Resolved after 18 hours 39 minutes, affecting Customer Portal and Mobile Application, on March 20, 2025.
Our team has identified the issue and released a fix to correct the matter. We appreciate your patience while we worked to resolve this issue, and if you have any questions, don't hesitate to contact our support team.
Affected components
Update timeline
- investigating Mar 20, 2025, 08:29 PM UTC
Our team is currently investigating an issue that is intermittently causing makeup tokens to be unusable from the Customer Portal or Mobile App. We will continue to update this message as the issue progresses until it is resolved.
- resolved Mar 21, 2025, 03:09 PM UTC
Our team has identified the issue and released a fix to correct the matter. We appreciate your patience while we worked to resolve this issue, and if you have any questions, don't hesitate to contact our support team.
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