ID Dataweb incident

BiogovID Issues

Resolved after 6 hours 9 minutes, affecting Attribute Providers, on November 18, 2025.

resolved Nov 18, 2025, 08:24 PM UTC

All systems have remained operational since the last update. We will continue to actively monitor throughout the day.

Started
Nov 18, 2025, 02:15 PM UTC
Resolved
Nov 18, 2025, 08:24 PM UTC
Duration
6h 9m
Detected by Pingoru
Nov 18, 2025, 02:15 PM UTC

Affected components

Attribute Providers

Update timeline

  1. identified Nov 18, 2025, 02:15 PM UTC

    Our GovID verification partner is currently experiencing issues due to the ongoing Cloudflare outage. We are in touch with the vendor, and will update as we get more information. More information can be found at the following links: - https://www.cloudflarestatus.com/ - https://status.incode.com/

  2. monitoring Nov 18, 2025, 03:10 PM UTC

    Cloudflare has deployed a solution, which has addressed the issues with our GovID vendor. We are continuing to monitor closely.

  3. resolved Nov 18, 2025, 08:24 PM UTC

    All systems have remained operational since the last update. We will continue to actively monitor throughout the day.

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