Resolved after 1 hour 40 minutes, affecting Attribute Providers, on October 20, 2025.
Update - The BiogovID service has been restored, per https://status.incode.com/. We are observing all BiogovID traffic returning to a normal state. We will provide an RCA from the vendor when available.
Affected components
Update timeline
- identified Oct 20, 2025, 06:25 PM UTC
Our primary BiogovID vendor is currently experiencing performance issues relating to the ongoing AWS Outage, leading to transaction failures. We are closely monitoring the situation. Status updates for GovID users can be followed here: https://status.incode.com/
- resolved Oct 20, 2025, 08:05 PM UTC
Update - The BiogovID service has been restored, per https://status.incode.com/. We are observing all BiogovID traffic returning to a normal state. We will provide an RCA from the vendor when available.
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