Resolved after 47 minutes, affecting ASN Bank and ING and 1 more, on November 10, 2025.
The previous fix did not provide the desired results. The exact root cause has now been found, though, and a new fix is being applied.
Affected components
Update timeline
- identified Nov 10, 2025, 10:41 AM UTC
Our monitoring has detected an issue with the availability of Rabobank. Users of Rabobank could experience issues when paying with iDEAL.
- identified Nov 10, 2025, 10:46 AM UTC
Multiple Issuers are affected by this issue that is caused by iDEAL Hub. It is being investigated
- identified Nov 10, 2025, 10:53 AM UTC
Also Triodos is affected according to our monitoring. A fix at iDEAL is applied, services should come back afterwards.
- identified Nov 10, 2025, 11:03 AM UTC
Also ASN Bank and RegioBank are affected
- identified Nov 10, 2025, 11:18 AM UTC
The previous fix did not provide the desired results. The exact root cause has now been found, though, and a new fix is being applied.
- resolved Nov 10, 2025, 11:28 AM UTC
This incident was resolved. Availability is back to normal.
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