Resolved after 10 hours 53 minutes, affecting Search US and Search EU, on June 21, 2025.
The incident has been resolved. Only one customer index is still being rebuilt in the background.
Affected components
Update timeline
- investigating Jun 21, 2025, 05:52 AM UTC
An issue has been reported that is preventing new items from being indexed and added to the cloud search index. We currently believe that all instances using the cloud backend for search operations are affected. We are working on resolving the issue.
- monitoring Jun 21, 2025, 10:08 AM UTC
A root cause was identified; only US instances were affected. Fix was applied, and the search queue is being processed. We are monitoring progress.
- resolved Jun 21, 2025, 04:45 PM UTC
The incident has been resolved. Only one customer index is still being rebuilt in the background.
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