iAdvize incident
P1 - Impossibility for visitors to start new conversations
Resolved after 49 minutes, affecting Chat and Video and 1 more, on December 18, 2024.
We found the root cause of the issue. Yet, a fix is live. All is working normally since 2:40pm (CET) We keep monitoring the production.
Affected components
Update timeline
- investigating Dec 18, 2024, 01:39 PM UTC
It is not possible for visitors to start conversations. This incident is impacting all our services. Our technical team is currently looking into the issue, we will update you as we learn more.
- investigating Dec 18, 2024, 01:41 PM UTC
Please note that ongoing conversations are not impacted. Only new conversations can't be created
- monitoring Dec 18, 2024, 01:47 PM UTC
We found the root cause of the issue. Yet, a fix is live. All is working normally since 2:40pm (CET) We keep monitoring the production.
- resolved Dec 18, 2024, 02:28 PM UTC
This incident has been resolved
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