IgniteTech incident
"Unexpected Error" When Accessing specific User Content
Notice Vendor's status page →
Resolved after 1 day 6 hours, affecting Jive Cloud US Region, on November 18, 2024.
We are continuing to monitor for any further issues.
Affected components
Jive Cloud US Region
Update timeline
- investigating Nov 18, 2024, 04:57 PM UTC
We are aware of an issue affecting a small number of customers/installations. When attempting to access certain user content, an error message stating "An unexpected error has occurred" may be displayed. Our team is actively investigating the issue.
- monitoring Nov 19, 2024, 08:56 AM UTC
We have implemented a fix for the issue and are now monitoring the results. We sincerely apologize for the inconvenience.
- monitoring Nov 19, 2024, 11:16 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 19, 2024, 11:18 PM UTC
This incident has been resolved.
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