Resolved after 7 hours 15 minutes, affecting ElasticSearch, on June 18, 2025.
We have identified and resolved the issues and cannot reproduce the error anymore. We are monitoring the situation.
Affected components
ElasticSearch
Update timeline
- investigating Jun 18, 2025, 08:24 PM UTC
We are currently investigating an issue affecting the FogBugz search functionality. Users may encounter a 500 Internal Server Error when attempting to search for cases. This issue appears to be impacting all On-Demand (cloud-hosted) users.
- monitoring Jun 18, 2025, 09:52 PM UTC
We have identified and resolved the issues and cannot reproduce the error anymore. We are monitoring the situation.
- resolved Jun 19, 2025, 03:40 AM UTC
The filters and searches are working as expected. The incident is now resolved.
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