iAdvize incident

P1 - Platform disruption: Knowledge Library & AISA unavailable

Resolved on June 17, 2026.

resolved Jun 17, 2026, 12:13 PM UTC

We experienced disruptions on our platform impacting knowledge libraries are not accessible in the admin, and AISA / Conversation Starters are returning empty messages / no responses. From 1:40pm to 2:02pm

Started
Jun 17, 2026, 12:08 PM UTC
Resolved
Jun 17, 2026, 12:08 PM UTC
Duration
–
Detected by Pingoru
Jun 17, 2026, 12:08 PM UTC

Update timeline

  1. resolved Jun 17, 2026, 12:13 PM UTC

    We experienced disruptions on our platform impacting knowledge libraries are not accessible in the admin, and AISA / Conversation Starters are returning empty messages / no responses. From 1:40pm to 2:02pm

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