM UTC
Our team has identified the cause of the issue and are preparing to deploy a solution. We will continue to update progress.
- monitoring Sep 18, 2026, 03:48 PM UTC
Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- resolved Sep 18, 2026, 04:35 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Major September 16, 2026 IL On Demand - Degraded Performance due to Salesforce 1h 16m Professional Learning Self Service, Product Allocation Self Service
Started Sep 16, 2026, 12:12 PM UTC· resolved Sep 16, 2026, 01:29 PM UTC
- identified Sep 16, 2026, 12:12 PM UTC
We are currently experiencing intermittent performance degradation resulting from an incident on Salesforce's platform. Salesforce's technical team has been notified and is actively investigating the issue to implement a resolution. Please note that this disruption may also affect educators access to ILOD-related features and functionality that depend on Salesforce services. We apologize for the inconvenience and will provide an update soon.
- monitoring Sep 16, 2026, 12:52 PM UTC
Salesforce has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- monitoring Sep 16, 2026, 01:06 PM UTC
Salesforce has restored service, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- resolved Sep 16, 2026, 01:29 PM UTC
Salesforce has restored service and system performance has remained stable following one hour of monitoring. The intermittent degradation impacting Salesforce and related ILOD functionality appears to be resolved. We will continue to monitor, but no further impact is expected at this time. We apologize for the prior inconvenience.
Critical September 14, 2026 Imagine Learning Classroom - Users Cannot Log In or Use Applications 2h 15m Imagine Learning EL Education, Imagine Learning Guidebooks, Imagine Learning Illustrative Mathematics, Imagine Learning Odell Education
Started Sep 14, 2026, 05:37 PM UTC· resolved Sep 14, 2026, 07:52 PM UTC
- investigating Sep 14, 2026, 05:37 PM UTC
Our team is actively investigating an issue impacting users of products supported by the Imagine Learning Classroom. Users see an error message when they attempt log in or use the IL Classroom applications. We apologize for the inconvenience and will provide an update soon.
- monitoring Sep 14, 2026, 05:43 PM UTC
Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- identified Sep 14, 2026, 05:54 PM UTC
Some users are still experience issues. We are continuing to investigate. We will continue to update progress.
- monitoring Sep 14, 2026, 06:06 PM UTC
Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- resolved Sep 14, 2026, 07:52 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Minor September 11, 2026 Imagine Edgenuity and EdgeEX - Essay Scoring is Delayed 7h 16m Imagine Edgenuity, Imagine EdgeEX
Started Sep 11, 2026, 02:36 PM UTC· resolved Sep 11, 2026, 09:52 PM UTC
- investigating Sep 11, 2026, 02:36 PM UTC
Our team is actively investigating an issue impacting users of Imagine EdgeEX and Edgenuity. Automated essay scoring may be delayed due to to issues with one of our partner services. We apologize for the inconvenience and will provide an update soon.
- monitoring Sep 11, 2026, 06:58 PM UTC
The scoring is working as expected, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- resolved Sep 11, 2026, 09:52 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Minor September 11, 2026 Imagine Edgenuity : Some Educators Are Not Able To Unlock Their Student's Assessments 1h 28m Imagine Edgenuity, Imagine Instructional Services, Brightspire Virtual Schools, Giant Campus and 3 more
Started Sep 11, 2026, 01:55 PM UTC· resolved Sep 11, 2026, 03:24 PM UTC
- investigating Sep 11, 2026, 01:55 PM UTC
Our team is actively investigating an issue impacting users of Imagine Edgenuity. Some educators are not able to unlock their student's assessments We apologize for the inconvenience and will provide an update soon.
- identified Sep 11, 2026, 02:17 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 11, 2026, 02:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 11, 2026, 03:24 PM UTC
This incident has been resolved.
Major September 1, 2026 Imagine Math - Users in Pre-K to 2nd Grade Experiencing Error Message After Signing In 1h 13m Imagine Math
Started Sep 01, 2026, 07:16 PM UTC· resolved Sep 01, 2026, 08:29 PM UTC
- investigating Sep 01, 2026, 07:16 PM UTC
Our team is actively investigating an issue impacting users of Imagine Math. Pre-K through 2nd grade users may experience an error message after signing in. We apologize for the inconvenience and will provide an update soon.
- identified Sep 01, 2026, 07:35 PM UTC
Our team has identified the cause of the issue and are preparing to deploy a solution. We will continue to update progress.
- monitoring Sep 01, 2026, 07:42 PM UTC
Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- resolved Sep 01, 2026, 08:29 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Minor August 28, 2026 Imagine EdgeEX - Some Completed Activities Presenting Grading Alerts 7h 11m Imagine Instructional Services, Imagine EdgeEX
Started Aug 28, 2026, 03:11 PM UTC· resolved Aug 28, 2026, 10:22 PM UTC
- investigating Aug 28, 2026, 03:11 PM UTC
Our team is actively investigating an issue impacting users of Imagine EdgeEX. Educators are seeing grading alerts for completed activities. We apologize for the inconvenience and will provide an update soon.
- identified Aug 28, 2026, 03:25 PM UTC
Our team has identified the cause of the issue and are preparing to deploy a solution. We will continue to update progress.
- monitoring Aug 28, 2026, 07:55 PM UTC
Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- resolved Aug 28, 2026, 10:22 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Major August 10, 2026 Imagine Español - Users Unable To Work On Activities 53m Imagine Español
Started Aug 10, 2026, 06:50 PM UTC· resolved Aug 10, 2026, 07:44 PM UTC
- investigating Aug 10, 2026, 06:50 PM UTC
Our team is actively investigating an issue impacting users of Imagine Español. Any user starting new lessons will see errors. We apologize for the inconvenience and will provide an update soon.
- investigating Aug 10, 2026, 07:43 PM UTC
We are continuing to investigate this issue.
- resolved Aug 10, 2026, 07:44 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Major July 23, 2026 Imagine Edgenuity Assessments not accessible for some students 3h 53m Imagine Edgenuity, Imagine EdgeEX
Started Jul 23, 2026, 04:28 PM UTC· resolved Jul 23, 2026, 08:22 PM UTC
- investigating Jul 23, 2026, 04:28 PM UTC
Our team is actively investigating an issue impacting users of Imagine Edgenuity. Students using the Proctorio lockdown browser are down Students in districts with the Proctorio lockdown browser enabled are unable to launch Quizzes, Tests, and Exams. Proctorio will be updating its status page on this shortly: https://uptime.proctorio.com/
- investigating Jul 23, 2026, 05:48 PM UTC
Our team has not yet identified the cause of the issue on the Proctorio end. We will continue to update you on progress. For now, we are watching the Proctorio outage using an independent monitoring service: https://statusgator.com/services/proctorio Your patience is appreciated.
- investigating Jul 23, 2026, 07:00 PM UTC
We are continuing to investigate this issue.
- resolved Jul 23, 2026, 08:22 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Minor July 6, 2026 Imagine Odysseyware - Educators and Administrators Cannot View Messages and Some Alerts 2h 52m Imagine Odysseyware
Started Jul 06, 2026, 03:15 PM UTC· resolved Jul 06, 2026, 06:08 PM UTC
- investigating Jul 06, 2026, 03:15 PM UTC
Our team is actively investigating an issue impacting Educators and Administrators of Imagine Odysseyware. Educators and Administrators cannot view messages, and some educators cannot view Student Alerts. We apologize for the inconvenience and will provide an update soon.
- monitoring Jul 06, 2026, 04:56 PM UTC
Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- resolved Jul 06, 2026, 06:08 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Critical July 1, 2026 Multiple Products - Some students cannot complete activities 3h 29m Imagine MyPath K-12, Imagine EdgeEX, Imagine+ Assessment
Started Jul 01, 2026, 01:35 PM UTC· resolved Jul 01, 2026, 05:05 PM UTC
- investigating Jul 01, 2026, 01:35 PM UTC
Our team is actively investigating an issue impacting users of Imagine EdgeEX. Some of the students are facing delays and errors while performing their actions. We apologize for the inconvenience and will provide an update soon.
- investigating Jul 01, 2026, 01:55 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 01, 2026, 02:33 PM UTC
A fix has been implemented and we are monitoring its results.
- resolved Jul 01, 2026, 05:05 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Minor June 15, 2026 Imagine Edgenuity - Some Users are Experiencing Issues with Login, Slowness, and Errors 3d 6h Imagine Edgenuity, Imagine Instructional Services, Brightspire Virtual Schools, Giant Campus and 4 more
Started Jun 15, 2026, 04:04 PM UTC· resolved Jun 18, 2026, 10:12 PM UTC
- investigating Jun 15, 2026, 04:04 PM UTC
Our team is actively investigating an issue impacting users of Imagine Edgenuity. Some users are experiencing issues with login, slowness, or erros. We apologize for the inconvenience and will provide an update soon.
- monitoring Jun 15, 2026, 04:21 PM UTC
Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- monitoring Jun 17, 2026, 09:02 PM UTC
Isolated incidents where some users experience issues with login, slowness, or errors.
- resolved Jun 18, 2026, 10:12 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Minor June 2, 2026 IL Classroom - Teacher Assignment Page Slow Loading 1h 16m Imagine Learning EL Education, Imagine Learning Guidebooks, Imagine Learning Illustrative Mathematics, Imagine Learning Odell Education
Started Jun 02, 2026, 05:33 PM UTC· resolved Jun 02, 2026, 06:49 PM UTC
- investigating Jun 02, 2026, 05:33 PM UTC
Our team is actively investigating an issue impacting users of IL Classroom products. The assignment page is loading slowly for teachers. We apologize for the inconvenience and will provide an update soon.
- resolved Jun 02, 2026, 06:49 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Minor May 29, 2026 Imagine EdgeEX - Students cannot open activities 15m Imagine EdgeEX
Started May 29, 2026, 11:33 PM UTC· resolved May 29, 2026, 11:48 PM UTC
- investigating May 29, 2026, 11:33 PM UTC
Our team is actively investigating an issue impacting users of Imagine EdgeEX. Students cannot open activities. We apologize for the inconvenience and will provide an update soon.
- monitoring May 29, 2026, 11:43 PM UTC
Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- resolved May 29, 2026, 11:48 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Major May 26, 2026 Imagine Illustrative Mathematics 6-8 - Users Cannot Access Product 36m Imagine Learning Illustrative Mathematics
Started May 26, 2026, 05:51 PM UTC· resolved May 26, 2026, 06:28 PM UTC
- investigating May 26, 2026, 05:51 PM UTC
Our team is actively investigating an issue for Imagine Illustrative Mathematics specific to 6-8. Users cannot access the product. We apologize for the inconvenience and will provide an update soon.
- monitoring May 26, 2026, 06:18 PM UTC
Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- monitoring May 26, 2026, 06:18 PM UTC
We are continuing to monitor for any further issues.
- resolved May 26, 2026, 06:28 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Major May 20, 2026 Instructional Services and Academies - Some Students Cannot Open Imagine Edgenuity 1d 2h Imagine Instructional Services, Brightspire Virtual Schools, Giant Campus, Ignitia Virtual Academy and 2 more
Started May 20, 2026, 04:55 PM UTC· resolved May 21, 2026, 07:29 PM UTC
- investigating May 20, 2026, 04:55 PM UTC
Our team is actively investigating an issue impacting Instructional Services and Academies. Some students receive an error message when they attempt to open Imagine Edgenuity courses. Users can clear their browser cookies to resolve this situation temporarily. The team is preparing a more permanent solution as well. We apologize for the inconvenience and will provide an update soon.
- monitoring May 21, 2026, 06:19 PM UTC
Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- resolved May 21, 2026, 07:29 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Critical May 7, 2026 Imagine Learning Classroom - Users Cannot Log In 1h 33m Imagine Learning EL Education, Imagine Learning Guidebooks, Imagine Learning Illustrative Mathematics, Imagine Learning Odell Education
Started May 07, 2026, 05:30 PM UTC· resolved May 07, 2026, 07:03 PM UTC
- investigating May 07, 2026, 05:30 PM UTC
Our team is actively investigating an issue impacting users of products supported by the Imagine Learning Classroom. Users cannot log in. We apologize for the inconvenience and will provide an update soon.
- monitoring May 07, 2026, 05:41 PM UTC
Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- resolved May 07, 2026, 07:03 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Critical April 30, 2026 Imagine Edgenuity and Imagine EdgeEX - students and teachers experiencing errors 6h 23m Imagine Edgenuity, Imagine Instructional Services, Brightspire Virtual Schools, Giant Campus and 5 more
Started Apr 30, 2026, 04:21 PM UTC· resolved Apr 30, 2026, 10:45 PM UTC
- investigating Apr 30, 2026, 04:21 PM UTC
Our team is actively investigating an issue impacting users of Imagine Edgenuity, Imagine EdgeEX. Students and teacher are experiencing errors. We apologize for the inconvenience and will provide an update soon.
- resolved Apr 30, 2026, 10:45 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Minor April 29, 2026 Imagine MyPath and Imagine Español - Student Usage Reports are Not Accurate 4d Imagine MyPath K-12, Imagine Español
Started Apr 29, 2026, 04:16 PM UTC· resolved May 03, 2026, 05:02 PM UTC
- investigating Apr 29, 2026, 04:16 PM UTC
Our team is actively investigating an issue impacting users of Imagine MyPath and Imagine Español. Student usage reports are not displaying accurate information. We apologize for the inconvenience and will provide an update soon.
- identified Apr 29, 2026, 04:42 PM UTC
Our team has identified the cause of the issue and are preparing to deploy a solution. We will continue to update progress.
- monitoring Apr 29, 2026, 06:51 PM UTC
Reporting data generated going forward is now accurate. Any missing or incorrect data from the period beginning Saturday, April 25 through today will be backfilled and corrected by end of day Friday, May 1. Thank you for your patience.
- resolved May 03, 2026, 05:02 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Minor April 24, 2026 Imagine Edgenuity Scoring Alerts Appearing for Auto-Graded Activities 2h 59m Imagine Edgenuity, Imagine Instructional Services, Brightspire Virtual Schools, Giant Campus and 3 more
Started Apr 24, 2026, 03:13 PM UTC· resolved Apr 24, 2026, 06:13 PM UTC
- investigating Apr 24, 2026, 03:13 PM UTC
Our team is actively investigating an issue impacting users of Imagine Edgenuity. Educators - Some Imagine Edgenuity courses have scoring alerts appearing for uncounted or auto-graded activities. We apologize for the inconvenience and will provide an update soon.
- identified Apr 24, 2026, 03:14 PM UTC
Our team has identified the cause of the issue and are preparing to deploy a solution. We will continue to update progress.
- monitoring Apr 24, 2026, 05:34 PM UTC
Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
- resolved Apr 24, 2026, 06:13 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.
Minor April 9, 2026 Imagine Edgenuity - Schedules Created by Administrators not Running 7d 4h Imagine Edgenuity
Started Apr 09, 2026, 07:21 PM UTC· resolved Apr 17, 2026, 12:14 AM UTC
- investigating Apr 09, 2026, 07:21 PM UTC
Schedules are currently not running. Our team is actively working to restore functionality. We’ll share an update as soon as more information is available.
- resolved Apr 17, 2026, 12:14 AM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.