IgniteTech incident

Some Fogbugz sites are failing to load due to JSON API errors

Resolved after 8 hours 13 minutes, affecting API and Website, on September 10, 2025.

monitoring Sep 10, 2025, 08:02 PM UTC

Service has stabilized. Errors from /api/0 (“Could not load /api/0 — 500 Internal Error”) have cleared, and sites are loading normally.

Started: Sep 10, 2025, 07:42 PM UTC
Resolved: Sep 11, 2025, 03:56 AM UTC
Duration: 8h 13m
Detected by Pingoru: Sep 10, 2025, 07:42 PM UTC

Affected components

APIWebsite

Update timeline

investigating Sep 10, 2025, 07:42 PM UTC

We’re investigating elevated 500 responses from the JSON API endpoint /api/0, which is causing site load failures.
monitoring Sep 10, 2025, 08:02 PM UTC

Service has stabilized. Errors from /api/0 (“Could not load /api/0 — 500 Internal Error”) have cleared, and sites are loading normally.
resolved Sep 11, 2025, 03:56 AM UTC

This incident has been resolved.

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