Resolved after 23 hours 15 minutes, affecting Mobile Application, on March 25, 2025.
Our team has identified the issue and released a fix to correct the matter. Our clients will see this issue resolved upon downloading Version 2.36.1 of their Branded Mobile App. We appreciate your patience while we worked to resolve this issue, and if you have any questions, don't hesitate to contact our support team.
Affected components
Update timeline
- investigating Mar 25, 2025, 09:04 PM UTC
Our team is currently investigating an issue with our Branded Mobile App that is preventing the application from loading. We will continue updating this message as our investigation progresses.
- investigating Mar 26, 2025, 12:50 AM UTC
We have identified the root cause of the loading issues with the Branded Mobile App and are working to get a resolution in place. Thanks for your patience while we work to correct this issue.
- resolved Mar 26, 2025, 08:20 PM UTC
Our team has identified the issue and released a fix to correct the matter. Our clients will see this issue resolved upon downloading Version 2.36.1 of their Branded Mobile App. We appreciate your patience while we worked to resolve this issue, and if you have any questions, don't hesitate to contact our support team.
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