iClassPro incident
Investigating: Two-Punch Staff Clock-In Recording Incorrectly
Resolved after 1 day 2 hours, affecting iClassPro Application, on March 10, 2025.
Our team has verified the issue has been corrected and has reached out to all affected clients at this time. Thank you for your patience and understanding as we addressed this matter. If you have any additional concerns or need further assistance, please don't hesitate to contact our support team.
Affected components
Update timeline
- investigating Mar 10, 2025, 04:18 PM UTC
Our team is currently investigating an issue with two punch-based Time Clock entries being recorded incorrectly. We are investigating the cause and any impacted accounts.
- monitoring Mar 10, 2025, 06:09 PM UTC
Our team has identified the root cause of the issue and has released an update to correct the matter. We are monitoring the system to ensure resolution and are working to determine the impact on our clients.
- resolved Mar 11, 2025, 06:50 PM UTC
Our team has verified the issue has been corrected and has reached out to all affected clients at this time. Thank you for your patience and understanding as we addressed this matter. If you have any additional concerns or need further assistance, please don't hesitate to contact our support team.
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