Resolved after 40 minutes, affecting Identifi Azure US Status, on July 18, 2025.
On Friday, July 18th, at approximately 2:15 PM EST, Identifi began receiving reports of intermittent timeouts impacting user access. Our investigation determined that a key backend resource had become unresponsive. The affected resource was restored by 5:30 PM EST, and full access to all installations was confirmed by 6:15 PM EST. To prevent future issues, we have implemented enhanced monitoring to detect early signs of similar timeout conditions. We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.
Affected components
Update timeline
- investigating Jul 18, 2025, 09:30 PM UTC
We're currently experiencing a partial outage affecting some of our customers. Our team is actively investigating and working to resolve the issue as quickly as possible. We’ll provide updates as more information becomes available. Thank you for your patience.
- investigating Jul 18, 2025, 09:41 PM UTC
We are continuing to investigate this issue.
- investigating Jul 18, 2025, 10:06 PM UTC
The majority of customers are now able to access their Identifi system. Estimated time for complete access is 7 PM EDT.
- resolved Jul 18, 2025, 10:10 PM UTC
All customers are now able to access their Identifi system.
- postmortem Jul 22, 2025, 08:26 PM UTC
On Friday, July 18th, at approximately 2:15 PM EST, Identifi began receiving reports of intermittent timeouts impacting user access. Our investigation determined that a key backend resource had become unresponsive. The affected resource was restored by 5:30 PM EST, and full access to all installations was confirmed by 6:15 PM EST. To prevent future issues, we have implemented enhanced monitoring to detect early signs of similar timeout conditions. We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.
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