iAdvize incident
P1 - Impossiblity for Visitors and Agents to start a video conversation
Major Vendor's status page →
Resolved after 17 minutes, affecting Video, on May 6, 2025.
The issue has been identified and a fix is being fixed.
Affected components
Video
Update timeline
- investigating May 06, 2025, 04:57 PM UTC
Please know that the video stream conversations between Visitors and Agents are out of order. We are investigating the issue.
- identified May 06, 2025, 05:06 PM UTC
The issue has been identified and a fix is being fixed.
- resolved May 06, 2025, 05:14 PM UTC
This incident has been resolved.
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