iAdvize incident
P1 - Copilots are not responding & conversation instability
Major Vendor's status page →
Resolved after 2 hours, affecting AI Shopping Assistant and Statistics (conversations), on June 19, 2025.
We found the root cause of the issue. Yet, a fix is live. All is working normally. We keep monitoring the production.
Affected components
AI Shopping AssistantStatistics (conversations)
Update timeline
- investigating Jun 19, 2025, 01:45 PM UTC
We are having a production issue right now, the bots are not able to reply to visitors and conversation report is not displaying conversations, we are currently investigating the cause
- monitoring Jun 19, 2025, 01:49 PM UTC
We found the root cause of the issue. Yet, a fix is live. All is working normally. We keep monitoring the production.
- resolved Jun 19, 2025, 03:45 PM UTC
This incident has been resolved.
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