ID Dataweb incident

Latency on PII Validation Services

Resolved after 1 hour 32 minutes, affecting Attribute Providers, on November 13, 2025.

resolved Nov 13, 2025, 02:54 PM UTC

Experian remains fully operational. The team will continue to actively monitor throughout the day.

Started
Nov 13, 2025, 01:21 PM UTC
Resolved
Nov 13, 2025, 02:54 PM UTC
Duration
1h 32m
Detected by Pingoru
Nov 13, 2025, 01:21 PM UTC

Affected components

Attribute Providers

Update timeline

  1. investigating Nov 13, 2025, 01:21 PM UTC

    We are observing increased latency and timeouts on Experian services. We are in touch with the vendor, and will provide updates in real time.

  2. monitoring Nov 13, 2025, 02:01 PM UTC

    Experian services have returned to normal performance levels. We will continue to actively monitor to ensure no further impact.

  3. resolved Nov 13, 2025, 02:54 PM UTC

    Experian remains fully operational. The team will continue to actively monitor throughout the day.

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