Resolved after 2 hours 3 minutes, affecting Identifi Azure CAN Status, on September 5, 2025.
**Incident Summary** On September 5, 2025, at approximately 6:00 AM US ET \(11:00 UTC\), Identifi became aware of an issue affecting access to tenants within our Canadian Microsoft Azure infrastructure. The incident investigation began at 7:00 AM US ET, and normal operations were fully restored by 9:15 AM US ET. **Root Cause** Azure applied updates to the Identifi hosting infrastructure, which inadvertently exposed a networking configuration issue that disrupted connectivity to a back-end resource. **Resolution and Next Steps** * Identifi has implemented a networking change to address and mitigate the identified issue. * A scheduled process will be established to better manage and control the timing of Azure updates to reduce the risk of recurrence. * Lessons learned from this incident will be incorporated into Identifi’s ongoing infrastructure monitoring and update management practices.
Affected components
Update timeline
- investigating Sep 05, 2025, 11:13 AM UTC
Identifi is aware that all of our Canadian customers cannot access the system. We are actively investigating.
- investigating Sep 05, 2025, 12:11 PM UTC
The Identifi team is continuing to investigate the issue.
- investigating Sep 05, 2025, 01:13 PM UTC
Identifi believes that we have found the issue. Access should be restored. Please contact Support if you encounter any problems.
- resolved Sep 05, 2025, 01:16 PM UTC
This incident has been resolved.
- postmortem Sep 05, 2025, 06:23 PM UTC
**Incident Summary** On September 5, 2025, at approximately 6:00 AM US ET \(11:00 UTC\), Identifi became aware of an issue affecting access to tenants within our Canadian Microsoft Azure infrastructure. The incident investigation began at 7:00 AM US ET, and normal operations were fully restored by 9:15 AM US ET. **Root Cause** Azure applied updates to the Identifi hosting infrastructure, which inadvertently exposed a networking configuration issue that disrupted connectivity to a back-end resource. **Resolution and Next Steps** * Identifi has implemented a networking change to address and mitigate the identified issue. * A scheduled process will be established to better manage and control the timing of Azure updates to reduce the risk of recurrence. * Lessons learned from this incident will be incorporated into Identifi’s ongoing infrastructure monitoring and update management practices.
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