Resolved after 6 days 17 hours, affecting iClassPro Application, on April 2, 2025.
Our development team was able to verify that we have corrected the issue as of 4/3/25. Thank you for your patience while we worked to ensure this was fully resolved. If you have any questions, please don't hesitate to reach out to our support team.
Affected components
Update timeline
- investigating Apr 02, 2025, 03:27 AM UTC
Our team is currently investigating an issue causing some payments to return with an Unknown Error. We will continue updating this message as our investigation progresses.
- investigating Apr 02, 2025, 05:22 PM UTC
We are continuing to investigate this issue, but have determined that it is limited to accounts located in Australia. We will continue to provide updates here as we continue our investigation.
- monitoring Apr 02, 2025, 10:56 PM UTC
We have released an update to address the issue and have verified the unknown errors are no longer produced. We'll continue monitoring and we'll post updates as they become available.
- resolved Apr 08, 2025, 08:37 PM UTC
Our development team was able to verify that we have corrected the issue as of 4/3/25. Thank you for your patience while we worked to ensure this was fully resolved. If you have any questions, please don't hesitate to reach out to our support team.
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