IgniteTech incident
[Fogbugz] Sites are failing to load due to JSON API errors or internal error 500
Critical Vendor's status page →
Resolved after 4 hours 15 minutes, affecting API and Cases/Case History and 1 more, on October 8, 2025.
A fix has been implemented, and we are now monitoring the results.
Affected components
APICases/Case HistoryKilnUser Management
Update timeline
- investigating Oct 08, 2025, 11:00 AM UTC
We have been made aware of an issue with Fogbugz sites failing to load due to JSON API errors or internal error 500 and we are investigating.
- monitoring Oct 08, 2025, 01:37 PM UTC
A fix has been implemented, and we are now monitoring the results.
- resolved Oct 08, 2025, 03:16 PM UTC
This incident has been resolved.
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