Resolved after 34 minutes, affecting AI Shopping Assistant and Copilot for Agent and 1 more, on May 22, 2025.
We found the root cause of the issue. Yet, a fix is live. All is working normally. We keep monitoring the production.
Affected components
AI Shopping AssistantCopilot for AgentBot service (except AI features)
Update timeline
- investigating May 22, 2025, 08:30 AM UTC
We are having a production issue right now, the bots are not able to reply to visitors, we are currently investigating the cause
- monitoring May 22, 2025, 08:41 AM UTC
We found the root cause of the issue. Yet, a fix is live. All is working normally. We keep monitoring the production.
- resolved May 22, 2025, 09:04 AM UTC
This incident has been resolved.
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